Customer Support Specialist salary in the Eastern Region of Texas nonmetro area
The Eastern Region of Texas nonmetro area is a lower-cost market for customer support specialists: the median of $35,630 a year1 is 11.9% below the Texas statewide median of $40,420, and 20.4% below the US median of $44,770. Only 24 of 520 US areas pay less for this job. BLS counts about 1,970 people in this job here.
BLS occupation 43-4051, area Eastern Region of Texas nonmetropolitan area. Data from the May 2025 release, checked 2026-10-15.
Pay in the Eastern Region of Texas nonmetro area against Texas and the US
| Range | 10th | Median | 90th | |
|---|---|---|---|---|
| Eastern Region of Texas (Nonmetro) | $25,230 | $35,630 | $50,020 | |
| Texas | $29,320 | $40,420 | $59,590 | |
| United States | $31,750 | $44,770 | $63,590 |
Customer support specialists at the 90th percentile earn $50,020, 2.0 times the 10th percentile; the US ratio is 2.0. The middle half of customer support specialists in the Eastern Region of Texas nonmetro area earns $28,480–$43,410. From the 25th to the 75th percentile, the local range is $14,930 wide, wider than in Texas as a whole ($12,880) and the US ($14,910), so what a customer support specialist earns in the Eastern Region of Texas nonmetro area depends more on the employer.
What to budget for a customer support specialist here
| Point in the local range | Per year | Per month | Per hour | Employer cost per year |
|---|---|---|---|---|
| 10th percentile | $25,230 | $2,102 | $12.13 | $32,555 |
| 25th percentile | $28,480 | $2,373 | $13.69 | $36,748 |
| Median | $35,630 | $2,969 | $17.13 | $45,974 |
| 75th percentile | $43,410 | $3,618 | $20.87 | $56,013 |
| 90th percentile | $50,020 | $4,168 | $24.05 | $64,542 |
The step from the 25th percentile to the median is $7,150 a year; from the median to the 75th it is $7,780, or about $10,039 once benefits are added. These percentiles describe what people in the job earn locally, not experience levels, so place your offer by the tasks and seniority you need.
For scale, the US median of $44,770 falls between the 75th and 90th percentiles in the Eastern Region of Texas nonmetro area, and the Texas statewide median of $40,420 falls between the median and the 75th percentile. An offer at the national rate would beat what three quarters of local customer support specialists earn.
What a hire really costs in the Eastern Region of Texas nonmetro area
At the $35,630 median, a local hire costs about $45,974 a year: benefits and payroll taxes other than paid leave are 22.5% of total compensation in US private industry2, about $10,344 here. Recruiting, equipment and office space come on top. Benefit levels vary by employer, so treat this as an estimate.
Our open customer support specialist roles pay $700–$1,000 a month under a direct contract. The one-time fee is $2,5003 with a 180-day replacement; paying through Deel adds $49 a month4. Change any number below to match your plan.
A local hire here costs about 3.5 times as much as a remote hire in year one at the midpoint of our range. From year two, when the fee drops out, it is 4.3 times the remote figure of $10,788. About the candidates: most apply through our assessment platform with a written and a spoken English task; each profile shows the English level (B1–C2); Silkstaff interviews every shortlisted candidate live, in English, before you meet them.
Other roles in the Eastern Region of Texas nonmetro area
Of the 17 roles we track in the Eastern Region of Texas nonmetro area, this one ranks #16 by median pay, between data entry specialists ($36,000) and virtual receptionists ($30,960). Project Coordinator is the highest at $77,270.
| Role | Median | vs customer support specialist | Jobs |
|---|---|---|---|
| E-commerce Order Specialist | +16.8% | 30 | |
| Administrative Assistant | +9.8% | 1,570 | |
| Data Entry Specialist | +1.0% | 100 | |
| Customer Support Specialist | this role | 1,970 | |
| Virtual Receptionist | -13.1% | 640 |
Measured against the US median, customer support specialists rank #13 of the 17 roles we track in the Eastern Region of Texas nonmetro area (-20.4%), between sales development representatives (-18.9%) and recruiters (-21.3%). The typical role here is at -16.9%, so, measured against the US, customer support specialists cost less in the Eastern Region of Texas nonmetro area than the area's general pay level would suggest. Customer support specialists hold 18.8% of the jobs in these 17 roles in the Eastern Region of Texas nonmetro area, 21.5% across Texas and 16.4% nationally. That is close to the national mix.
