Customer Support Specialist salary in Boulder, CO

Pay in Boulder against Colorado and the US

Customer support specialists at the 90th percentile earn $69,850, 1.9 times the 10th percentile; the US ratio is 2.0. The middle half of customer support specialists in Boulder earns $40,370–$59,490. From the 25th to the 75th percentile, the local range is $19,120 wide, wider than in Colorado as a whole ($17,040) and the US ($14,910), so what a customer support specialist earns in Boulder depends more on the employer.

What to budget for a customer support specialist here

Pay climbs faster above the median than below it here: the 75th percentile is $11,660 over the median, the 25th only $7,460 under it. An offer at the 75th percentile adds about $15,045 a year in employer cost. These percentiles describe what people in the job earn locally, not experience levels, so place your offer by the tasks and seniority you need.

For scale, the US median of $44,770 falls between the 25th percentile and the median in Boulder, and the Colorado statewide median of $47,540 falls there too.

What a hire really costs in Boulder

At the $47,830 median, a local hire costs about $61,716 a year: benefits and payroll taxes other than paid leave are 22.5% of total compensation in US private industry², about $13,886 here. Recruiting, equipment and office space come on top. Benefit levels vary by employer, so treat this as an estimate.

Our open customer support specialist roles pay $700–$1,000 a month under a direct contract. The one-time fee is $2,500³ with a 180-day replacement; paying through Deel adds $49 a month⁴. Change any number below to match your plan.

A local hire here costs about 4.6 times as much as a remote hire in year one at the midpoint of our range. From year two, when the fee drops out, it is 5.7 times the remote figure of $10,788. About the candidates: most apply through our assessment platform with a written and a spoken English task; each profile shows the English level (B1–C2); Silkstaff interviews every shortlisted candidate live, in English, before you meet them.

Other roles in Boulder

Of the 17 roles we track in Boulder, this one ranks #16 by median pay, between medical administrative assistants ($49,890) and virtual receptionists ($42,800). Project Coordinator is the highest at $122,040.

Measured against the US median, customer support specialists rank #15 of the 17 roles we track in Boulder (+6.8%), between administrative assistants (+7.4%) and paralegals (+5.1%). The typical role here is at +13.5%, so, measured against the US, customer support specialists cost less in Boulder than the area's general pay level would suggest. Customer support specialists hold 8.8% of the jobs in the 16 of these roles with a job count in Boulder, 12.3% across Colorado and 16.5% nationally. The job is a smaller part of the local workforce in these roles than it is nationally.

Other areas in Colorado

Across the 10 areas of Colorado with data for this job, the median runs from $40,360 in Pueblo to $48,590 in Denver-Aurora, a gap of $8,230 a year. Of the 2 areas in Colorado with more customer support specialists than Boulder, 1 pays less: Colorado Springs, CO ($46,120).

Boulder against other US metro areas

By number of jobs, Boulder is #176 of 520 US areas for this job. It is a mid-sized market, and its pay is in the top quarter of US areas. Outside Colorado, Milwaukee-Waukesha and Hanford-Corcoran pay just above Boulder and Salem and Sheboygan just below. All four are within $110 a year of the median in Boulder. Of the three markets with about as many customer support specialists, none pays as much.

Questions

Sources

How these pages are built: methodology and data sources. Last updated 2026-11-12.