Customer Support Specialist salary in Kahului-Wailuku, HI
Customer support specialists earn more in Kahului-Wailuku than anywhere else in Hawaii. Expect a median of $49,750 a year1, 9.0% above the Hawaii statewide median of $45,650 and 11.1% above the US median of $44,770. Nationally that is #14 of 520 areas, in the top tenth. BLS counts about 690 people in this job here, 9% of the Hawaii total.
BLS occupation 43-4051, area Kahului-Wailuku, HI. Data from the May 2025 release, checked 2026-10-15.
Pay in Kahului-Wailuku against Hawaii and the US
| Range | 10th | Median | 90th | |
|---|---|---|---|---|
| Kahului-Wailuku, HI | $37,120 | $49,750 | $73,830 | |
| Hawaii | $33,860 | $45,650 | $64,130 | |
| United States | $31,750 | $44,770 | $63,590 |
The middle half of customer support specialists in Kahului-Wailuku earns $42,670–$60,320. The top tenth earns $73,830 or more, 2.0 times the bottom tenth, close to the US pattern of 2.0 times. The mean ($53,800) is 8% over the median, so a group of high earners pulls the average up; price a typical hire from the median. From the 25th to the 75th percentile, the local range is $17,650 wide, wider than in Hawaii as a whole ($13,500) and the US ($14,910), so what a customer support specialist earns in Kahului-Wailuku depends more on the employer.
What to budget for a customer support specialist here
| Point in the local range | Per year | Per month | Per hour | Employer cost per year |
|---|---|---|---|---|
| 10th percentile | $37,120 | $3,093 | $17.85 | $47,897 |
| 25th percentile | $42,670 | $3,556 | $20.51 | $55,058 |
| Median | $49,750 | $4,146 | $23.92 | $64,194 |
| 75th percentile | $60,320 | $5,027 | $29.00 | $77,832 |
| 90th percentile | $73,830 | $6,152 | $35.50 | $95,265 |
The step from the 25th percentile to the median is $7,080 a year; from the median to the 75th it is $10,570, or about $13,639 once benefits are added. These percentiles describe what people in the job earn locally, not experience levels, so place your offer by the tasks and seniority you need.
For scale, the US median of $44,770 falls between the 25th percentile and the median in Kahului-Wailuku, and the Hawaii statewide median of $45,650 falls there too.
What a hire really costs in Kahului-Wailuku
At the $49,750 median, a local hire costs about $64,194 a year: benefits and payroll taxes other than paid leave are 22.5% of total compensation in US private industry2, about $14,444 here. Recruiting, equipment and office space come on top. Benefit levels vary by employer, so treat this as an estimate.
Our open customer support specialist roles pay $700–$1,000 a month under a direct contract. The one-time fee is $2,5003 with a 180-day replacement; paying through Deel adds $49 a month4. Change any number below to match your plan.
A local hire here costs about 4.8 times as much as a remote hire in year one at the midpoint of our range. From year two, when the fee drops out, it is 6.0 times the remote figure of $10,788. About the candidates: most apply through our assessment platform with a written and a spoken English task; each profile shows the English level (B1–C2); Silkstaff interviews every shortlisted candidate live, in English, before you meet them.
Other roles in Kahului-Wailuku
Of the 15 roles we track in Kahului-Wailuku, this one ranks #13 by median pay, between HR assistants ($51,530) and virtual receptionists ($43,710). Executive Assistant is the highest at $84,330.
| Role | Median | vs customer support specialist | Jobs |
|---|---|---|---|
| Medical Administrative Assistant | +5.7% | 290 | |
| HR Assistant | +3.6% | 40 | |
| Customer Support Specialist | this role | 690 | |
| Virtual Receptionist | -12.1% | 470 | |
| Marketing Specialist | -15.1% | 280 |
Measured against the US median, customer support specialists rank #5 of the 15 roles we track in Kahului-Wailuku (+11.1%), between medical administrative assistants (+14.5%) and executive assistants (+10.1%). The typical role here is at +7.3%, so, measured against the US, customer support specialists cost more in Kahului-Wailuku than the area's general pay level would suggest. Customer support specialists hold 11.3% of the jobs in these 15 roles in Kahului-Wailuku, 14.9% across Hawaii and 16.6% nationally. The job is a smaller part of the local workforce in these roles than it is nationally.
