Customer Support Specialist salary in Lewiston-Auburn, ME

Pay in Lewiston-Auburn against Maine and the US

The middle half of customer support specialists in Lewiston-Auburn earns $38,690–$50,500. Pay is tightly grouped: the top tenth starts at $60,660, only 1.7 times the bottom tenth, against 2.0 times across the US, so the going rate is easier to read. From the 25th to the 75th percentile, the local range is only $11,810 wide, against $13,080 across Maine and $14,910 nationally: employers in Lewiston-Auburn pay within a narrower band.

What to budget for a customer support specialist here

Local pay is bunched just above the median: the 75th percentile is only $4,710 over it, while the 25th sits $7,100 below. Moving an offer from the median to the 75th percentile costs about $6,077 more a year with benefits. These percentiles describe what people in the job earn locally, not experience levels, so place your offer by the tasks and seniority you need.

For scale, the US median of $44,770 falls between the 25th percentile and the median in Lewiston-Auburn, and the Maine statewide median of $47,160 falls between the median and the 75th percentile.

What a hire really costs in Lewiston-Auburn

At the $45,790 median, a local hire costs about $59,084 a year: benefits and payroll taxes other than paid leave are 22.5% of total compensation in US private industry², about $13,294 here. Recruiting, equipment and office space come on top. Benefit levels vary by employer, so treat this as an estimate.

Our open customer support specialist roles pay $700–$1,000 a month under a direct contract. The one-time fee is $2,500³ with a 180-day replacement; paying through Deel adds $49 a month⁴. Change any number below to match your plan.

A local hire here costs about 4.4 times as much as a remote hire in year one at the midpoint of our range. From year two, when the fee drops out, it is 5.5 times the remote figure of $10,788. About the candidates: most apply through our assessment platform with a written and a spoken English task; each profile shows the English level (B1–C2); Silkstaff interviews every shortlisted candidate live, in English, before you meet them.

Other roles in Lewiston-Auburn

Of the 16 roles we track in Lewiston-Auburn, this one ranks #14 by median pay, between medical administrative assistants ($47,720) and e-commerce order specialists ($45,290). Project Coordinator is the highest at $102,490.

Measured against the US median, customer support specialists rank #4 of the 16 roles we track in Lewiston-Auburn (+2.3%), between administrative assistants (+2.8%) and office managers (+0.7%). The typical role here is at -1.6%, so, measured against the US, customer support specialists cost more in Lewiston-Auburn than the area's general pay level would suggest. Customer support specialists hold 12.5% of the jobs in these 16 roles in Lewiston-Auburn, 13.8% across Maine and 16.5% nationally. The job is a smaller part of the local workforce in these roles than it is nationally.

Other areas in Maine

Across the 5 areas of Maine with data for this job, the median runs from $42,290 in the Northeast Maine nonmetro area to $48,840 in the Southwest Maine nonmetro area, a gap of $6,550 a year. Of the 3 areas in Maine with more customer support specialists than Lewiston-Auburn, 1 pays less: Bangor, ME ($42,530).

Lewiston-Auburn against other US metro areas

By number of jobs, Lewiston-Auburn is #475 of 520 US areas for this job. The market is small, but its pay is in the top quarter of US areas. Outside Maine, St. Louis and La Crosse-Onalaska pay just above Lewiston-Auburn and Appleton and Merced just below. All four are within $120 a year of the median in Lewiston-Auburn. Of the three markets with about as many customer support specialists, one pays more.

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How these pages are built: methodology and data sources. Last updated 2026-11-12.