- US median pay$38,010 a year[2]All industries, BLS May 2025
- One-time fee$2,500–3,000[1]On the start day, only if you hire
- Free replacementWithin 180 days[1]One per placement, fee paid, role, hours and pay unchanged, no refund
What the week looks like at a real estate agency
An agency's week runs on listings and deadlines. New leads arrive from portals and open houses and go cold within hours if nobody replies. Agents spend their days at showings, so the paperwork piles up for the evening: listing descriptions, disclosure packets, offer deadlines, inspection dates, closing checklists. Monday often means reviewing new leads, and weekend open houses create the next round of follow-up.
What a virtual receptionist does for real estate agencies
- Answer sign calls and portal calls while agents are out with clients
- Ask the short qualifying questions: buying or selling, area, timing, financing started or not
- Book showings and valuation appointments in the right agent's calendar
- Log every call in the CRM and text the agent a summary
A virtual receptionist answers your calls, chats and web enquiries from a script, books appointments and passes on messages. The person is the first voice a customer hears, which makes spoken English and calm under pressure the two things to test hardest.
Tools real estate agencies commonly use
- Follow Up Boss
- kvCORE
- Dotloop
- DocuSign
- Canva
- Mailchimp
- Google Workspace
- QuickBooks
- Calendly
Common in this kind of business, not a checklist: name your own stack in the brief.
How to test a candidate for a real estate agency
Role-play a caller asking about a listing's price and whether the seller would take less. The candidate gives only published facts, offers a showing and takes contact details. Then read the summary sent to the agent.
What to keep in-house or check first
Showing property, negotiating and advising on price or contracts usually require a licence, so keep them with your agents and check your state or country's rules on what unlicensed assistants may do. Keep trust or escrow accounts with the broker. Give access to the CRM and the transaction folder by role, not shared logins, and keep client bank details out of reach.
General caution, not legal advice: check the rules that apply to you with a qualified adviser.
Available now
1 virtual receptionist on Stafka, English B2, updated 5 November 2026. The count is for the role, not for real estate agencies: name your business in the brief.
Virtual Receptionist0 years of experience · GE-1196
- English B2
- $700–1,000 a month
Anonymous profiles of people who asked to be shown to employers. Most applied through our Telegram bot with a written and a voice English task; Silkstaff checks English on a live call before any client interview. Names, contacts and employers stay hidden until a candidate accepts your intro request.
Choose a country: shared hours
This job only works during the hours your customers call. For a US business that usually means an evening or night shift in the candidate's time zone, so agree the shift before the offer.
Against a 9–17 client day in winter[3][4][5][6]; for New York, on a 9–18 local day or a 13–22 shift. Check your own office.
What it costs
We do not publish a pay band for virtual receptionists yet: where a profile lists a monthly rate, that is what the person asks for. The BLS figure of $38,010 a year is for Receptionists and Information Clerks[2] across all industries: we have no separate figure for this niche. Paying through Deel adds $49 a month[7]; Wise and Payoneer also work.
See also: virtual receptionist pay in the US, by state · pricing and replacement terms.
How hiring through Stafka works
- Send the brief or post the job free. Give your opening hours, the rough call volume you see, the booking system, and what must be passed on straight away.
- Within 5 business days of a confirmed brief you get 3 matching profiles, or a plain no. Most apply through our Telegram bot with a written and a voice English task; each profile shows the English level (B1–C2); Silkstaff checks English on a live call before any client interview.
- You interview, choose and contract the person directly through Deel, Wise or Payoneer. Candidates never pay.
Questions
Is a virtual receptionist useful outside office hours?
Yes, this is often the point. Buyers call in the evening and at weekends. With an agreed shift in another time zone, those hours can be covered at normal local hours for the receptionist. Check the time-zone table on this page.
Can a remote assistant see our clients' transaction files?
Usually yes, with limits: give them a role in the CRM and transaction system rather than a shared login, keep bank details and identity documents out of reach where you can, and check the rules of your brokerage and local regulator. This is general information, not legal advice.
Where can a real estate agency hire an affordable virtual receptionist?
The usual routes are a freelance marketplace, an agency with a monthly margin, or a direct hire in a lower-cost country. On Stafka it is a direct hire: you pay the person the monthly pay you agree with them, plus $2,500–3,000[1] once if you hire, with no monthly margin.
General information for small employers, not legal or tax advice: check contracts, tax and data rules for your country with a qualified adviser. Tool names belong to their owners; we are not affiliated with them. Spotted a mistake? Write to hello@silkstaff.com.