Other areas in Hawaii
Across the 3 areas of Hawaii with data for this job, the median runs from $44,630 in Honolulu to $49,750 in Kahului-Wailuku, a gap of $5,120 a year. All 2 areas in Hawaii with more customer support specialists than Kahului-Wailuku pay less, among them Honolulu, HI ($44,630) and the Hawaii-Kauai nonmetro area ($48,120).
| Area | Median | vs Kahului-Wailuku | Jobs |
|---|---|---|---|
| Kahului-Wailuku, HI | this area | 690 | |
| Hawaii-Kauai (Nonmetro) | -3.3% | 1,010 | |
| Honolulu, HI | -10.3% | 6,260 |
Kahului-Wailuku against other US metro areas
By number of jobs, Kahului-Wailuku is #410 of 520 US areas for this job. The market is small, but its pay is in the top quarter of US areas. Outside Hawaii, Boston-Cambridge and Sacramento-Roseville pay just above Kahului-Wailuku and Manchester-Nashua and Olympia-Lacey just below. All four are within $190 a year of the median in Kahului-Wailuku. Of the three markets with about as many customer support specialists, none pays as much.
| Metro area | Median | vs Kahului-Wailuku | Jobs | Close in |
|---|---|---|---|---|
| Sacramento-Roseville, CA | +0.4% | 11,510 | pay | |
| Boston-Cambridge, MA-NH | +0.3% | 37,780 | pay | |
| Kahului-Wailuku, HI | this area | 690 | ||
| Manchester-Nashua, NH | -0.2% | 4,680 | pay | |
| Olympia-Lacey, WA | -0.2% | 1,430 | pay | |
| Medford, OR | -8.3% | 690 | jobs | |
| Ames, IA | -13.9% | 690 | jobs | |
| Chambersburg, PA | -20.3% | 690 | jobs |
Questions
How much does it cost to hire a customer support specialist in Kahului-Wailuku, HI?
About $64,194 a year at the median, or $5,349 a month: $49,750 in pay plus about $14,444 in benefits and payroll taxes. Recruiting, equipment and office space are extra.
What is the pay range for customer support specialists in Kahului-Wailuku?
Pay here is higher than in three quarters of US areas. The median was $49,750 a year in the May 2025 BLS survey. The 10th percentile was $37,120, the 90th $73,830, and the middle half earned $42,670 to $60,320.
Is Kahului-Wailuku the most expensive area in Hawaii for customer support specialists?
Yes. Its median of $49,750 is the highest of 3 areas in Hawaii. The Hawaii-Kauai nonmetro area comes next at $48,120.
How many customer support specialists work in Kahului-Wailuku?
BLS counts about 690 in the May 2025 survey. That is 9% of the Hawaii total of 8,010. Only Honolulu and the Hawaii-Kauai nonmetro area have more in Hawaii.
Does a customer support specialist cost more than a virtual receptionist in Kahului-Wailuku?
Yes: $6,040 a year more at the median. The medians are $49,750 and $43,710.
What does a remote customer support specialist cost compared with Kahului-Wailuku?
Our open roles pay $700–$1,000 a month. At the midpoint, with the one-time fee and Deel, year one comes to $13,288, against about $64,194 for a local hire at the median.
Sources
4 sources, with links
- BLS OEWS May 2025, 43-4051: bls.gov
- BLS Employer Costs for Employee Compensation, private industry, June 2026: bls.gov
- Stafka pricing: stafka.com
- Deel pricing, contractor management: deel.com
How these pages are built: methodology and data sources. Last updated 2026-11-12.