Customer Support Specialist salary in Williamsport, PA

Pay in Williamsport against Pennsylvania and the US

Customer support specialists at the 90th percentile earn $54,080, 1.8 times the 10th percentile; the US ratio is 2.0. The middle half of customer support specialists in Williamsport earns $33,770–$44,500. The mean ($39,730) is 10% over the median, so a group of high earners pulls the average up; price a typical hire from the median. From the 25th to the 75th percentile, the local range is only $10,730 wide, against $14,990 across Pennsylvania and $14,910 nationally: employers in Williamsport pay within a narrower band.

What to budget for a customer support specialist here

Pay climbs faster above the median than below it here: the 75th percentile is $8,270 over the median, the 25th only $2,460 under it. An offer at the 75th percentile adds about $10,671 a year in employer cost. These percentiles describe what people in the job earn locally, not experience levels, so place your offer by the tasks and seniority you need.

For scale, the US median of $44,770 falls between the 75th and 90th percentiles in Williamsport, and the Pennsylvania statewide median of $44,630 falls there too. An offer at the national rate would beat what three quarters of local customer support specialists earn.

What a hire really costs in Williamsport

At the $36,230 median, a local hire costs about $46,748 a year: benefits and payroll taxes other than paid leave are 22.5% of total compensation in US private industry², about $10,518 here. Recruiting, equipment and office space come on top. Benefit levels vary by employer, so treat this as an estimate.

Our open customer support specialist roles pay $700–$1,000 a month under a direct contract. The one-time fee is $2,500³ with a 180-day replacement; paying through Deel adds $49 a month⁴. Change any number below to match your plan.

A local hire here costs about 3.5 times as much as a remote hire in year one at the midpoint of our range. From year two, when the fee drops out, it is 4.3 times the remote figure of $10,788. About the candidates: most apply through our assessment platform with a written and a spoken English task; each profile shows the English level (B1–C2); Silkstaff interviews every shortlisted candidate live, in English, before you meet them.

Other roles in Williamsport

Of the 15 roles we track in Williamsport, this one ranks #13 by median pay, between e-commerce order specialists ($39,840) and data entry specialists ($35,640). Project Coordinator is the highest at $93,020.

Measured against the US median, customer support specialists rank #12 of the 15 roles we track in Williamsport (-19.1%), between recruiters (-18.4%) and executive assistants (-19.9%). The typical role here is at -13.8%, so, measured against the US, customer support specialists cost less in Williamsport than the area's general pay level would suggest. Customer support specialists hold 20.6% of the jobs in these 15 roles in Williamsport, 16.7% across Pennsylvania and 16.6% nationally. The job is a bigger part of the local workforce in these roles than it is nationally.

Other areas in Pennsylvania

Across the 20 areas of Pennsylvania with data for this job, the median runs from $36,230 in Williamsport to $47,070 in Philadelphia-Camden, a gap of $10,840 a year. All 14 areas in Pennsylvania with more customer support specialists than Williamsport also pay more, among them Philadelphia-Camden, PA-NJ ($47,070) and Pittsburgh, PA ($42,790).

Williamsport against other US metro areas

By number of jobs, Williamsport is #376 of 520 US areas for this job. It is a mid-sized market, and its pay is in the bottom quarter of US areas. Outside Pennsylvania, Greenville and Athens-Clarke County pay just above Williamsport and Brunswick-St. Simons and Anniston-Oxford just below. All four are within $90 a year of the median in Williamsport. Of the three markets with about as many customer support specialists, all three pay more.

Questions

Sources

How these pages are built: methodology and data sources. Last updated 2026-11-12.