Virtual receptionist in Springfield, MA: cost vs in-house
No other area in Massachusetts pays virtual receptionists less than Springfield. The median is $40,770 a year1, 7.1% below the Massachusetts statewide median of $43,870 and 7.3% above the US median of $38,010. That is in the top quarter of US areas (#70 of 521). BLS counts about 1,240 people in this job here, 7% of the Massachusetts total.
BLS occupation 43-4171, area Springfield, MA. Data from the May 2025 release, checked 2026-10-15.
Pay in Springfield against Massachusetts and the US
| Range | 10th | Median | 90th | |
|---|---|---|---|---|
| Springfield, MA | $35,190 | $40,770 | $50,450 | |
| Massachusetts | $35,790 | $43,870 | $54,270 | |
| United States | $28,760 | $38,010 | $49,950 |
The middle half of virtual receptionists in Springfield earns $36,510–$45,510. Pay is tightly grouped: the top tenth starts at $50,450, only 1.4 times the bottom tenth, against 1.7 times across the US, so the going rate is easier to read. From the 25th to the 75th percentile, the local range is only $9,000 wide, against $9,650 across Massachusetts and $11,170 nationally: employers in Springfield pay within a narrower band.
What to budget for a virtual receptionist here
| Point in the local range | Per year | Per month | Per hour | Employer cost per year |
|---|---|---|---|---|
| 10th percentile | $35,190 | $2,932 | $16.92 | $45,406 |
| 25th percentile | $36,510 | $3,042 | $17.55 | $47,110 |
| Median | $40,770 | $3,398 | $19.60 | $52,606 |
| 75th percentile | $45,510 | $3,792 | $21.88 | $58,723 |
| 90th percentile | $50,450 | $4,204 | $24.25 | $65,097 |
The step from the 25th percentile to the median is $4,260 a year; from the median to the 75th it is $4,740, or about $6,116 once benefits are added. These percentiles describe what people in the job earn locally, not experience levels, so place your offer by the tasks and seniority you need.
For scale, the US median of $38,010 falls between the 25th percentile and the median in Springfield, and the Massachusetts statewide median of $43,870 falls between the median and the 75th percentile.
What a hire really costs in Springfield
At the $40,770 median, a local hire costs about $52,606 a year: benefits and payroll taxes other than paid leave are 22.5% of total compensation in US private industry2, about $11,836 here. Recruiting, equipment and office space come on top. Benefit levels vary by employer, so treat this as an estimate.
We place executive assistants, customer support and e-commerce staff today; for virtual receptionists we answer within one business day whether we can help. Enter the monthly pay you have in mind to compare it with a local hire. The fee field shows our standard fee3; Deel's contractor plan is the default payroll tool4.
Other roles in Springfield
Of the 17 roles we track in Springfield, this one ranks #16 by median pay, between customer support specialists ($46,790) and data entry specialists ($40,390). Project Coordinator is the highest at $94,880.
| Role | Median | vs virtual receptionist | Jobs |
|---|---|---|---|
| E-commerce Order Specialist | +24.7% | 70 | |
| Medical Administrative Assistant | +17.2% | 1,030 | |
| Customer Support Specialist | +14.8% | 2,930 | |
| Virtual Receptionist | this role | 1,240 | |
| Data Entry Specialist | -0.9% | 80 |
Measured against the US median, virtual receptionists rank #5 of the 17 roles we track in Springfield (+7.3%), between administrative assistants (+8.2%) and bookkeepers (+6.9%). The typical role here is at +4.5%, so this job follows the area's general pay level. Virtual receptionists hold 7.3% of the jobs in these 17 roles in Springfield, 4.9% across Massachusetts and 5.7% nationally. The job is a bigger part of the local workforce in these roles than it is nationally.
Other areas in Massachusetts
Across the 7 areas of Massachusetts with data for this job, the median runs from $40,770 in Springfield to $45,820 in Barnstable Town, a gap of $5,050 a year. All 2 areas in Massachusetts with more virtual receptionists than Springfield also pay more, among them Boston-Cambridge, MA-NH ($43,930) and Worcester, MA ($41,720).
| Area | Median | vs Springfield | Jobs |
|---|---|---|---|
| Barnstable Town, MA | +12.4% | 670 | |
| Massachusetts (Nonmetro) | +10.2% | 200 | |
| Boston-Cambridge, MA-NH | +7.8% | 14,320 | |
| Pittsfield, MA | +2.7% | 360 | |
| Amherst Town-Northampton, MA | +2.5% | 410 | |
| Worcester, MA | +2.3% | 1,940 | |
| Springfield, MA | this area | 1,240 |
Springfield against other US metro areas
By number of jobs, Springfield is #124 of 521 US areas for this job. It is one of the larger markets for this job and one of the better-paying ones. Outside Massachusetts, Longview-Kelso and Carson City pay just above Springfield and Green Bay and Fort Collins-Loveland just below. All four are within $180 a year of the median in Springfield. Of the three markets with about as many virtual receptionists, none pays as much.
| Metro area | Median | vs Springfield | Jobs | Close in |
|---|---|---|---|---|
| Carson City, NV | +0.4% | 280 | pay | |
| Longview-Kelso, WA | +0.0% | 300 | pay | |
| Springfield, MA | this area | 1,240 | ||
| Green Bay, WI | -0.0% | 1,330 | pay | |
| Fort Collins-Loveland, CO | -0.2% | 960 | pay | |
| Rapid City, SD | -6.8% | 1,240 | jobs | |
| Des Moines-West Des Moines, IA | -7.0% | 1,260 | jobs | |
| Eugene-Springfield, OR | -8.0% | 1,250 | jobs |
Questions
How much does it cost to hire a virtual receptionist in Springfield, MA?
About $52,606 a year at the median, or $4,384 a month: $40,770 in pay plus about $11,836 in benefits and payroll taxes. Recruiting, equipment and office space are extra.
What do virtual receptionists earn in Springfield?
Pay here is higher than in three quarters of US areas. The median was $40,770 a year in the May 2025 BLS survey. The 10th percentile was $35,190, the 90th $50,450, and the middle half earned $36,510 to $45,510.
Is Springfield the cheapest area in Massachusetts for virtual receptionists?
Yes. Its median of $40,770 is the lowest of 7 areas in Massachusetts. Worcester is next at $41,720.
How many virtual receptionists work in Springfield?
BLS counts about 1,240 in the May 2025 survey. That is 7% of the Massachusetts total of 18,970. Only Boston-Cambridge and Worcester have more in Massachusetts.
Does a virtual receptionist cost more than a data entry specialist in Springfield?
Yes: $380 a year more at the median. The medians are $40,770 and $40,390.
Sources
4 sources, with links
- BLS OEWS May 2025, 43-4171: bls.gov
- BLS Employer Costs for Employee Compensation, private industry, June 2026: bls.gov
- Stafka pricing: stafka.com
- Deel pricing, contractor management: deel.com
How these pages are built: methodology and data sources. Last updated 2026-11-12.