Customer Support Specialist salary in Chattanooga, TN-GA

Pay in Chattanooga against Tennessee and the US

The middle half of customer support specialists in Chattanooga earns $37,450–$47,630. The top tenth earns $59,060 or more, 1.9 times the bottom tenth, close to the US pattern of 2.0 times. The mean ($44,490) is no higher than the median, so few high earners skew the figures here. From the 25th to the 75th percentile, the local range is only $10,180 wide, against $12,540 across Tennessee and $14,910 nationally: employers in Chattanooga pay within a narrower band.

What to budget for a customer support specialist here

Local pay is bunched just above the median: the 75th percentile is only $2,600 over it, while the 25th sits $7,580 below. Moving an offer from the median to the 75th percentile costs about $3,355 more a year with benefits. These percentiles describe what people in the job earn locally, not experience levels, so place your offer by the tasks and seniority you need.

For scale, the US median of $44,770 falls between the 25th percentile and the median in Chattanooga, and the Tennessee statewide median of $42,830 falls there too.

What a hire really costs in Chattanooga

Pay is only part of it. Benefits and payroll taxes other than paid leave are 22.5% of total compensation in US private industry², which adds about $13,073 to the $45,030 median and brings it to $58,103 a year. Recruiting, equipment and office space come on top. Benefit levels vary by employer, so treat this as an estimate.

Our open customer support specialist roles pay $700–$1,000 a month under a direct contract. The one-time fee is $2,500³ with a 180-day replacement; paying through Deel adds $49 a month⁴. Change any number below to match your plan.

A local hire here costs about 4.4 times as much as a remote hire in year one at the midpoint of our range. From year two, when the fee drops out, it is 5.4 times the remote figure of $10,788. About the candidates: most apply through our assessment platform with a written and a spoken English task; each profile shows the English level (B1–C2); Silkstaff interviews every shortlisted candidate live, in English, before you meet them.

Other roles in Chattanooga

Of the 17 roles we track in Chattanooga, this one ranks #11 by median pay, between bookkeepers ($46,920) and HR assistants ($44,520). Project Coordinator is the highest at $87,240.

Measured against the US median, this job is the best paid of the 17 roles we track in Chattanooga (+0.6%); sales development representatives come last (-19.8%). The typical role here is at -11.0%, so, measured against the US, customer support specialists cost more in Chattanooga than the area's general pay level would suggest. Customer support specialists hold 17.8% of the jobs in these 17 roles in Chattanooga, 16.5% across Tennessee and 16.4% nationally. That is close to the national mix.

Other areas in Tennessee

Across the 14 areas of Tennessee with data for this job, the median runs from $36,130 in Kingsport-Bristol to $45,510 in Nashville-Murfreesboro, a gap of $9,380 a year. Of the 3 areas in Tennessee with more customer support specialists than Chattanooga, 2 pay less: Memphis, TN-MS ($44,090) and Knoxville, TN ($38,840).

Chattanooga against other US metro areas

By number of jobs, Chattanooga is #80 of 520 US areas for this job. It is one of the larger markets for this job, with pay near the middle of the US range. Outside Tennessee, Grand Island and Albany pay just above Chattanooga and Norwich-New London and Vineland just below. All four are within $50 a year of the median in Chattanooga. Of the three markets with about as many customer support specialists, none pays as much.

Questions

Sources

How these pages are built: methodology and data sources. Last updated 2026-11-12.