Customer Support Specialist salary in Jonesboro, AR

Pay in Jonesboro against Arkansas and the US

The middle half of customer support specialists in Jonesboro earns $32,130–$44,240. The top tenth earns $55,290 or more, 1.9 times the bottom tenth, close to the US pattern of 2.0 times. From the 25th to the 75th percentile, the local range is only $12,110 wide, against $12,800 across Arkansas and $14,910 nationally: employers in Jonesboro pay within a narrower band.

What to budget for a customer support specialist here

Pay climbs faster above the median than below it here: the 75th percentile is $7,470 over the median, the 25th only $4,640 under it. An offer at the 75th percentile adds about $9,639 a year in employer cost. These percentiles describe what people in the job earn locally, not experience levels, so place your offer by the tasks and seniority you need.

For scale, the US median of $44,770 falls between the 75th and 90th percentiles in Jonesboro, and the Arkansas statewide median of $37,840 falls between the median and the 75th percentile. An offer at the national rate would beat what three quarters of local customer support specialists earn.

What a hire really costs in Jonesboro

At the $36,770 median, a local hire costs about $47,445 a year: benefits and payroll taxes other than paid leave are 22.5% of total compensation in US private industry², about $10,675 here. Recruiting, equipment and office space come on top. Benefit levels vary by employer, so treat this as an estimate.

Our open customer support specialist roles pay $700–$1,000 a month under a direct contract. The one-time fee is $2,500³ with a 180-day replacement; paying through Deel adds $49 a month⁴. Change any number below to match your plan.

A local hire here costs about 3.6 times as much as a remote hire in year one at the midpoint of our range. From year two, when the fee drops out, it is 4.4 times the remote figure of $10,788. About the candidates: most apply through our assessment platform with a written and a spoken English task; each profile shows the English level (B1–C2); Silkstaff interviews every shortlisted candidate live, in English, before you meet them.

Other roles in Jonesboro

Of the 15 roles we track in Jonesboro, this one ranks #12 by median pay, between data entry specialists ($37,830) and medical administrative assistants ($36,730). Project Coordinator is the highest at $66,430.

Measured against the US median, customer support specialists rank #5 of the 15 roles we track in Jonesboro (-17.9%), between virtual receptionists (-14.4%) and medical administrative assistants (-20.0%). The typical role here is at -24.3%, so, measured against the US, customer support specialists cost more in Jonesboro than the area's general pay level would suggest. Customer support specialists hold 17.6% of the jobs in these 15 roles in Jonesboro, 19.5% across Arkansas and 16.5% nationally. That is close to the national mix.

Other areas in Arkansas

Across the 9 areas of Arkansas with data for this job, the median runs from $34,150 in Hot Springs to $39,510 in Fayetteville-Springdale, a gap of $5,360 a year. Of the 7 areas in Arkansas with more customer support specialists than Jonesboro, 1 pays less: the West Arkansas nonmetro area ($36,410).

Jonesboro against other US metro areas

By number of jobs, Jonesboro is #398 of 520 US areas for this job. It is a small market, and its pay is in the bottom quarter of US areas. Outside Arkansas, Lafayette and Warner Robins pay just above Jonesboro and Hattiesburg and Rome just below. All four are within $70 a year of the median in Jonesboro. Of the three markets with about as many customer support specialists, one pays more.

Questions

Sources

How these pages are built: methodology and data sources. Last updated 2026-11-12.