Customer Support Specialist salary in Jackson, TN

Pay in Jackson against Tennessee and the US

The middle half of customer support specialists in Jackson earns $34,410–$47,360. The top tenth earns $55,950 or more, 1.9 times the bottom tenth, close to the US pattern of 2.0 times. From the 25th to the 75th percentile, the local range is $12,950 wide, between the figure for Tennessee ($12,540) and the US figure ($14,910).

What to budget for a customer support specialist here

Pay climbs faster above the median than below it here: the 75th percentile is $8,680 over the median, the 25th only $4,270 under it. An offer at the 75th percentile adds about $11,200 a year in employer cost. These percentiles describe what people in the job earn locally, not experience levels, so place your offer by the tasks and seniority you need.

For scale, the US median of $44,770 falls between the median and the 75th percentile in Jackson, and the Tennessee statewide median of $42,830 falls there too.

What a hire really costs in Jackson

Pay is only part of it. Benefits and payroll taxes other than paid leave are 22.5% of total compensation in US private industry², which adds about $11,230 to the $38,680 median and brings it to $49,910 a year. Recruiting, equipment and office space come on top. Benefit levels vary by employer, so treat this as an estimate.

Our open customer support specialist roles pay $700–$1,000 a month under a direct contract. The one-time fee is $2,500³ with a 180-day replacement; paying through Deel adds $49 a month⁴. Change any number below to match your plan.

A local hire here costs about 3.8 times as much as a remote hire in year one at the midpoint of our range. From year two, when the fee drops out, it is 4.6 times the remote figure of $10,788. About the candidates: most apply through our assessment platform with a written and a spoken English task; each profile shows the English level (B1–C2); Silkstaff interviews every shortlisted candidate live, in English, before you meet them.

Other roles in Jackson

Of the 17 roles we track in Jackson, this one ranks #13 by median pay, between administrative assistants ($40,720) and medical administrative assistants ($38,100). Project Coordinator is the highest at $81,450.

Measured against the US median, customer support specialists rank #6 of the 17 roles we track in Jackson (-13.6%), between data entry specialists (-12.3%) and accountants (-14.0%). The typical role here is at -16.5%, so this job follows the area's general pay level. Customer support specialists hold 13.4% of the jobs in these 17 roles in Jackson, 16.5% across Tennessee and 16.4% nationally. The job is a smaller part of the local workforce in these roles than it is nationally.

Other areas in Tennessee

Across the 14 areas of Tennessee with data for this job, the median runs from $36,130 in Kingsport-Bristol to $45,510 in Nashville-Murfreesboro, a gap of $9,380 a year. Of the 11 areas in Tennessee with more customer support specialists than Jackson, 6 pay less, the largest of them Kingsport-Bristol, TN-VA ($36,130), Johnson City, TN ($36,570) and Clarksville, TN-KY ($37,650).

Jackson against other US metro areas

By number of jobs, Jackson is #337 of 520 US areas for this job. Both its size and its pay sit in the middle half of US areas. Outside Tennessee, Casper and Lakeland-Winter Haven pay just above Jackson and Ogden and Punta Gorda just below. All four are within $70 a year of the median in Jackson. Of the three markets with about as many customer support specialists, two pay more.

Questions

Sources

How these pages are built: methodology and data sources. Last updated 2026-11-12.