Customer Support Specialist salary in Lawrence, KS

Pay in Lawrence against Kansas and the US

The middle half of customer support specialists in Lawrence earns $34,550–$46,220. The top tenth earns $58,090 or more, 2.0 times the bottom tenth, close to the US pattern of 2.0 times. The mean ($40,890) is 8% over the median, so a group of high earners pulls the average up; price a typical hire from the median. From the 25th to the 75th percentile, the local range is only $11,670 wide, against $13,550 across Kansas and $14,910 nationally: employers in Lawrence pay within a narrower band.

What to budget for a customer support specialist here

Pay climbs faster above the median than below it here: the 75th percentile is $8,420 over the median, the 25th only $3,250 under it. An offer at the 75th percentile adds about $10,865 a year in employer cost. These percentiles describe what people in the job earn locally, not experience levels, so place your offer by the tasks and seniority you need.

For scale, the US median of $44,770 falls between the median and the 75th percentile in Lawrence, and the Kansas statewide median of $40,320 falls there too.

What a hire really costs in Lawrence

Pay is only part of it. Benefits and payroll taxes other than paid leave are 22.5% of total compensation in US private industry², which adds about $10,974 to the $37,800 median and brings it to $48,774 a year. Recruiting, equipment and office space come on top. Benefit levels vary by employer, so treat this as an estimate.

Our open customer support specialist roles pay $700–$1,000 a month under a direct contract. The one-time fee is $2,500³ with a 180-day replacement; paying through Deel adds $49 a month⁴. Change any number below to match your plan.

A local hire here costs about 3.7 times as much as a remote hire in year one at the midpoint of our range. From year two, when the fee drops out, it is 4.5 times the remote figure of $10,788. About the candidates: most apply through our assessment platform with a written and a spoken English task; each profile shows the English level (B1–C2); Silkstaff interviews every shortlisted candidate live, in English, before you meet them.

Other roles in Lawrence

Of the 13 roles we track in Lawrence, this one ranks #12 by median pay, between administrative assistants ($42,630) and virtual receptionists ($35,410). Project Coordinator is the highest at $93,420.

Measured against the US median, customer support specialists rank #12 of the 13 roles we track in Lawrence (-15.6%), between recruiters (-15.6%) and paralegals (-16.5%). The typical role here is at -8.7%, so, measured against the US, customer support specialists cost less in Lawrence than the area's general pay level would suggest. Customer support specialists hold 19.9% of the jobs in these 13 roles in Lawrence, 18.8% across Kansas and 16.8% nationally. The job is a bigger part of the local workforce in these roles than it is nationally.

Other areas in Kansas

Across the 5 areas of Kansas with data for this job, the median runs from $36,820 in the Kansas nonmetro area to $43,180 in Topeka, a gap of $6,360 a year. Of the 3 areas in Kansas with more customer support specialists than Lawrence, 1 pays less: the Kansas nonmetro area ($36,820).

Lawrence against other US metro areas

By number of jobs, Lawrence is #320 of 520 US areas for this job. Both its size and its pay sit in the middle half of US areas. Outside Kansas, Daphne-Fairhope and Longview pay just above Lawrence and Hickory-Lenoir and Palm Bay-Melbourne just below. All four are within $50 a year of the median in Lawrence. Of the three markets with about as many customer support specialists, two pay more.

Questions

Sources

How these pages are built: methodology and data sources. Last updated 2026-11-12.