Customer Support Specialist salary in Fayetteville, NC
Fayetteville is a lower-cost market for customer support specialists: the median of $35,130 a year1 is 12.7% below the North Carolina statewide median of $40,240, and 21.5% below the US median of $44,770. Nationally that is #502 of 520 areas, in the bottom tenth. About 1,890 customer support specialists work here, 2% of the North Carolina total.
BLS occupation 43-4051, area Fayetteville, NC. Data from the May 2025 release, checked 2026-10-15.
Pay in Fayetteville against North Carolina and the US
| Range | 10th | Median | 90th | |
|---|---|---|---|---|
| Fayetteville, NC | $27,900 | $35,130 | $50,370 | |
| North Carolina | $30,200 | $40,240 | $59,820 | |
| United States | $31,750 | $44,770 | $63,590 |
The middle half of customer support specialists in Fayetteville earns $30,250–$43,180. The top tenth earns $50,370 or more, 1.8 times the bottom tenth, close to the US pattern of 2.0 times. The mean ($38,240) is 9% over the median, so a group of high earners pulls the average up; price a typical hire from the median. From the 25th to the 75th percentile, the local range is only $12,930 wide, against $13,630 across North Carolina and $14,910 nationally: employers in Fayetteville pay within a narrower band.
What to budget for a customer support specialist here
| Point in the local range | Per year | Per month | Per hour | Employer cost per year |
|---|---|---|---|---|
| 10th percentile | $27,900 | $2,325 | $13.41 | $36,000 |
| 25th percentile | $30,250 | $2,521 | $14.54 | $39,032 |
| Median | $35,130 | $2,928 | $16.89 | $45,329 |
| 75th percentile | $43,180 | $3,598 | $20.76 | $55,716 |
| 90th percentile | $50,370 | $4,198 | $24.22 | $64,994 |
Pay climbs faster above the median than below it here: the 75th percentile is $8,050 over the median, the 25th only $4,880 under it. An offer at the 75th percentile adds about $10,387 a year in employer cost. These percentiles describe what people in the job earn locally, not experience levels, so place your offer by the tasks and seniority you need.
For scale, the US median of $44,770 falls between the 75th and 90th percentiles in Fayetteville, and the North Carolina statewide median of $40,240 falls between the median and the 75th percentile. An offer at the national rate would beat what three quarters of local customer support specialists earn.
What a hire really costs in Fayetteville
Pay is only part of it. Benefits and payroll taxes other than paid leave are 22.5% of total compensation in US private industry2, which adds about $10,199 to the $35,130 median and brings it to $45,329 a year. Recruiting, equipment and office space come on top. Benefit levels vary by employer, so treat this as an estimate.
Our open customer support specialist roles pay $700–$1,000 a month under a direct contract. The one-time fee is $2,5003 with a 180-day replacement; paying through Deel adds $49 a month4. Change any number below to match your plan.
A local hire here costs about 3.4 times as much as a remote hire in year one at the midpoint of our range. From year two, when the fee drops out, it is 4.2 times the remote figure of $10,788. About the candidates: most apply through our assessment platform with a written and a spoken English task; each profile shows the English level (B1–C2); Silkstaff interviews every shortlisted candidate live, in English, before you meet them.
Other roles in Fayetteville
Of the 17 roles we track in Fayetteville, this one ranks #16 by median pay, between data entry specialists ($35,340) and virtual receptionists ($32,490). Project Coordinator is the highest at $82,680.
| Role | Median | vs customer support specialist | Jobs |
|---|---|---|---|
| E-commerce Order Specialist | +20.4% | 70 | |
| Medical Administrative Assistant | +7.0% | 1,700 | |
| Data Entry Specialist | +0.6% | 90 | |
| Customer Support Specialist | this role | 1,890 | |
| Virtual Receptionist | -7.5% | 450 |
Measured against the US median, customer support specialists rank #15 of the 17 roles we track in Fayetteville (-21.5%), between project coordinators (-19.2%) and sales development representatives (-22.2%). The typical role here is at -12.4%, so, measured against the US, customer support specialists cost less in Fayetteville than the area's general pay level would suggest. Customer support specialists hold 16.4% of the jobs in these 17 roles in Fayetteville, 17.1% across North Carolina and 16.4% nationally. That is close to the national mix.
