Customer Support Specialist salary in Sacramento-Roseville, CA
For this job Sacramento-Roseville sits right at the California figure, with a median of $49,940 a year1. That is about level with the California statewide median of $49,560, and 11.5% above the US median of $44,770. Only 11 of 520 US areas pay more for this job. About 11,510 customer support specialists work here, 7% of the California total.
BLS occupation 43-4051, area Sacramento-Roseville-Folsom, CA. Data from the May 2025 release, checked 2026-10-15.
Pay in Sacramento-Roseville against California and the US
| Range | 10th | Median | 90th | |
|---|---|---|---|---|
| Sacramento-Roseville, CA | $37,710 | $49,940 | $75,470 | |
| California | $38,110 | $49,560 | $75,700 | |
| United States | $31,750 | $44,770 | $63,590 |
Customer support specialists at the 90th percentile earn $75,470, 2.0 times the 10th percentile; the US ratio is 2.0. The middle half of customer support specialists in Sacramento-Roseville earns $44,420–$62,880. The mean ($54,330) is 9% over the median, so a group of high earners pulls the average up; price a typical hire from the median. From the 25th to the 75th percentile, the local range is $18,460 wide, wider than in California as a whole ($17,310) and the US ($14,910), so what a customer support specialist earns in Sacramento-Roseville depends more on the employer.
What to budget for a customer support specialist here
| Point in the local range | Per year | Per month | Per hour | Employer cost per year |
|---|---|---|---|---|
| 10th percentile | $37,710 | $3,142 | $18.13 | $48,658 |
| 25th percentile | $44,420 | $3,702 | $21.36 | $57,316 |
| Median | $49,940 | $4,162 | $24.01 | $64,439 |
| 75th percentile | $62,880 | $5,240 | $30.23 | $81,135 |
| 90th percentile | $75,470 | $6,289 | $36.28 | $97,381 |
Pay climbs faster above the median than below it here: the 75th percentile is $12,940 over the median, the 25th only $5,520 under it. An offer at the 75th percentile adds about $16,697 a year in employer cost. These percentiles describe what people in the job earn locally, not experience levels, so place your offer by the tasks and seniority you need.
For scale, the US median of $44,770 falls between the 25th percentile and the median in Sacramento-Roseville, and the California statewide median of $49,560 falls there too.
What a hire really costs in Sacramento-Roseville
Pay is only part of it. Benefits and payroll taxes other than paid leave are 22.5% of total compensation in US private industry2, which adds about $14,499 to the $49,940 median and brings it to $64,439 a year. Recruiting, equipment and office space come on top. Benefit levels vary by employer, so treat this as an estimate.
Our open customer support specialist roles pay $700–$1,000 a month under a direct contract. The one-time fee is $2,5003 with a 180-day replacement; paying through Deel adds $49 a month4. Change any number below to match your plan.
A local hire here costs about 4.8 times as much as a remote hire in year one at the midpoint of our range. From year two, when the fee drops out, it is 6.0 times the remote figure of $10,788. About the candidates: most apply through our assessment platform with a written and a spoken English task; each profile shows the English level (B1–C2); Silkstaff interviews every shortlisted candidate live, in English, before you meet them.
Other roles in Sacramento-Roseville
Of the 17 roles we track in Sacramento-Roseville, this one ranks #14 by median pay, between administrative assistants ($55,020) and e-commerce order specialists ($47,480). Project Coordinator is the highest at $124,350.
| Role | Median | vs customer support specialist | Jobs |
|---|---|---|---|
| Bookkeeper | +13.8% | 8,680 | |
| Administrative Assistant | +10.2% | 8,450 | |
| Customer Support Specialist | this role | 11,510 | |
| E-commerce Order Specialist | -4.9% | 390 | |
| Data Entry Specialist | -5.9% | 970 |
Measured against the US median, customer support specialists rank #11 of the 17 roles we track in Sacramento-Roseville (+11.5%), between bookkeepers (+12.2%) and office managers (+11.3%). The typical role here is at +13.0%, so this job follows the area's general pay level. Customer support specialists hold 11.9% of the jobs in these 17 roles in Sacramento-Roseville, 10.6% across California and 16.4% nationally. The job is a smaller part of the local workforce in these roles than it is nationally.
