Customer Support Specialist salary in the Southeast-Central Idaho nonmetro area
No other area in Idaho pays customer support specialists less than the Southeast-Central Idaho nonmetro area. The median is $36,360 a year1, 15.8% below the Idaho statewide median of $43,200 and 18.8% below the US median of $44,770. Only 49 of 520 US areas pay less for this job. BLS counts about 1,410 people in this job here, 8% of the Idaho total.
BLS occupation 43-4051, area Southeast-Central Idaho nonmetropolitan area. Data from the May 2025 release, checked 2026-10-15.
Pay in the Southeast-Central Idaho nonmetro area against Idaho and the US
| Range | 10th | Median | 90th | |
|---|---|---|---|---|
| Southeast-Central Idaho (Nonmetro) | $25,830 | $36,360 | $58,020 | |
| Idaho | $29,990 | $43,200 | $62,190 | |
| United States | $31,750 | $44,770 | $63,590 |
Pay is more spread out here than nationally: the top tenth earns $58,020 or more, 2.2 times the bottom tenth, against 2.0 times across the US. Two offers for the same title can sit far apart. The middle half of customer support specialists in the Southeast-Central Idaho nonmetro area earns $28,600–$46,230. The mean ($39,780) is 9% over the median, so a group of high earners pulls the average up; price a typical hire from the median. From the 25th to the 75th percentile, the local range is $17,630 wide, wider than in Idaho as a whole ($13,230) and the US ($14,910), so what a customer support specialist earns in the Southeast-Central Idaho nonmetro area depends more on the employer.
What to budget for a customer support specialist here
| Point in the local range | Per year | Per month | Per hour | Employer cost per year |
|---|---|---|---|---|
| 10th percentile | $25,830 | $2,152 | $12.42 | $33,329 |
| 25th percentile | $28,600 | $2,383 | $13.75 | $36,903 |
| Median | $36,360 | $3,030 | $17.48 | $46,916 |
| 75th percentile | $46,230 | $3,852 | $22.23 | $59,652 |
| 90th percentile | $58,020 | $4,835 | $27.89 | $74,865 |
The step from the 25th percentile to the median is $7,760 a year; from the median to the 75th it is $9,870, or about $12,735 once benefits are added. These percentiles describe what people in the job earn locally, not experience levels, so place your offer by the tasks and seniority you need.
For scale, the US median of $44,770 falls between the median and the 75th percentile in the Southeast-Central Idaho nonmetro area, and the Idaho statewide median of $43,200 falls there too.
What a hire really costs in the Southeast-Central Idaho nonmetro area
At the $36,360 median, a local hire costs about $46,916 a year: benefits and payroll taxes other than paid leave are 22.5% of total compensation in US private industry2, about $10,556 here. Recruiting, equipment and office space come on top. Benefit levels vary by employer, so treat this as an estimate.
Our open customer support specialist roles pay $700–$1,000 a month under a direct contract. The one-time fee is $2,5003 with a 180-day replacement; paying through Deel adds $49 a month4. Change any number below to match your plan.
A local hire here costs about 3.5 times as much as a remote hire in year one at the midpoint of our range. From year two, when the fee drops out, it is 4.3 times the remote figure of $10,788. About the candidates: most apply through our assessment platform with a written and a spoken English task; each profile shows the English level (B1–C2); Silkstaff interviews every shortlisted candidate live, in English, before you meet them.
Other roles in the Southeast-Central Idaho nonmetro area
Of the 16 roles we track in the Southeast-Central Idaho nonmetro area, this one ranks #15 by median pay, between medical administrative assistants ($40,430) and virtual receptionists ($36,290). Project Coordinator is the highest at $82,720.
| Role | Median | vs customer support specialist | Jobs |
|---|---|---|---|
| Data Entry Specialist | +20.8% | 50 | |
| Administrative Assistant | +12.5% | 750 | |
| Medical Administrative Assistant | +11.2% | 510 | |
| Customer Support Specialist | this role | 1,410 | |
| Virtual Receptionist | -0.2% | 490 |
Measured against the US median, customer support specialists rank #10 of the 16 roles we track in the Southeast-Central Idaho nonmetro area (-18.8%), between recruiters (-18.0%) and project coordinators (-19.2%). The typical role here is at -16.7%, so this job follows the area's general pay level. Customer support specialists hold 19.1% of the jobs in these 16 roles in the Southeast-Central Idaho nonmetro area, 22.5% across Idaho and 16.4% nationally. The job is a bigger part of the local workforce in these roles than it is nationally.
