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Customer Support Specialist salary and cost of hiring in Tennessee

The median customer support specialist in Tennessee earned $42,830 a year in May 2025[1], 4.3% below the US median of $44,770. That puts Tennessee at #33 of 51 states for this job.

$3,569median pay per month in Tennessee
$5,099employer cost per month with benefits
$700–$1,000per month, remote through Stafka
59,730people in this job in Tennessee

BLS occupation 43-4051. Data from the May 2025 release, checked 2026-10-15.

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Salary range

Range10thMedian90th
Tennessee$31,100$42,830$60,070
United States$31,750$44,770$63,590
10th to 90th percentilemiddle half (25th to 75th)median

The middle half of customer support specialists in Tennessee earns $36,130–$48,670; the top tenth earns $60,070 or more, 1.9 times the bottom tenth.

What a hire really costs

Benefits and payroll taxes are 30.0% of total compensation in US private industry[2]. At the Tennessee median that makes about $61,186 a year before recruiting, equipment and office space. Benefit levels vary by employer, so treat this as an estimate.

$61,186 local hire in Tennesseemedian wage plus benefits, year one
$13,288 remote hire through Stafka$850/month, placement fee and Deel, year one

Our open customer support specialist roles pay $700–$1,000 a month under a direct contract. The one-time fee is $2,500–$3,000[3] with a 180-day replacement; paying through Deel adds $49 a month[4]. Change any number below to match your plan.

$61,186local hire, first year incl. benefits
$13,288remote hire, first year incl. fee
$47,898difference in year one
78%of the local cost saved

Pay by metro area in Tennessee

AreaMedian75th percentileJobs
Nashville-Davidson--Murfreesboro--Franklin, TN
$45,510
$51,90020,770
Chattanooga, TN-GA
$45,030
$47,6305,120
Memphis, TN-MS-AR
$44,090
$48,4709,360
Knoxville, TN
$38,840
$47,7206,640
North Central Tennessee nonmetropolitan area
$38,780
$45,7801,510
Jackson, TN
$38,680
$47,360970
South Central Tennessee nonmetropolitan area
$38,370
$45,7101,170
Clarksville, TN-KY
$37,650
$46,1401,610
Cleveland, TN
$37,600
$45,780590
West Tennessee nonmetropolitan area
$37,580
$45,5101,260
Morristown, TN
$37,570
$47,370740
Johnson City, TN
$36,570
$43,9901,940
East Tennessee nonmetropolitan area
$36,510
$44,4001,530
Kingsport-Bristol, TN-VA
$36,130
$42,9502,130

Nashville-Davidson--Murfreesboro--Franklin, TN pays the most ($45,510) and Kingsport-Bristol, TN-VA the least ($36,130): $9,380 a year apart for the same job.

What a customer support specialist does

A customer support specialist answers customers by email, chat and sometimes phone, solves their problems on the first contact where possible and passes product feedback to the team.

Neighbours in the ranking

StateMedianvs Tennessee
Utah
$43,140
+0.7%
Maryland
$42,830
+0.0%
Tennessee
$42,830
+0.0%
Virginia
$42,730
-0.2%
Wyoming
$42,340
-1.1%

Questions

How much does a customer support specialist earn in Tennessee?

The median was $42,830 a year in the May 2025 BLS survey; the middle half earned $36,130 to $48,670.

What does it cost to employ a customer support specialist in Tennessee?

About $61,186 a year at the median wage once benefits are added, using the 30% benefits share of US private industry (June 2026).

Where in Tennessee do customer support specialists earn the most?

Nashville-Davidson--Murfreesboro--Franklin, TN, with a median of $45,510 a year.

Other roles in Tennessee

Hire customer support specialists remotely

How to hire customer support specialists

Sources

  1. BLS OEWS May 2025, 43-4051: https://www.bls.gov/oes/current/oes434051.htm
  2. BLS Employer Costs for Employee Compensation, private industry, June 2026: https://www.bls.gov/news.release/ecec.nr0.htm
  3. Silkstaff pricing: https://silkstaff.com/#pricing
  4. Deel pricing, contractor management: https://www.deel.com/pricing/

How these pages are built: methodology and data sources. Last updated 2026-11-05.