Customer Support Specialist salary in the Border Region of Texas nonmetro area
The Border Region of Texas nonmetro area is the least expensive place in Texas to hire a customer support specialist. The median is $31,790 a year1, 21.4% below the Texas statewide median of $40,420 and 29.0% below the US median of $44,770. It is the lowest-paying of the 520 US areas with data for this job. About 770 customer support specialists work here.
BLS occupation 43-4051, area Border Region of Texas nonmetropolitan area. Data from the May 2025 release, checked 2026-10-15.
Pay in the Border Region of Texas nonmetro area against Texas and the US
| Range | 10th | Median | 90th | |
|---|---|---|---|---|
| Border Region of Texas (Nonmetro) | $27,090 | $31,790 | $48,310 | |
| Texas | $29,320 | $40,420 | $59,590 | |
| United States | $31,750 | $44,770 | $63,590 |
The middle half of customer support specialists in the Border Region of Texas nonmetro area earns $27,130–$40,610. Pay is tightly grouped: the top tenth starts at $48,310, only 1.8 times the bottom tenth, against 2.0 times across the US, so the going rate is easier to read. The mean ($36,020) is 13% over the median, so a group of high earners pulls the average up; price a typical hire from the median. From the 25th to the 75th percentile, the local range is $13,480 wide, between the figure for Texas ($12,880) and the US figure ($14,910).
What to budget for a customer support specialist here
| Point in the local range | Per year | Per month | Per hour | Employer cost per year |
|---|---|---|---|---|
| 10th percentile | $27,090 | $2,258 | $13.02 | $34,955 |
| 25th percentile | $27,130 | $2,261 | $13.04 | $35,006 |
| Median | $31,790 | $2,649 | $15.28 | $41,019 |
| 75th percentile | $40,610 | $3,384 | $19.52 | $52,400 |
| 90th percentile | $48,310 | $4,026 | $23.23 | $62,335 |
Pay climbs faster above the median than below it here: the 75th percentile is $8,820 over the median, the 25th only $4,660 under it. An offer at the 75th percentile adds about $11,381 a year in employer cost. These percentiles describe what people in the job earn locally, not experience levels, so place your offer by the tasks and seniority you need.
For scale, the US median of $44,770 falls between the 75th and 90th percentiles in the Border Region of Texas nonmetro area, and the Texas statewide median of $40,420 falls between the median and the 75th percentile. An offer at the national rate would beat what three quarters of local customer support specialists earn.
What a hire really costs in the Border Region of Texas nonmetro area
Pay is only part of it. Benefits and payroll taxes other than paid leave are 22.5% of total compensation in US private industry2, which adds about $9,229 to the $31,790 median and brings it to $41,019 a year. Recruiting, equipment and office space come on top. Benefit levels vary by employer, so treat this as an estimate.
Our open customer support specialist roles pay $700–$1,000 a month under a direct contract. The one-time fee is $2,5003 with a 180-day replacement; paying through Deel adds $49 a month4. Change any number below to match your plan.
A local hire here costs about 3.1 times as much as a remote hire in year one at the midpoint of our range. From year two, when the fee drops out, it is 3.8 times the remote figure of $10,788. About the candidates: most apply through our assessment platform with a written and a spoken English task; each profile shows the English level (B1–C2); Silkstaff interviews every shortlisted candidate live, in English, before you meet them.
Other roles in the Border Region of Texas nonmetro area
Of the 14 roles we track in the Border Region of Texas nonmetro area, this one ranks #13 by median pay, between medical administrative assistants ($37,430) and virtual receptionists ($30,950). Project Coordinator is the highest at $81,250.
| Role | Median | vs customer support specialist | Jobs |
|---|---|---|---|
| Payroll Specialist | +38.8% | 50 | |
| Administrative Assistant | +31.6% | 620 | |
| Medical Administrative Assistant | +17.7% | 180 | |
| Customer Support Specialist | this role | 770 | |
| Virtual Receptionist | -2.6% | 180 |
Measured against the US median, customer support specialists rank #13 of the 14 roles we track in the Border Region of Texas nonmetro area (-29.0%), between payroll specialists (-24.3%) and marketing specialists (-33.5%). The typical role here is at -18.5%, so, measured against the US, customer support specialists cost less in the Border Region of Texas nonmetro area than the area's general pay level would suggest. Customer support specialists hold 20.9% of the jobs in these 14 roles in the Border Region of Texas nonmetro area, 21.9% across Texas and 16.7% nationally. The job is a bigger part of the local workforce in these roles than it is nationally.