Other areas in California
Across the 28 areas of California with data for this job, the median runs from $45,480 in Visalia to $60,480 in San Jose-Sunnyvale, a gap of $15,000 a year. Of the 4 areas in California with more customer support specialists than Sacramento-Roseville, 3 pay less: Los Angeles-Long Beach, CA ($48,840), Riverside-San Bernardino, CA ($47,150) and San Diego-Chula Vista, CA ($48,730).
| Area | Median | vs Sacramento-Roseville | Jobs |
|---|---|---|---|
| Vallejo, CA | +2.5% | 1,130 | |
| North Valley-Northern Mountains Region of California (Nonmetro) | +1.7% | 720 | |
| Stockton-Lodi, CA | +0.1% | 2,650 | |
| Sacramento-Roseville, CA | this area | 11,510 | |
| Oxnard-Thousand Oaks, CA | -1.5% | 2,860 | |
| Yuba City, CA | -1.5% | 480 | |
| Santa Maria-Santa Barbara, CA | -1.7% | 1,350 |
Sacramento-Roseville against other US metro areas
By number of jobs, Sacramento-Roseville is #42 of 520 US areas for this job. It is one of the larger markets for this job and one of the better-paying ones. Outside California, Bridgeport-Stamford and Burlington-South Burlington pay just above Sacramento-Roseville and Boston-Cambridge and Kahului-Wailuku just below. All four are within $220 a year of the median in Sacramento-Roseville. Of the three markets with about as many customer support specialists, none pays as much.
| Metro area | Median | vs Sacramento-Roseville | Jobs | Close in |
|---|---|---|---|---|
| Burlington-South Burlington, VT | +0.4% | 1,250 | pay | |
| Bridgeport-Stamford, CT | +0.1% | 5,660 | pay | |
| Sacramento-Roseville, CA | this area | 11,510 | ||
| Boston-Cambridge, MA-NH | -0.0% | 37,780 | pay | |
| Kahului-Wailuku, HI | -0.4% | 690 | pay | |
| Des Moines-West Des Moines, IA | -2.1% | 12,070 | jobs | |
| Richmond, VA | -14.6% | 10,960 | jobs | |
| Virginia Beach-Chesapeake, VA-NC | -23.6% | 10,960 | jobs |
Questions
How much does it cost to hire a customer support specialist in Sacramento-Roseville, CA?
About $64,439 a year at the median, or $5,370 a month: $49,940 in pay plus about $14,499 in benefits and payroll taxes. Recruiting, equipment and office space are extra.
What do customer support specialists earn in Sacramento-Roseville?
Pay here is higher than in three quarters of US areas. The median was $49,940 a year in the May 2025 BLS survey. The 10th percentile was $37,710, the 90th $75,470, and the middle half earned $44,420 to $62,880.
Is Sacramento-Roseville cheaper than the rest of California for customer support specialists?
About the same: a median of $49,940 against $49,560 statewide. The next area up in California is Stockton-Lodi at $49,990, the next down Oxnard-Thousand Oaks at $49,190.
How many customer support specialists work in Sacramento-Roseville?
BLS counts about 11,510 in the May 2025 survey. That is 7% of the California total of 176,850. 4 areas in California have more; the closest in size is San Diego-Chula Vista, with about 14,030.
Does a customer support specialist cost more than an e-commerce order specialist in Sacramento-Roseville?
Yes: $2,460 a year more at the median. The medians are $49,940 and $47,480.
What does a remote customer support specialist cost compared with Sacramento-Roseville?
Our open roles pay $700–$1,000 a month. At the midpoint, with the one-time fee and Deel, year one comes to $13,288, against about $64,439 for a local hire at the median.
Sources
4 sources, with links
- BLS OEWS May 2025, 43-4051: bls.gov
- BLS Employer Costs for Employee Compensation, private industry, June 2026: bls.gov
- Stafka pricing: stafka.com
- Deel pricing, contractor management: deel.com
How these pages are built: methodology and data sources. Last updated 2026-11-12.