Customer Support Specialist salary in Colorado Springs, CO
The median customer support specialist in Colorado Springs earned $46,120 a year in May 20251. That is 3.0% above the US median of $44,770, even though it is 3.0% below the Colorado statewide median of $47,540. That is in the top quarter of US areas (#96 of 520). BLS counts about 5,340 people in this job here, 14% of the Colorado total.
BLS occupation 43-4051, area Colorado Springs, CO. Data from the May 2025 release, checked 2026-10-15.
Pay in Colorado Springs against Colorado and the US
| Range | 10th | Median | 90th | |
|---|---|---|---|---|
| Colorado Springs, CO | $34,650 | $46,120 | $61,040 | |
| Colorado | $36,510 | $47,540 | $66,040 | |
| United States | $31,750 | $44,770 | $63,590 |
The middle half of customer support specialists in Colorado Springs earns $39,590–$49,750. Pay is tightly grouped: the top tenth starts at $61,040, only 1.8 times the bottom tenth, against 2.0 times across the US, so the going rate is easier to read. From the 25th to the 75th percentile, the local range is only $10,160 wide, against $17,040 across Colorado and $14,910 nationally: employers in Colorado Springs pay within a narrower band.
What to budget for a customer support specialist here
| Point in the local range | Per year | Per month | Per hour | Employer cost per year |
|---|---|---|---|---|
| 10th percentile | $34,650 | $2,888 | $16.66 | $44,710 |
| 25th percentile | $39,590 | $3,299 | $19.03 | $51,084 |
| Median | $46,120 | $3,843 | $22.17 | $59,510 |
| 75th percentile | $49,750 | $4,146 | $23.92 | $64,194 |
| 90th percentile | $61,040 | $5,087 | $29.35 | $78,761 |
Local pay is bunched just above the median: the 75th percentile is only $3,630 over it, while the 25th sits $6,530 below. Moving an offer from the median to the 75th percentile costs about $4,684 more a year with benefits. These percentiles describe what people in the job earn locally, not experience levels, so place your offer by the tasks and seniority you need.
For scale, the US median of $44,770 falls between the 25th percentile and the median in Colorado Springs, and the Colorado statewide median of $47,540 falls between the median and the 75th percentile.
What a hire really costs in Colorado Springs
At the $46,120 median, a local hire costs about $59,510 a year: benefits and payroll taxes other than paid leave are 22.5% of total compensation in US private industry2, about $13,390 here. Recruiting, equipment and office space come on top. Benefit levels vary by employer, so treat this as an estimate.
Our open customer support specialist roles pay $700–$1,000 a month under a direct contract. The one-time fee is $2,5003 with a 180-day replacement; paying through Deel adds $49 a month4. Change any number below to match your plan.
A local hire here costs about 4.5 times as much as a remote hire in year one at the midpoint of our range. From year two, when the fee drops out, it is 5.5 times the remote figure of $10,788. About the candidates: most apply through our assessment platform with a written and a spoken English task; each profile shows the English level (B1–C2); Silkstaff interviews every shortlisted candidate live, in English, before you meet them.
Other roles in Colorado Springs
Of the 17 roles we track in Colorado Springs, this one ranks #14 by median pay, between bookkeepers ($46,840) and medical administrative assistants ($44,680). Project Coordinator is the highest at $111,740.
| Role | Median | vs customer support specialist | Jobs |
|---|---|---|---|
| Administrative Assistant | +1.9% | 3,480 | |
| Bookkeeper | +1.6% | 2,910 | |
| Customer Support Specialist | this role | 5,340 | |
| Medical Administrative Assistant | -3.1% | 1,580 | |
| Data Entry Specialist | -9.8% | 90 |
Measured against the US median, customer support specialists rank #8 of the 17 roles we track in Colorado Springs (+3.0%), between paralegals (+3.1%) and accountants (+1.6%). The typical role here is at +1.6%, so this job follows the area's general pay level. Customer support specialists hold 16.8% of the jobs in the 16 of these roles with a job count in Colorado Springs, 12.6% across Colorado and 16.8% nationally. That is close to the national mix.
