Customer Support Specialist salary in Oshkosh-Neenah, WI

Pay in Oshkosh-Neenah against Wisconsin and the US

The middle half of customer support specialists in Oshkosh-Neenah earns $38,060–$50,380. Pay is tightly grouped: the top tenth starts at $62,100, only 1.8 times the bottom tenth, against 2.0 times across the US, so the going rate is easier to read. From the 25th to the 75th percentile, the local range is only $12,320 wide, against $17,820 across Wisconsin and $14,910 nationally: employers in Oshkosh-Neenah pay within a narrower band.

What to budget for a customer support specialist here

The step from the 25th percentile to the median is $5,180 a year; from the median to the 75th it is $7,140, or about $9,213 once benefits are added. These percentiles describe what people in the job earn locally, not experience levels, so place your offer by the tasks and seniority you need.

For scale, the US median of $44,770 falls between the median and the 75th percentile in Oshkosh-Neenah, and the Wisconsin statewide median of $46,970 falls there too.

What a hire really costs in Oshkosh-Neenah

At the $43,240 median, a local hire costs about $55,794 a year: benefits and payroll taxes other than paid leave are 22.5% of total compensation in US private industry², about $12,554 here. Recruiting, equipment and office space come on top. Benefit levels vary by employer, so treat this as an estimate.

Our open customer support specialist roles pay $700–$1,000 a month under a direct contract. The one-time fee is $2,500³ with a 180-day replacement; paying through Deel adds $49 a month⁴. Change any number below to match your plan.

A local hire here costs about 4.2 times as much as a remote hire in year one at the midpoint of our range. From year two, when the fee drops out, it is 5.2 times the remote figure of $10,788. About the candidates: most apply through our assessment platform with a written and a spoken English task; each profile shows the English level (B1–C2); Silkstaff interviews every shortlisted candidate live, in English, before you meet them.

Other roles in Oshkosh-Neenah

Of the 16 roles we track in Oshkosh-Neenah, this one ranks #15 by median pay, between data entry specialists ($45,630) and virtual receptionists ($41,700). Project Coordinator is the highest at $94,030.

Measured against the US median, customer support specialists rank #9 of the 16 roles we track in Oshkosh-Neenah (-3.4%), between bookkeepers (-2.7%) and office managers (-5.0%). The typical role here is at -3.1%, so this job follows the area's general pay level. Customer support specialists hold 22.0% of the jobs in these 16 roles in Oshkosh-Neenah, 18.2% across Wisconsin and 16.4% nationally. The job is a bigger part of the local workforce in these roles than it is nationally.

Other areas in Wisconsin

Across the 17 areas of Wisconsin with data for this job, the median runs from $43,240 in Oshkosh-Neenah to $48,360 in Kenosha, a gap of $5,120 a year. All 6 areas in Wisconsin with more customer support specialists than Oshkosh-Neenah also pay more, among them Milwaukee-Waukesha, WI ($47,840) and Madison, WI ($47,500).

Oshkosh-Neenah against other US metro areas

By number of jobs, Oshkosh-Neenah is #182 of 520 US areas for this job. Both its size and its pay sit in the middle half of US areas. Outside Wisconsin, Rockford and Pensacola-Ferry Pass pay just above Oshkosh-Neenah and Topeka and Gettysburg just below. All four are within $130 a year of the median in Oshkosh-Neenah. Of the three markets with about as many customer support specialists, one pays more.

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How these pages are built: methodology and data sources. Last updated 2026-11-12.