Customer Support Specialist salary in Coeur d'Alene, ID

Pay in Coeur d'Alene against Idaho and the US

Customer support specialists at the 90th percentile earn $63,020, 2.0 times the 10th percentile; the US ratio is 2.0. The middle half of customer support specialists in Coeur d'Alene earns $36,020–$49,400. From the 25th to the 75th percentile, the local range is $13,380 wide, between the figure for Idaho ($13,230) and the US figure ($14,910).

What to budget for a customer support specialist here

The step from the 25th percentile to the median is $7,730 a year; from the median to the 75th it is $5,650, or about $7,290 once benefits are added. These percentiles describe what people in the job earn locally, not experience levels, so place your offer by the tasks and seniority you need.

For scale, the US median of $44,770 falls between the median and the 75th percentile in Coeur d'Alene, and the Idaho statewide median of $43,200 falls between the 25th percentile and the median.

What a hire really costs in Coeur d'Alene

At the $43,750 median, a local hire costs about $56,452 a year: benefits and payroll taxes other than paid leave are 22.5% of total compensation in US private industry², about $12,702 here. Recruiting, equipment and office space come on top. Benefit levels vary by employer, so treat this as an estimate.

Our open customer support specialist roles pay $700–$1,000 a month under a direct contract. The one-time fee is $2,500³ with a 180-day replacement; paying through Deel adds $49 a month⁴. Change any number below to match your plan.

A local hire here costs about 4.2 times as much as a remote hire in year one at the midpoint of our range. From year two, when the fee drops out, it is 5.2 times the remote figure of $10,788. About the candidates: most apply through our assessment platform with a written and a spoken English task; each profile shows the English level (B1–C2); Silkstaff interviews every shortlisted candidate live, in English, before you meet them.

Other roles in Coeur d'Alene

Of the 15 roles we track in Coeur d'Alene, this one ranks #14 by median pay, between data entry specialists ($44,710) and virtual receptionists ($37,780). Project Coordinator is the highest at $86,950.

Measured against the US median, customer support specialists rank #7 of the 15 roles we track in Coeur d'Alene (-2.3%), between administrative assistants (-2.0%) and office managers (-11.5%). The typical role here is at -11.5%, so, measured against the US, customer support specialists cost more in Coeur d'Alene than the area's general pay level would suggest. Customer support specialists hold 20.4% of the jobs in these 15 roles in Coeur d'Alene, 22.5% across Idaho and 16.5% nationally. The job is a bigger part of the local workforce in these roles than it is nationally.

Other areas in Idaho

Across the 8 areas of Idaho with data for this job, the median runs from $36,360 in the Southeast-Central Idaho nonmetro area to $46,640 in Boise City, a gap of $10,280 a year. Of the 3 areas in Idaho with more customer support specialists than Coeur d'Alene, 2 pay less: Idaho Falls, ID ($40,060) and the Southeast-Central Idaho nonmetro area ($36,360).

Coeur d'Alene against other US metro areas

By number of jobs, Coeur d'Alene is #256 of 520 US areas for this job. Both its size and its pay sit in the middle half of US areas. Outside Idaho, Sioux Falls and Atlantic City-Hammonton pay just above Coeur d'Alene and Austin-Round Rock and Kingston just below. All four are within $170 a year of the median in Coeur d'Alene. Of the three markets with about as many customer support specialists, two pay more.

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How these pages are built: methodology and data sources. Last updated 2026-11-12.