Customer Support Specialist salary in Burlington-South Burlington, VT
Burlington-South Burlington is the most expensive place in Vermont to hire a customer support specialist. The median is $50,160 a year1, 5.6% above the Vermont statewide median of $47,500 and 12.0% above the US median of $44,770. Nationally that is #9 of 520 areas, in the top tenth. It is the largest market for the job in Vermont: about 1,250 people, 44% of the Vermont total.
BLS occupation 43-4051, area Burlington-South Burlington, VT. Data from the May 2025 release, checked 2026-10-15.
Pay in Burlington-South Burlington against Vermont and the US
| Range | 10th | Median | 90th | |
|---|---|---|---|---|
| Burlington-South Burlington, VT | $35,550 | $50,160 | $68,350 | |
| Vermont | $35,140 | $47,500 | $66,530 | |
| United States | $31,750 | $44,770 | $63,590 |
The middle half of customer support specialists in Burlington-South Burlington earns $41,250–$60,700. The top tenth earns $68,350 or more, 1.9 times the bottom tenth, close to the US pattern of 2.0 times. From the 25th to the 75th percentile, the local range is $19,450 wide, wider than in Vermont as a whole ($17,710) and the US ($14,910), so what a customer support specialist earns in Burlington-South Burlington depends more on the employer.
What to budget for a customer support specialist here
| Point in the local range | Per year | Per month | Per hour | Employer cost per year |
|---|---|---|---|---|
| 10th percentile | $35,550 | $2,962 | $17.09 | $45,871 |
| 25th percentile | $41,250 | $3,438 | $19.83 | $53,226 |
| Median | $50,160 | $4,180 | $24.12 | $64,723 |
| 75th percentile | $60,700 | $5,058 | $29.18 | $78,323 |
| 90th percentile | $68,350 | $5,696 | $32.86 | $88,194 |
An offer at the 75th percentile instead of the median adds $10,540 a year in pay and about $13,600 in employer cost. Going down to the 25th percentile saves $8,910 in pay. These percentiles describe what people in the job earn locally, not experience levels, so place your offer by the tasks and seniority you need.
For scale, the US median of $44,770 falls between the 25th percentile and the median in Burlington-South Burlington, and the Vermont statewide median of $47,500 falls there too.
What a hire really costs in Burlington-South Burlington
At the $50,160 median, a local hire costs about $64,723 a year: benefits and payroll taxes other than paid leave are 22.5% of total compensation in US private industry2, about $14,563 here. Recruiting, equipment and office space come on top. Benefit levels vary by employer, so treat this as an estimate.
Our open customer support specialist roles pay $700–$1,000 a month under a direct contract. The one-time fee is $2,5003 with a 180-day replacement; paying through Deel adds $49 a month4. Change any number below to match your plan.
A local hire here costs about 4.9 times as much as a remote hire in year one at the midpoint of our range. From year two, when the fee drops out, it is 6.0 times the remote figure of $10,788. About the candidates: most apply through our assessment platform with a written and a spoken English task; each profile shows the English level (B1–C2); Silkstaff interviews every shortlisted candidate live, in English, before you meet them.
Other roles in Burlington-South Burlington
Of the 16 roles we track in Burlington-South Burlington, this one ranks #13 by median pay, between administrative assistants ($50,210) and medical administrative assistants ($49,900). Project Coordinator is the highest at $85,410.
| Role | Median | vs customer support specialist | Jobs |
|---|---|---|---|
| E-commerce Order Specialist | +2.7% | n/a | |
| Administrative Assistant | +0.1% | 1,200 | |
| Customer Support Specialist | this role | 1,250 | |
| Medical Administrative Assistant | -0.5% | 1,080 | |
| Data Entry Specialist | -13.5% | 180 |
Measured against the US median, customer support specialists rank #3 of the 16 roles we track in Burlington-South Burlington (+12.0%), between paralegals (+13.1%) and bookkeepers (+11.9%). The typical role here is at +5.3%, so, measured against the US, customer support specialists cost more in Burlington-South Burlington than the area's general pay level would suggest. Customer support specialists hold 13.3% of the jobs in the 15 of these roles with a job count in Burlington-South Burlington, 12.3% across Vermont and 16.6% nationally. The job is a smaller part of the local workforce in these roles than it is nationally.
Other areas in Vermont
Across the 3 areas of Vermont with data for this job, the median runs from $45,560 in the Southern Vermont nonmetro area to $50,160 in Burlington-South Burlington, a gap of $4,600 a year. No other area in Vermont has as many customer support specialists, and both others pay less.
| Area | Median | vs Burlington-South Burlington | Jobs |
|---|---|---|---|
| Burlington-South Burlington, VT | this area | 1,250 | |
| Northern Vermont (Nonmetro) | -3.7% | 730 | |
| Southern Vermont (Nonmetro) | -9.2% | 770 |
Burlington-South Burlington against other US metro areas
By number of jobs, Burlington-South Burlington is #277 of 520 US areas for this job. It is a mid-sized market, and its pay is in the top quarter of US areas. Outside Vermont, Vallejo and Santa Rosa-Petaluma pay just above Burlington-South Burlington and Stockton-Lodi and Bridgeport-Stamford just below. Of the three markets with about as many customer support specialists, none pays as much.
| Metro area | Median | vs Burlington-South Burlington | Jobs | Close in |
|---|---|---|---|---|
| Santa Rosa-Petaluma, CA | +3.3% | 1,750 | pay | |
| Vallejo, CA | +2.1% | 1,130 | pay | |
| Burlington-South Burlington, VT | this area | 1,250 | ||
| Stockton-Lodi, CA | -0.3% | 2,650 | pay | |
| Bridgeport-Stamford, CT | -0.4% | 5,660 | pay | |
| Rochester, MN | -6.2% | 1,250 | jobs | |
| Greeley, CO | -9.7% | 1,260 | jobs | |
| Norwich-New London, CT | -10.2% | 1,240 | jobs |
Questions
How much does it cost to hire a customer support specialist in Burlington-South Burlington, VT?
About $64,723 a year at the median, or $5,394 a month: $50,160 in pay plus about $14,563 in benefits and payroll taxes. Recruiting, equipment and office space are extra.
What is the pay range for customer support specialists in Burlington-South Burlington?
Pay here is higher than in three quarters of US areas. The median was $50,160 a year in the May 2025 BLS survey. The 10th percentile was $35,550, the 90th $68,350, and the middle half earned $41,250 to $60,700.
Is Burlington-South Burlington the most expensive area in Vermont for customer support specialists?
Yes. Its median of $50,160 is the highest of 3 areas in Vermont. The Northern Vermont nonmetro area comes next at $48,320.
How many customer support specialists work in Burlington-South Burlington?
BLS counts about 1,250 in the May 2025 survey. That is 44% of the Vermont total of 2,870. No other area in Vermont has as many.
Does a customer support specialist cost more than a medical administrative assistant in Burlington-South Burlington?
Yes: $260 a year more at the median. The medians are $50,160 and $49,900.
What does a remote customer support specialist cost compared with Burlington-South Burlington?
Our open roles pay $700–$1,000 a month. At the midpoint, with the one-time fee and Deel, year one comes to $13,288, against about $64,723 for a local hire at the median.
Sources
4 sources, with links
- BLS OEWS May 2025, 43-4051: bls.gov
- BLS Employer Costs for Employee Compensation, private industry, June 2026: bls.gov
- Stafka pricing: stafka.com
- Deel pricing, contractor management: deel.com
How these pages are built: methodology and data sources. Last updated 2026-11-12.