Other areas in North Carolina
Across the 18 areas of North Carolina with data for this job, the median runs from $33,980 in Jacksonville to $46,800 in Durham-Chapel Hill, a gap of $12,820 a year. All 11 areas in North Carolina with more customer support specialists than Fayetteville also pay more, among them Charlotte-Concord, NC-SC ($44,980) and Raleigh-Cary, NC ($41,900).
| Area | Median | vs Fayetteville | Jobs |
|---|---|---|---|
| Eastern North Carolina (Nonmetro) | +4.6% | 2,880 | |
| Greenville, NC | +3.4% | 1,160 | |
| Central North Carolina (Nonmetro) | +3.1% | 2,630 | |
| Fayetteville, NC | this area | 1,890 | |
| Rocky Mount, NC | -1.3% | 730 | |
| Pinehurst-Southern Pines, NC | -1.5% | 670 | |
| Goldsboro, NC | -1.8% | 740 |
Fayetteville against other US metro areas
By number of jobs, Fayetteville is #192 of 520 US areas for this job. It is a mid-sized market, and its pay is in the bottom quarter of US areas. Outside North Carolina, Valdosta and Gadsden pay just above Fayetteville and Lake Charles and Lawton just below. All four are within $320 a year of the median in Fayetteville. Of the three markets with about as many customer support specialists, all three pay more.
| Metro area | Median | vs Fayetteville | Jobs | Close in |
|---|---|---|---|---|
| Dubuque, IA | +32.8% | 1,880 | jobs | |
| St. George, UT | +18.4% | 1,890 | jobs | |
| Columbia, MO | +17.3% | 1,870 | jobs | |
| Gadsden, AL | +0.9% | 340 | pay | |
| Valdosta, GA | +0.4% | 780 | pay | |
| Fayetteville, NC | this area | 1,890 | ||
| Lake Charles, LA | -0.1% | 1,090 | pay | |
| Lawton, OK | -0.1% | 840 | pay |
Questions
How much does it cost to hire a customer support specialist in Fayetteville, NC?
About $45,329 a year at the median, or $3,777 a month: $35,130 in pay plus about $10,199 in benefits and payroll taxes. Recruiting, equipment and office space are extra.
What is the pay range for customer support specialists in Fayetteville?
Pay here is lower than in three quarters of US areas. The median was $35,130 a year in the May 2025 BLS survey. The 10th percentile was $27,900, the 90th $50,370, and the middle half earned $30,250 to $43,180.
Is Fayetteville cheaper than the rest of North Carolina for customer support specialists?
Yes, it costs less: a median of $35,130 against $40,240 statewide. The next area up in North Carolina is the Central North Carolina nonmetro area at $36,230, the next down Rocky Mount at $34,680.
How many customer support specialists work in Fayetteville?
BLS counts about 1,890 in the May 2025 survey. That is 2% of the North Carolina total of 89,510. 11 areas in North Carolina have more; the closest in size is Hickory-Lenoir, with about 2,250.
Does a customer support specialist cost more than a virtual receptionist in Fayetteville?
Yes: $2,640 a year more at the median. The medians are $35,130 and $32,490.
What does a remote customer support specialist cost compared with Fayetteville?
Our open roles pay $700–$1,000 a month. At the midpoint, with the one-time fee and Deel, year one comes to $13,288, against about $45,329 for a local hire at the median.
Sources
4 sources, with links
- BLS OEWS May 2025, 43-4051: bls.gov
- BLS Employer Costs for Employee Compensation, private industry, June 2026: bls.gov
- Stafka pricing: stafka.com
- Deel pricing, contractor management: deel.com
How these pages are built: methodology and data sources. Last updated 2026-11-12.