Customer Support Specialist salary in Vineland, NJ
Vineland pays customer support specialists close to the national norm. The median is $45,000 a year1, 5.7% below the New Jersey statewide median of $47,740 and about level with the US median of $44,770. Nationally it ranks #137 of 520 areas. About 620 customer support specialists work here, 1% of the New Jersey total.
BLS occupation 43-4051, area Vineland, NJ. Data from the May 2025 release, checked 2026-10-15.
Pay in Vineland against New Jersey and the US
| Range | 10th | Median | 90th | |
|---|---|---|---|---|
| Vineland, NJ | $32,990 | $45,000 | $62,400 | |
| New Jersey | $35,520 | $47,740 | $72,040 | |
| United States | $31,750 | $44,770 | $63,590 |
Customer support specialists at the 90th percentile earn $62,400, 1.9 times the 10th percentile; the US ratio is 2.0. The middle half of customer support specialists in Vineland earns $36,520–$52,910. From the 25th to the 75th percentile, the local range is $16,390 wide, between the figure for New Jersey ($19,660) and the US figure ($14,910).
What to budget for a customer support specialist here
| Point in the local range | Per year | Per month | Per hour | Employer cost per year |
|---|---|---|---|---|
| 10th percentile | $32,990 | $2,749 | $15.86 | $42,568 |
| 25th percentile | $36,520 | $3,043 | $17.56 | $47,123 |
| Median | $45,000 | $3,750 | $21.63 | $58,065 |
| 75th percentile | $52,910 | $4,409 | $25.44 | $68,271 |
| 90th percentile | $62,400 | $5,200 | $30.00 | $80,516 |
An offer at the 75th percentile instead of the median adds $7,910 a year in pay and about $10,206 in employer cost. Going down to the 25th percentile saves $8,480 in pay. These percentiles describe what people in the job earn locally, not experience levels, so place your offer by the tasks and seniority you need.
For scale, the US median of $44,770 falls between the 25th percentile and the median in Vineland, and the New Jersey statewide median of $47,740 falls between the median and the 75th percentile.
What a hire really costs in Vineland
At the $45,000 median, a local hire costs about $58,065 a year: benefits and payroll taxes other than paid leave are 22.5% of total compensation in US private industry2, about $13,065 here. Recruiting, equipment and office space come on top. Benefit levels vary by employer, so treat this as an estimate.
Our open customer support specialist roles pay $700–$1,000 a month under a direct contract. The one-time fee is $2,5003 with a 180-day replacement; paying through Deel adds $49 a month4. Change any number below to match your plan.
A local hire here costs about 4.4 times as much as a remote hire in year one at the midpoint of our range. From year two, when the fee drops out, it is 5.4 times the remote figure of $10,788. About the candidates: most apply through our assessment platform with a written and a spoken English task; each profile shows the English level (B1–C2); Silkstaff interviews every shortlisted candidate live, in English, before you meet them.
Other roles in Vineland
Of the 16 roles we track in Vineland, this one ranks #14 by median pay, between administrative assistants ($47,210) and virtual receptionists ($38,480). Project Coordinator is the highest at $103,490.
| Role | Median | vs customer support specialist | Jobs |
|---|---|---|---|
| Medical Administrative Assistant | +11.6% | 300 | |
| Administrative Assistant | +4.9% | 820 | |
| Customer Support Specialist | this role | 620 | |
| Virtual Receptionist | -14.5% | 570 | |
| Data Entry Specialist | -14.8% | 50 |
Measured against the US median, customer support specialists rank #6 of the 16 roles we track in Vineland (+0.5%), between project coordinators (+1.1%) and administrative assistants (-0.7%). The typical role here is at -1.1%, so this job follows the area's general pay level. Customer support specialists hold 12.8% of the jobs in these 16 roles in Vineland, 12.5% across New Jersey and 16.4% nationally. The job is a smaller part of the local workforce in these roles than it is nationally.
Other areas in New Jersey
Across the 3 areas of New Jersey with data for this job, the median runs from $43,920 in Atlantic City-Hammonton to $47,590 in Trenton-Princeton, a gap of $3,670 a year. Of the 2 areas in New Jersey with more customer support specialists than Vineland, 1 pays less: Atlantic City-Hammonton, NJ ($43,920).
| Area | Median | vs Vineland | Jobs |
|---|---|---|---|
| Trenton-Princeton, NJ | +5.8% | 3,140 | |
| Vineland, NJ | this area | 620 | |
| Atlantic City-Hammonton, NJ | -2.4% | 2,100 |
Vineland against other US metro areas
By number of jobs, Vineland is #441 of 520 US areas for this job. The market is small, and its pay sits near the middle of the US range. Outside New Jersey, Norwich-New London and Chattanooga pay just above Vineland and Dallas-Fort Worth and Grand Rapids-Wyoming just below. All four are within $30 a year of the median in Vineland. Of the three markets with about as many customer support specialists, one pays more.
| Metro area | Median | vs Vineland | Jobs | Close in |
|---|---|---|---|---|
| Midland, MI | +7.2% | 620 | jobs | |
| Chattanooga, TN-GA | +0.1% | 5,120 | pay | |
| Norwich-New London, CT | +0.0% | 1,240 | pay | |
| Vineland, NJ | this area | 620 | ||
| Dallas-Fort Worth, TX | -0.0% | 96,930 | pay | |
| Grand Rapids-Wyoming, MI | -0.0% | 9,010 | pay | |
| Battle Creek, MI | -9.2% | 620 | jobs | |
| Brunswick-St. Simons, GA | -19.6% | 620 | jobs |
Questions
How much does it cost to hire a customer support specialist in Vineland, NJ?
About $58,065 a year at the median, or $4,839 a month: $45,000 in pay plus about $13,065 in benefits and payroll taxes. Recruiting, equipment and office space are extra.
What is the pay range for customer support specialists in Vineland?
The median was $45,000 a year in the May 2025 BLS survey. The 10th percentile was $32,990, the 90th $62,400, and the middle half earned $36,520 to $52,910.
Is Vineland cheaper than the rest of New Jersey for customer support specialists?
Yes, it costs less: a median of $45,000 against $47,740 statewide. The next area up in New Jersey is Trenton-Princeton at $47,590, the next down Atlantic City-Hammonton at $43,920.
How many customer support specialists work in Vineland?
BLS counts about 620 in the May 2025 survey. That is 1% of the New Jersey total of 59,690. Only Trenton-Princeton and Atlantic City-Hammonton have more in New Jersey.
Does a customer support specialist cost more than a virtual receptionist in Vineland?
Yes: $6,520 a year more at the median. The medians are $45,000 and $38,480.
What does a remote customer support specialist cost compared with Vineland?
Our open roles pay $700–$1,000 a month. At the midpoint, with the one-time fee and Deel, year one comes to $13,288, against about $58,065 for a local hire at the median.
Sources
4 sources, with links
- BLS OEWS May 2025, 43-4051: bls.gov
- BLS Employer Costs for Employee Compensation, private industry, June 2026: bls.gov
- Stafka pricing: stafka.com
- Deel pricing, contractor management: deel.com
How these pages are built: methodology and data sources. Last updated 2026-11-12.