Customer Support Specialist salary in Providence-Warwick, RI-MA
BLS publishes pay for this job in only one area of Rhode Island, and it is Providence-Warwick. The median is $47,170 a year1, about level with the Rhode Island statewide median of $47,550 and 5.4% above the US median of $44,770. That is in the top quarter of US areas (#66 of 520). About 10,620 customer support specialists work here.
BLS occupation 43-4051, area Providence-Warwick, RI-MA. Data from the May 2025 release, checked 2026-10-15.
Pay in Providence-Warwick against Rhode Island and the US
| Range | 10th | Median | 90th | |
|---|---|---|---|---|
| Providence-Warwick, RI-MA | $35,200 | $47,170 | $64,240 | |
| Rhode Island | $36,160 | $47,550 | $65,010 | |
| United States | $31,750 | $44,770 | $63,590 |
Customer support specialists at the 90th percentile earn $64,240, 1.8 times the 10th percentile; the US ratio is 2.0. The middle half of customer support specialists in Providence-Warwick earns $39,730–$56,930. From the 25th to the 75th percentile, the local range is $17,200 wide, wider than in Rhode Island as a whole ($15,930) and the US ($14,910), so what a customer support specialist earns in Providence-Warwick depends more on the employer.
What to budget for a customer support specialist here
| Point in the local range | Per year | Per month | Per hour | Employer cost per year |
|---|---|---|---|---|
| 10th percentile | $35,200 | $2,933 | $16.92 | $45,419 |
| 25th percentile | $39,730 | $3,311 | $19.10 | $51,265 |
| Median | $47,170 | $3,931 | $22.68 | $60,865 |
| 75th percentile | $56,930 | $4,744 | $27.37 | $73,458 |
| 90th percentile | $64,240 | $5,353 | $30.88 | $82,890 |
An offer at the 75th percentile instead of the median adds $9,760 a year in pay and about $12,594 in employer cost. Going down to the 25th percentile saves $7,440 in pay. These percentiles describe what people in the job earn locally, not experience levels, so place your offer by the tasks and seniority you need.
For scale, the US median of $44,770 falls between the 25th percentile and the median in Providence-Warwick, and the Rhode Island statewide median of $47,550 falls between the median and the 75th percentile.
What a hire really costs in Providence-Warwick
Pay is only part of it. Benefits and payroll taxes other than paid leave are 22.5% of total compensation in US private industry2, which adds about $13,695 to the $47,170 median and brings it to $60,865 a year. Recruiting, equipment and office space come on top. Benefit levels vary by employer, so treat this as an estimate.
Our open customer support specialist roles pay $700–$1,000 a month under a direct contract. The one-time fee is $2,5003 with a 180-day replacement; paying through Deel adds $49 a month4. Change any number below to match your plan.
A local hire here costs about 4.6 times as much as a remote hire in year one at the midpoint of our range. From year two, when the fee drops out, it is 5.6 times the remote figure of $10,788. About the candidates: most apply through our assessment platform with a written and a spoken English task; each profile shows the English level (B1–C2); Silkstaff interviews every shortlisted candidate live, in English, before you meet them.
Other roles in Providence-Warwick
Of the 17 roles we track in Providence-Warwick, this one ranks #14 by median pay, between e-commerce order specialists ($49,390) and medical administrative assistants ($46,860). Project Coordinator is the highest at $104,510.
| Role | Median | vs customer support specialist | Jobs |
|---|---|---|---|
| Administrative Assistant | +9.8% | 7,020 | |
| E-commerce Order Specialist | +4.7% | 230 | |
| Customer Support Specialist | this role | 10,620 | |
| Medical Administrative Assistant | -0.7% | 3,610 | |
| Data Entry Specialist | -9.2% | 360 |
Measured against the US median, customer support specialists rank #10 of the 17 roles we track in Providence-Warwick (+5.4%), between HR assistants (+5.9%) and data entry specialists (+3.6%). The typical role here is at +5.9%, so this job follows the area's general pay level. Customer support specialists hold 16.0% of the jobs in the 16 of these roles with a job count in Providence-Warwick, 15.7% across Rhode Island and 17.8% nationally. That is close to the national mix.
Providence-Warwick against other US metro areas
By number of jobs, Providence-Warwick is #46 of 520 US areas for this job. It is one of the larger markets for this job and one of the better-paying ones. Outside Rhode Island, Modesto and Bakersfield-Delano pay just above Providence-Warwick and Riverside-San Bernardino and Chicago-Naperville just below. All four are within $140 a year of the median in Providence-Warwick. Of the three markets with about as many customer support specialists, none pays as much.
| Metro area | Median | vs Providence-Warwick | Jobs | Close in |
|---|---|---|---|---|
| Bakersfield-Delano, CA | +0.3% | 1,970 | pay | |
| Modesto, CA | +0.1% | 1,290 | pay | |
| Providence-Warwick, RI-MA | this area | 10,620 | ||
| Riverside-San Bernardino, CA | -0.0% | 15,180 | pay | |
| Chicago-Naperville, IL-IN | -0.1% | 75,240 | pay | |
| Richmond, VA | -9.6% | 10,960 | jobs | |
| El Paso, TX | -20.2% | 10,680 | jobs | |
| Columbia, SC | -20.6% | 10,430 | jobs |
Questions
How much does it cost to hire a customer support specialist in Providence-Warwick, RI-MA?
About $60,865 a year at the median, or $5,072 a month: $47,170 in pay plus about $13,695 in benefits and payroll taxes. Recruiting, equipment and office space are extra.
What is the pay range for customer support specialists in Providence-Warwick?
Pay here is higher than in three quarters of US areas. The median was $47,170 a year in the May 2025 BLS survey. The 10th percentile was $35,200, the 90th $64,240, and the middle half earned $39,730 to $56,930.
How many customer support specialists work in Providence-Warwick?
BLS counts about 10,620 in the May 2025 survey.
Does a customer support specialist cost more than a medical administrative assistant in Providence-Warwick?
Yes: $310 a year more at the median. The medians are $47,170 and $46,860.
What does a remote customer support specialist cost compared with Providence-Warwick?
Our open roles pay $700–$1,000 a month. At the midpoint, with the one-time fee and Deel, year one comes to $13,288, against about $60,865 for a local hire at the median.
Sources
4 sources, with links
- BLS OEWS May 2025, 43-4051: bls.gov
- BLS Employer Costs for Employee Compensation, private industry, June 2026: bls.gov
- Stafka pricing: stafka.com
- Deel pricing, contractor management: deel.com
How these pages are built: methodology and data sources. Last updated 2026-11-12.