Other areas in Idaho
Across the 8 areas of Idaho with data for this job, the median runs from $36,360 in the Southeast-Central Idaho nonmetro area to $46,640 in Boise City, a gap of $10,280 a year. All 2 areas in Idaho with more customer support specialists than the Southeast-Central Idaho nonmetro area also pay more, among them Boise City, ID ($46,640) and Idaho Falls, ID ($40,060).
| Area | Median | vs the Southeast-Central Idaho nonmetro area | Jobs |
|---|---|---|---|
| Coeur d'Alene, ID | +20.3% | 1,380 | |
| Lewiston, ID-WA | +11.9% | 570 | |
| Northwestern Idaho (Nonmetro) | +10.8% | 810 | |
| Idaho Falls, ID | +10.2% | 1,710 | |
| Twin Falls, ID | +6.8% | 750 | |
| Pocatello, ID | +4.3% | 1,130 | |
| Southeast-Central Idaho (Nonmetro) | this area | 1,410 |
the Southeast-Central Idaho nonmetro area against other US metro areas
By number of jobs, the Southeast-Central Idaho nonmetro area is #255 of 520 US areas for this job. It is a mid-sized market, and its pay is in the bottom quarter of US areas. Outside Idaho, Wichita Falls and Shreveport-Bossier City pay just above the Southeast-Central Idaho nonmetro area and Athens-Clarke County and Greenville just below. All four are within $80 a year of the median in the Southeast-Central Idaho nonmetro area. Of the three markets with about as many customer support specialists, all three pay more.
| Metro area | Median | vs the Southeast-Central Idaho nonmetro area | Jobs | Close in |
|---|---|---|---|---|
| Olympia-Lacey, WA | +36.5% | 1,430 | jobs | |
| Macon-Bibb County, GA | +5.4% | 1,430 | jobs | |
| Logan, UT-ID | +2.7% | 1,460 | jobs | |
| Shreveport-Bossier City, LA | +0.2% | 2,760 | pay | |
| Wichita Falls, TX | +0.0% | 910 | pay | |
| Southeast-Central Idaho (Nonmetro) | this area | 1,410 | ||
| Athens-Clarke County, GA | -0.1% | 1,180 | pay | |
| Greenville, NC | -0.1% | 1,160 | pay |
Questions
How much does it cost to hire a customer support specialist in Southeast-Central Idaho (Nonmetro)?
About $46,916 a year at the median, or $3,910 a month: $36,360 in pay plus about $10,556 in benefits and payroll taxes. Recruiting, equipment and office space are extra.
What do customer support specialists earn in the Southeast-Central Idaho nonmetro area?
Pay here is lower than in three quarters of US areas. The median was $36,360 a year in the May 2025 BLS survey. The 10th percentile was $25,830, the 90th $58,020, and the middle half earned $28,600 to $46,230.
Is the Southeast-Central Idaho nonmetro area the cheapest area in Idaho for customer support specialists?
Yes. Its median of $36,360 is the lowest of 8 areas in Idaho. Pocatello is next at $37,940.
How many customer support specialists work in the Southeast-Central Idaho nonmetro area?
BLS counts about 1,410 in the May 2025 survey. That is 8% of the Idaho total of 18,770. Only Boise City and Idaho Falls have more in Idaho.
Does a customer support specialist cost more than a virtual receptionist in the Southeast-Central Idaho nonmetro area?
Yes: $70 a year more at the median. The medians are $36,360 and $36,290.
What does a remote customer support specialist cost compared with the Southeast-Central Idaho nonmetro area?
Our open roles pay $700–$1,000 a month. At the midpoint, with the one-time fee and Deel, year one comes to $13,288, against about $46,916 for a local hire at the median.
Sources
4 sources, with links
- BLS OEWS May 2025, 43-4051: bls.gov
- BLS Employer Costs for Employee Compensation, private industry, June 2026: bls.gov
- Stafka pricing: stafka.com
- Deel pricing, contractor management: deel.com
How these pages are built: methodology and data sources. Last updated 2026-11-12.