Other areas in Texas
Across the 32 areas of Texas with data for this job, the median runs from $31,790 in the Border Region of Texas nonmetro area to $44,990 in Dallas-Fort Worth, a gap of $13,200 a year. All 28 areas in Texas with more customer support specialists than the Border Region of Texas nonmetro area also pay more, among them Dallas-Fort Worth, TX ($44,990) and Houston-Pasadena, TX ($40,380).
| Area | Median | vs the Border Region of Texas nonmetro area | Jobs |
|---|---|---|---|
| San Angelo, TX | +13.5% | 1,270 | |
| Lubbock, TX | +13.1% | 3,830 | |
| McAllen-Edinburg, TX | +12.7% | 8,270 | |
| Eagle Pass, TX | +12.7% | 200 | |
| Eastern Region of Texas (Nonmetro) | +12.1% | 1,970 | |
| Laredo, TX | +8.3% | 2,060 | |
| Border Region of Texas (Nonmetro) | this area | 770 |
the Border Region of Texas nonmetro area against other US metro areas
By number of jobs, the Border Region of Texas nonmetro area is #386 of 520 US areas for this job. It is a mid-sized market, and its pay is in the bottom quarter of US areas. No US metro area pays customer support specialists less than the Border Region of Texas nonmetro area; the table shows the next lowest outside Texas. Of the three markets with about as many customer support specialists, all three pay more.
| Metro area | Median | vs the Border Region of Texas nonmetro area | Jobs | Close in |
|---|---|---|---|---|
| Bloomington, IN | +24.8% | 770 | jobs | |
| Alexandria, LA | +16.6% | 770 | jobs | |
| Warner Robins, GA | +15.9% | 770 | jobs | |
| Sebring, FL | +8.0% | 510 | pay | |
| Hot Springs, AR | +7.4% | 470 | pay | |
| Jacksonville, NC | +6.9% | 1,130 | pay | |
| Albany, GA | +4.4% | 1,480 | pay | |
| Border Region of Texas (Nonmetro) | this area | 770 |
Questions
How much does it cost to hire a customer support specialist in Border Region of Texas (Nonmetro)?
About $41,019 a year at the median, or $3,418 a month: $31,790 in pay plus about $9,229 in benefits and payroll taxes. Recruiting, equipment and office space are extra.
What is the pay range for customer support specialists in the Border Region of Texas nonmetro area?
Pay here is lower than in three quarters of US areas. The median was $31,790 a year in the May 2025 BLS survey. The 10th percentile was $27,090, the 90th $48,310, and the middle half earned $27,130 to $40,610.
Is the Border Region of Texas nonmetro area the cheapest area in Texas for customer support specialists?
Yes. Its median of $31,790 is the lowest of 32 areas in Texas. Laredo is next at $34,420.
How many customer support specialists work in the Border Region of Texas nonmetro area?
BLS counts about 770 in the May 2025 survey. 28 areas in Texas have more; the closest in size is Sherman-Denison, with about 840.
Does a customer support specialist cost more than a virtual receptionist in the Border Region of Texas nonmetro area?
Yes: $840 a year more at the median. The medians are $31,790 and $30,950.
What does a remote customer support specialist cost compared with the Border Region of Texas nonmetro area?
Our open roles pay $700–$1,000 a month. At the midpoint, with the one-time fee and Deel, year one comes to $13,288, against about $41,019 for a local hire at the median.
Sources
4 sources, with links
- BLS OEWS May 2025, 43-4051: bls.gov
- BLS Employer Costs for Employee Compensation, private industry, June 2026: bls.gov
- Stafka pricing: stafka.com
- Deel pricing, contractor management: deel.com
How these pages are built: methodology and data sources. Last updated 2026-11-12.