Customer Support Specialist salary in the Southeast Alabama nonmetro area
The Southeast Alabama nonmetro area is a lower-cost market for customer support specialists: the median of $37,330 a year1 is 2.8% below the Alabama statewide median of $38,400, and 16.6% below the US median of $44,770. That is in the bottom quarter of US areas (#422 of 520). BLS counts about 910 people in this job here, 3% of the Alabama total.
BLS occupation 43-4051, area Southeast Alabama nonmetropolitan area. Data from the May 2025 release, checked 2026-10-15.
Pay in the Southeast Alabama nonmetro area against Alabama and the US
| Range | 10th | Median | 90th | |
|---|---|---|---|---|
| Southeast Alabama (Nonmetro) | $28,340 | $37,330 | $55,390 | |
| Alabama | $29,920 | $38,400 | $55,670 | |
| United States | $31,750 | $44,770 | $63,590 |
The middle half of customer support specialists in the Southeast Alabama nonmetro area earns $29,830–$44,930. The top tenth earns $55,390 or more, 2.0 times the bottom tenth, close to the US pattern of 2.0 times. From the 25th to the 75th percentile, the local range is $15,100 wide, wider than in Alabama as a whole ($12,130) and the US ($14,910), so what a customer support specialist earns in the Southeast Alabama nonmetro area depends more on the employer.
What to budget for a customer support specialist here
| Point in the local range | Per year | Per month | Per hour | Employer cost per year |
|---|---|---|---|---|
| 10th percentile | $28,340 | $2,362 | $13.62 | $36,568 |
| 25th percentile | $29,830 | $2,486 | $14.34 | $38,490 |
| Median | $37,330 | $3,111 | $17.95 | $48,168 |
| 75th percentile | $44,930 | $3,744 | $21.60 | $57,974 |
| 90th percentile | $55,390 | $4,616 | $26.63 | $71,471 |
The step from the 25th percentile to the median is $7,500 a year; from the median to the 75th it is $7,600, or about $9,806 once benefits are added. These percentiles describe what people in the job earn locally, not experience levels, so place your offer by the tasks and seniority you need.
For scale, the US median of $44,770 falls between the median and the 75th percentile in the Southeast Alabama nonmetro area, and the Alabama statewide median of $38,400 falls there too.
What a hire really costs in the Southeast Alabama nonmetro area
Pay is only part of it. Benefits and payroll taxes other than paid leave are 22.5% of total compensation in US private industry2, which adds about $10,838 to the $37,330 median and brings it to $48,168 a year. Recruiting, equipment and office space come on top. Benefit levels vary by employer, so treat this as an estimate.
Our open customer support specialist roles pay $700–$1,000 a month under a direct contract. The one-time fee is $2,5003 with a 180-day replacement; paying through Deel adds $49 a month4. Change any number below to match your plan.
A local hire here costs about 3.6 times as much as a remote hire in year one at the midpoint of our range. From year two, when the fee drops out, it is 4.5 times the remote figure of $10,788. About the candidates: most apply through our assessment platform with a written and a spoken English task; each profile shows the English level (B1–C2); Silkstaff interviews every shortlisted candidate live, in English, before you meet them.
Other roles in the Southeast Alabama nonmetro area
Of the 15 roles we track in the Southeast Alabama nonmetro area, this one ranks #12 by median pay, between administrative assistants ($37,480) and paralegals ($35,790). Project Coordinator is the highest at $90,300.
| Role | Median | vs customer support specialist | Jobs |
|---|---|---|---|
| Bookkeeper | +8.9% | 740 | |
| Administrative Assistant | +0.4% | 1,740 | |
| Customer Support Specialist | this role | 910 | |
| Paralegal | -4.1% | 150 | |
| Medical Administrative Assistant | -5.8% | 480 |
Measured against the US median, customer support specialists rank #5 of the 15 roles we track in the Southeast Alabama nonmetro area (-16.6%), between recruiters (-16.1%) and sales development representatives (-17.4%). The typical role here is at -21.0%, so, measured against the US, customer support specialists cost more in the Southeast Alabama nonmetro area than the area's general pay level would suggest. Customer support specialists hold 13.2% of the jobs in these 15 roles in the Southeast Alabama nonmetro area, 15.4% across Alabama and 16.6% nationally. The job is a smaller part of the local workforce in these roles than it is nationally.
