Customer Support Specialist salary in Monroe, LA

Pay in Monroe against Louisiana and the US

Customer support specialists at the 90th percentile earn $48,190, 1.8 times the 10th percentile; the US ratio is 2.0. The middle half of customer support specialists in Monroe earns $29,260–$40,340. From the 25th to the 75th percentile, the local range is only $11,080 wide, against $12,810 across Louisiana and $14,910 nationally: employers in Monroe pay within a narrower band.

What to budget for a customer support specialist here

An offer at the 75th percentile instead of the median adds $5,820 a year in pay and about $7,510 in employer cost. Going down to the 25th percentile saves $5,260 in pay. These percentiles describe what people in the job earn locally, not experience levels, so place your offer by the tasks and seniority you need.

For scale, the US median of $44,770 falls between the 75th and 90th percentiles in Monroe, and the Louisiana statewide median of $37,330 falls between the median and the 75th percentile. An offer at the national rate would beat what three quarters of local customer support specialists earn.

What a hire really costs in Monroe

Pay is only part of it. Benefits and payroll taxes other than paid leave are 22.5% of total compensation in US private industry², which adds about $10,022 to the $34,520 median and brings it to $44,542 a year. Recruiting, equipment and office space come on top. Benefit levels vary by employer, so treat this as an estimate.

Our open customer support specialist roles pay $700–$1,000 a month under a direct contract. The one-time fee is $2,500³ with a 180-day replacement; paying through Deel adds $49 a month⁴. Change any number below to match your plan.

A local hire here costs about 3.4 times as much as a remote hire in year one at the midpoint of our range. From year two, when the fee drops out, it is 4.1 times the remote figure of $10,788. About the candidates: most apply through our assessment platform with a written and a spoken English task; each profile shows the English level (B1–C2); Silkstaff interviews every shortlisted candidate live, in English, before you meet them.

Other roles in Monroe

Of the 16 roles we track in Monroe, this one ranks #14 by median pay, between data entry specialists ($35,580) and virtual receptionists ($31,250). Project Coordinator is the highest at $78,990.

Measured against the US median, customer support specialists rank #9 of the 16 roles we track in Monroe (-22.9%), between project coordinators (-22.8%) and paralegals (-25.2%). The typical role here is at -22.8%, so this job follows the area's general pay level. Customer support specialists hold 15.4% of the jobs in these 16 roles in Monroe, 15.1% across Louisiana and 16.5% nationally. That is close to the national mix.

Other areas in Louisiana

Across the 13 areas of Louisiana with data for this job, the median runs from $33,870 in the Northeast Louisiana nonmetro area to $39,300 in New Orleans-Metairie, a gap of $5,430 a year. All 6 areas in Louisiana with more customer support specialists than Monroe also pay more, among them Baton Rouge, LA ($38,760) and New Orleans-Metairie, LA ($39,300).

Monroe against other US metro areas

By number of jobs, Monroe is #312 of 520 US areas for this job. It is a mid-sized market, and its pay is in the bottom quarter of US areas. Outside Louisiana, Pinehurst-Southern Pines and Beckley pay just above Monroe and Goldsboro and Laredo just below. All four are within $100 a year of the median in Monroe. Of the three markets with about as many customer support specialists, all three pay more.

Questions

Sources

How these pages are built: methodology and data sources. Last updated 2026-11-12.