Customer Support Specialist salary in Minot, ND

Pay in Minot against North Dakota and the US

Pay is more spread out here than nationally: the top tenth earns $67,020 or more, 2.3 times the bottom tenth, against 2.0 times across the US. Two offers for the same title can sit far apart. The middle half of customer support specialists in Minot earns $37,510–$55,300. From the 25th to the 75th percentile, the local range is $17,790 wide, wider than in North Dakota as a whole ($15,480) and the US ($14,910), so what a customer support specialist earns in Minot depends more on the employer.

What to budget for a customer support specialist here

Pay climbs faster above the median than below it here: the 75th percentile is $10,740 over the median, the 25th only $7,050 under it. An offer at the 75th percentile adds about $13,858 a year in employer cost. These percentiles describe what people in the job earn locally, not experience levels, so place your offer by the tasks and seniority you need.

For scale, the US median of $44,770 falls between the median and the 75th percentile in Minot, and the North Dakota statewide median of $44,670 falls there too.

What a hire really costs in Minot

At the $44,560 median, a local hire costs about $57,497 a year: benefits and payroll taxes other than paid leave are 22.5% of total compensation in US private industry², about $12,937 here. Recruiting, equipment and office space come on top. Benefit levels vary by employer, so treat this as an estimate.

Our open customer support specialist roles pay $700–$1,000 a month under a direct contract. The one-time fee is $2,500³ with a 180-day replacement; paying through Deel adds $49 a month⁴. Change any number below to match your plan.

A local hire here costs about 4.3 times as much as a remote hire in year one at the midpoint of our range. From year two, when the fee drops out, it is 5.3 times the remote figure of $10,788. About the candidates: most apply through our assessment platform with a written and a spoken English task; each profile shows the English level (B1–C2); Silkstaff interviews every shortlisted candidate live, in English, before you meet them.

Other roles in Minot

Of the 12 roles we track in Minot, this one ranks #11 by median pay, between administrative assistants ($47,320) and virtual receptionists ($40,060). Project Coordinator is the highest at $86,990.

Measured against the US median, customer support specialists rank #5 of the 12 roles we track in Minot (-0.5%), between administrative assistants (-0.5%) and bookkeepers (-2.0%). The typical role here is at -3.5%, so, measured against the US, customer support specialists cost more in Minot than the area's general pay level would suggest. Customer support specialists hold 16.5% of the jobs in these 12 roles in Minot, 17.5% across North Dakota and 17.3% nationally. That is close to the national mix.

Other areas in North Dakota

Across the 6 areas of North Dakota with data for this job, the median runs from $40,900 in Fargo to $50,420 in the East North Dakota nonmetro area, a gap of $9,520 a year. Of the 5 areas in North Dakota with more customer support specialists than Minot, 2 pay less: Fargo, ND-MN ($40,900) and Grand Forks, ND-MN ($42,560).

Minot against other US metro areas

By number of jobs, Minot is #493 of 520 US areas for this job. The market is small, and its pay sits near the middle of the US range. Outside North Dakota, Anchorage and Billings pay just above Minot and Corvallis and Reading just below. All four are within $60 a year of the median in Minot. Of the three markets with about as many customer support specialists, two pay more.

Questions

Sources

How these pages are built: methodology and data sources. Last updated 2026-11-12.