Other areas in Alabama
Across the 16 areas of Alabama with data for this job, the median runs from $35,450 in Gadsden to $41,070 in Decatur, a gap of $5,620 a year. Of the 7 areas in Alabama with more customer support specialists than the Southeast Alabama nonmetro area, 2 pay less: Montgomery, AL ($36,960) and Auburn-Opelika, AL ($35,810).
| Area | Median | vs the Southeast Alabama nonmetro area | Jobs |
|---|---|---|---|
| Daphne-Fairhope, AL | +1.3% | 1,110 | |
| Mobile, AL | +1.0% | 2,420 | |
| Florence-Muscle Shoals, AL | +0.5% | 650 | |
| Southeast Alabama (Nonmetro) | this area | 910 | |
| Southwest Alabama (Nonmetro) | -0.1% | 640 | |
| Montgomery, AL | -1.0% | 2,500 | |
| Anniston-Oxford, AL | -3.1% | 430 |
the Southeast Alabama nonmetro area against other US metro areas
By number of jobs, the Southeast Alabama nonmetro area is #347 of 520 US areas for this job. It is a mid-sized market, and its pay is in the bottom quarter of US areas. Outside Alabama, Logan and Columbus pay just above the Southeast Alabama nonmetro area and Tallahassee and Florence just below. All four are within $60 a year of the median in the Southeast Alabama nonmetro area. Of the three markets with about as many customer support specialists, two pay more.
| Metro area | Median | vs the Southeast Alabama nonmetro area | Jobs | Close in |
|---|---|---|---|---|
| Owensboro, KY | +21.2% | 920 | jobs | |
| Lafayette-West Lafayette, IN | +10.1% | 900 | jobs | |
| Columbus, GA-AL | +0.0% | 2,150 | pay | |
| Logan, UT-ID | +0.0% | 1,460 | pay | |
| Southeast Alabama (Nonmetro) | this area | 910 | ||
| Tallahassee, FL | -0.1% | 3,080 | pay | |
| Florence, SC | -0.2% | 1,680 | pay | |
| Wichita Falls, TX | -2.6% | 910 | jobs |
Questions
How much does it cost to hire a customer support specialist in Southeast Alabama (Nonmetro)?
About $48,168 a year at the median, or $4,014 a month: $37,330 in pay plus about $10,838 in benefits and payroll taxes. Recruiting, equipment and office space are extra.
What is the pay range for customer support specialists in the Southeast Alabama nonmetro area?
Pay here is lower than in three quarters of US areas. The median was $37,330 a year in the May 2025 BLS survey. The 10th percentile was $28,340, the 90th $55,390, and the middle half earned $29,830 to $44,930.
Is the Southeast Alabama nonmetro area cheaper than the rest of Alabama for customer support specialists?
Yes, it costs less: a median of $37,330 against $38,400 statewide. The next area up in Alabama is Florence-Muscle Shoals at $37,520, the next down the Southwest Alabama nonmetro area at $37,300.
How many customer support specialists work in the Southeast Alabama nonmetro area?
BLS counts about 910 in the May 2025 survey. That is 3% of the Alabama total of 33,290. 7 areas in Alabama have more; the closest in size is Auburn-Opelika, with about 960.
Does a customer support specialist cost more than a paralegal in the Southeast Alabama nonmetro area?
Yes: $1,540 a year more at the median. The medians are $37,330 and $35,790.
What does a remote customer support specialist cost compared with the Southeast Alabama nonmetro area?
Our open roles pay $700–$1,000 a month. At the midpoint, with the one-time fee and Deel, year one comes to $13,288, against about $48,168 for a local hire at the median.
Sources
4 sources, with links
- BLS OEWS May 2025, 43-4051: bls.gov
- BLS Employer Costs for Employee Compensation, private industry, June 2026: bls.gov
- Stafka pricing: stafka.com
- Deel pricing, contractor management: deel.com
How these pages are built: methodology and data sources. Last updated 2026-11-12.