Other areas in Texas
Across the 32 areas of Texas with data for this job, the median runs from $31,790 in the Border Region of Texas nonmetro area to $44,990 in Dallas-Fort Worth, a gap of $13,200 a year. Of the 18 areas in Texas with more customer support specialists than the Eastern Region of Texas nonmetro area, 1 pays less: Laredo, TX ($34,420).
| Area | Median | vs the Eastern Region of Texas nonmetro area | Jobs |
|---|---|---|---|
| San Angelo, TX | +1.3% | 1,270 | |
| Lubbock, TX | +0.9% | 3,830 | |
| McAllen-Edinburg, TX | +0.6% | 8,270 | |
| Eagle Pass, TX | +0.5% | 200 | |
| Eastern Region of Texas (Nonmetro) | this area | 1,970 | |
| Laredo, TX | -3.4% | 2,060 | |
| Border Region of Texas (Nonmetro) | -10.8% | 770 |
the Eastern Region of Texas nonmetro area against other US metro areas
By number of jobs, the Eastern Region of Texas nonmetro area is #187 of 520 US areas for this job. It is a mid-sized market, and its pay is in the bottom quarter of US areas. Outside Texas, Auburn-Opelika and Houma-Bayou Cane pay just above the Eastern Region of Texas nonmetro area and Gadsden and Valdosta just below. All four are within $370 a year of the median in the Eastern Region of Texas nonmetro area. Of the three markets with about as many customer support specialists, all three pay more.
| Metro area | Median | vs the Eastern Region of Texas nonmetro area | Jobs | Close in |
|---|---|---|---|---|
| Bakersfield-Delano, CA | +32.8% | 1,970 | jobs | |
| Kalamazoo-Portage, MI | +23.9% | 1,970 | jobs | |
| Flint, MI | +8.9% | 1,970 | jobs | |
| Houma-Bayou Cane, LA | +0.8% | 720 | pay | |
| Auburn-Opelika, AL | +0.5% | 960 | pay | |
| Eastern Region of Texas (Nonmetro) | this area | 1,970 | ||
| Gadsden, AL | -0.5% | 340 | pay | |
| Valdosta, GA | -1.0% | 780 | pay |
Questions
How much does it cost to hire a customer support specialist in Eastern Region of Texas (Nonmetro)?
About $45,974 a year at the median, or $3,831 a month: $35,630 in pay plus about $10,344 in benefits and payroll taxes. Recruiting, equipment and office space are extra.
What do customer support specialists earn in the Eastern Region of Texas nonmetro area?
Pay here is lower than in three quarters of US areas. The median was $35,630 a year in the May 2025 BLS survey. The 10th percentile was $25,230, the 90th $50,020, and the middle half earned $28,480 to $43,410.
Is the Eastern Region of Texas nonmetro area cheaper than the rest of Texas for customer support specialists?
Yes, it costs less: a median of $35,630 against $40,420 statewide. The next area up in Texas is Eagle Pass at $35,820, the next down Laredo at $34,420.
How many customer support specialists work in the Eastern Region of Texas nonmetro area?
BLS counts about 1,970 in the May 2025 survey. 18 areas in Texas have more; the closest in size is Laredo, with about 2,060.
Does a customer support specialist cost more than a virtual receptionist in the Eastern Region of Texas nonmetro area?
Yes: $4,670 a year more at the median. The medians are $35,630 and $30,960.
What does a remote customer support specialist cost compared with the Eastern Region of Texas nonmetro area?
Our open roles pay $700–$1,000 a month. At the midpoint, with the one-time fee and Deel, year one comes to $13,288, against about $45,974 for a local hire at the median.
Sources
4 sources, with links
- BLS OEWS May 2025, 43-4051: bls.gov
- BLS Employer Costs for Employee Compensation, private industry, June 2026: bls.gov
- Stafka pricing: stafka.com
- Deel pricing, contractor management: deel.com
How these pages are built: methodology and data sources. Last updated 2026-11-12.