Customer Support Specialist salary in Morristown, TN

Pay in Morristown against Tennessee and the US

Customer support specialists at the 90th percentile earn $58,280, 2.0 times the 10th percentile; the US ratio is 2.0. The middle half of customer support specialists in Morristown earns $33,490–$47,370. The mean ($41,300) is 10% over the median, so a group of high earners pulls the average up; price a typical hire from the median. From the 25th to the 75th percentile, the local range is $13,880 wide, between the figure for Tennessee ($12,540) and the US figure ($14,910).

What to budget for a customer support specialist here

Pay climbs faster above the median than below it here: the 75th percentile is $9,800 over the median, the 25th only $4,080 under it. An offer at the 75th percentile adds about $12,645 a year in employer cost. These percentiles describe what people in the job earn locally, not experience levels, so place your offer by the tasks and seniority you need.

For scale, the US median of $44,770 falls between the median and the 75th percentile in Morristown, and the Tennessee statewide median of $42,830 falls there too.

What a hire really costs in Morristown

Pay is only part of it. Benefits and payroll taxes other than paid leave are 22.5% of total compensation in US private industry², which adds about $10,907 to the $37,570 median and brings it to $48,477 a year. Recruiting, equipment and office space come on top. Benefit levels vary by employer, so treat this as an estimate.

Our open customer support specialist roles pay $700–$1,000 a month under a direct contract. The one-time fee is $2,500³ with a 180-day replacement; paying through Deel adds $49 a month⁴. Change any number below to match your plan.

A local hire here costs about 3.6 times as much as a remote hire in year one at the midpoint of our range. From year two, when the fee drops out, it is 4.5 times the remote figure of $10,788. About the candidates: most apply through our assessment platform with a written and a spoken English task; each profile shows the English level (B1–C2); Silkstaff interviews every shortlisted candidate live, in English, before you meet them.

Other roles in Morristown

Of the 17 roles we track in Morristown, this one ranks #14 by median pay, between e-commerce order specialists ($39,080) and data entry specialists ($36,990). Project Coordinator is the highest at $82,720.

Measured against the US median, customer support specialists rank #8 of the 17 roles we track in Morristown (-16.1%), between e-commerce order specialists (-15.4%) and sales development representatives (-17.2%). The typical role here is at -17.2%, so this job follows the area's general pay level. Customer support specialists hold 19.0% of the jobs in these 17 roles in Morristown, 16.5% across Tennessee and 16.4% nationally. The job is a bigger part of the local workforce in these roles than it is nationally.

Other areas in Tennessee

Across the 14 areas of Tennessee with data for this job, the median runs from $36,130 in Kingsport-Bristol to $45,510 in Nashville-Murfreesboro, a gap of $9,380 a year. Of the 12 areas in Tennessee with more customer support specialists than Morristown, 3 pay less: Kingsport-Bristol, TN-VA ($36,130), Johnson City, TN ($36,570) and the East Tennessee nonmetro area ($36,510).

Morristown against other US metro areas

By number of jobs, Morristown is #395 of 520 US areas for this job. It is a small market, and its pay is in the bottom quarter of US areas. Outside Tennessee, Hilton Head Island-Bluffton and Lake Havasu City-Kingman pay just above Morristown and Altoona and Gulfport-Biloxi just below. All four are within $40 a year of the median in Morristown. Of the three markets with about as many customer support specialists, one pays more.

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Sources

How these pages are built: methodology and data sources. Last updated 2026-11-12.