Customer Support Specialist salary in Memphis, TN-MS

Pay in Memphis against Tennessee and the US

The middle half of customer support specialists in Memphis earns $36,650–$48,470. The top tenth earns $60,470 or more, 1.9 times the bottom tenth, close to the US pattern of 2.0 times. From the 25th to the 75th percentile, the local range is only $11,820 wide, against $12,540 across Tennessee and $14,910 nationally: employers in Memphis pay within a narrower band.

What to budget for a customer support specialist here

Local pay is bunched just above the median: the 75th percentile is only $4,380 over it, while the 25th sits $7,440 below. Moving an offer from the median to the 75th percentile costs about $5,652 more a year with benefits. These percentiles describe what people in the job earn locally, not experience levels, so place your offer by the tasks and seniority you need.

For scale, the US median of $44,770 falls between the median and the 75th percentile in Memphis, and the Tennessee statewide median of $42,830 falls between the 25th percentile and the median.

What a hire really costs in Memphis

At the $44,090 median, a local hire costs about $56,890 a year: benefits and payroll taxes other than paid leave are 22.5% of total compensation in US private industry², about $12,800 here. Recruiting, equipment and office space come on top. Benefit levels vary by employer, so treat this as an estimate.

Our open customer support specialist roles pay $700–$1,000 a month under a direct contract. The one-time fee is $2,500³ with a 180-day replacement; paying through Deel adds $49 a month⁴. Change any number below to match your plan.

A local hire here costs about 4.3 times as much as a remote hire in year one at the midpoint of our range. From year two, when the fee drops out, it is 5.3 times the remote figure of $10,788. About the candidates: most apply through our assessment platform with a written and a spoken English task; each profile shows the English level (B1–C2); Silkstaff interviews every shortlisted candidate live, in English, before you meet them.

Other roles in Memphis

Of the 17 roles we track in Memphis, this one ranks #13 by median pay, between administrative assistants ($45,960) and data entry specialists ($41,270). Project Coordinator is the highest at $85,130.

Measured against the US median, customer support specialists rank #3 of the 17 roles we track in Memphis (-1.5%), between data entry specialists (-0.2%) and administrative assistants (-3.3%). The typical role here is at -8.9%, so, measured against the US, customer support specialists cost more in Memphis than the area's general pay level would suggest. Customer support specialists hold 15.6% of the jobs in these 17 roles in Memphis, 16.5% across Tennessee and 16.4% nationally. That is close to the national mix.

Other areas in Tennessee

Across the 14 areas of Tennessee with data for this job, the median runs from $36,130 in Kingsport-Bristol to $45,510 in Nashville-Murfreesboro, a gap of $9,380 a year. The one area in Tennessee with more customer support specialists, Nashville-Murfreesboro, TN ($45,510), also pays more.

Memphis against other US metro areas

By number of jobs, Memphis is #55 of 520 US areas for this job. It is one of the larger markets for this job, with pay near the middle of the US range. Outside Tennessee, Kalamazoo-Portage and Allentown-Bethlehem pay just above Memphis and Cheyenne and Charleston-North Charleston just below. All four are within $90 a year of the median in Memphis. Of the three markets with about as many customer support specialists, two pay more.

Questions

Sources

How these pages are built: methodology and data sources. Last updated 2026-11-12.