Other areas in Colorado
Across the 10 areas of Colorado with data for this job, the median runs from $40,360 in Pueblo to $48,590 in Denver-Aurora, a gap of $8,230 a year. The one area in Colorado with more customer support specialists, Denver-Aurora, CO ($48,590), also pays more.
| Area | Median | vs Colorado Springs | Jobs |
|---|---|---|---|
| Denver-Aurora, CO | +5.4% | 23,560 | |
| Boulder, CO | +3.7% | 2,070 | |
| Northwest Colorado (Nonmetro) | +3.6% | 1,210 | |
| Colorado Springs, CO | this area | 5,340 | |
| Greeley, CO | -1.8% | 1,260 | |
| Southwest Colorado (Nonmetro) | -5.2% | 900 | |
| Fort Collins-Loveland, CO | -6.9% | 1,770 |
Colorado Springs against other US metro areas
By number of jobs, Colorado Springs is #77 of 520 US areas for this job. It is one of the larger markets for this job and one of the better-paying ones. Outside Colorado, Janesville-Beloit and Washington-Arlington pay just above Colorado Springs and Fresno and Cleveland just below. All four are within $100 a year of the median in Colorado Springs. Of the three markets with about as many customer support specialists, none pays as much.
| Metro area | Median | vs Colorado Springs | Jobs | Close in |
|---|---|---|---|---|
| Washington-Arlington, DC-VA | +0.2% | 36,750 | pay | |
| Janesville-Beloit, WI | +0.2% | 1,110 | pay | |
| Colorado Springs, CO | this area | 5,340 | ||
| Fresno, CA | -0.1% | 4,550 | pay | |
| Cleveland, OH | -0.2% | 15,900 | pay | |
| Chattanooga, TN-GA | -2.4% | 5,120 | jobs | |
| Allentown-Bethlehem, PA-NJ | -4.2% | 5,140 | jobs | |
| Lexington-Fayette, KY | -15.1% | 5,200 | jobs |
Questions
How much does it cost to hire a customer support specialist in Colorado Springs, CO?
About $59,510 a year at the median, or $4,959 a month: $46,120 in pay plus about $13,390 in benefits and payroll taxes. Recruiting, equipment and office space are extra.
What is the pay range for customer support specialists in Colorado Springs?
Pay here is higher than in three quarters of US areas. The median was $46,120 a year in the May 2025 BLS survey. The 10th percentile was $34,650, the 90th $61,040, and the middle half earned $39,590 to $49,750.
Is Colorado Springs cheaper than the rest of Colorado for customer support specialists?
Yes, it costs less: a median of $46,120 against $47,540 statewide. The next area up in Colorado is the Northwest Colorado nonmetro area at $47,760, the next down Greeley at $45,310.
How many customer support specialists work in Colorado Springs?
BLS counts about 5,340 in the May 2025 survey. That is 14% of the Colorado total of 38,770. Only Denver-Aurora has more in Colorado.
Does a customer support specialist cost more than a medical administrative assistant in Colorado Springs?
Yes: $1,440 a year more at the median. The medians are $46,120 and $44,680.
What does a remote customer support specialist cost compared with Colorado Springs?
Our open roles pay $700–$1,000 a month. At the midpoint, with the one-time fee and Deel, year one comes to $13,288, against about $59,510 for a local hire at the median.
Sources
4 sources, with links
- BLS OEWS May 2025, 43-4051: bls.gov
- BLS Employer Costs for Employee Compensation, private industry, June 2026: bls.gov
- Stafka pricing: stafka.com
- Deel pricing, contractor management: deel.com
How these pages are built: methodology and data sources. Last updated 2026-11-12.