Customer Support Specialist salary in Montgomery, AL
Montgomery is a lower-cost market for customer support specialists: the median of $36,960 a year1 is 3.7% below the Alabama statewide median of $38,400, and 17.4% below the US median of $44,770. That is in the bottom quarter of US areas (#444 of 520). BLS counts about 2,500 people in this job here, 8% of the Alabama total.
BLS occupation 43-4051, area Montgomery, AL. Data from the May 2025 release, checked 2026-10-15.
Pay in Montgomery against Alabama and the US
| Range | 10th | Median | 90th | |
|---|---|---|---|---|
| Montgomery, AL | $29,890 | $36,960 | $52,870 | |
| Alabama | $29,920 | $38,400 | $55,670 | |
| United States | $31,750 | $44,770 | $63,590 |
The middle half of customer support specialists in Montgomery earns $31,610–$45,550. Pay is tightly grouped: the top tenth starts at $52,870, only 1.8 times the bottom tenth, against 2.0 times across the US, so the going rate is easier to read. From the 25th to the 75th percentile, the local range is $13,940 wide, between the figure for Alabama ($12,130) and the US figure ($14,910).
What to budget for a customer support specialist here
| Point in the local range | Per year | Per month | Per hour | Employer cost per year |
|---|---|---|---|---|
| 10th percentile | $29,890 | $2,491 | $14.37 | $38,568 |
| 25th percentile | $31,610 | $2,634 | $15.20 | $40,787 |
| Median | $36,960 | $3,080 | $17.77 | $47,690 |
| 75th percentile | $45,550 | $3,796 | $21.90 | $58,774 |
| 90th percentile | $52,870 | $4,406 | $25.42 | $68,219 |
Pay climbs faster above the median than below it here: the 75th percentile is $8,590 over the median, the 25th only $5,350 under it. An offer at the 75th percentile adds about $11,084 a year in employer cost. These percentiles describe what people in the job earn locally, not experience levels, so place your offer by the tasks and seniority you need.
For scale, the US median of $44,770 falls between the median and the 75th percentile in Montgomery, and the Alabama statewide median of $38,400 falls there too.
What a hire really costs in Montgomery
Pay is only part of it. Benefits and payroll taxes other than paid leave are 22.5% of total compensation in US private industry2, which adds about $10,730 to the $36,960 median and brings it to $47,690 a year. Recruiting, equipment and office space come on top. Benefit levels vary by employer, so treat this as an estimate.
Our open customer support specialist roles pay $700–$1,000 a month under a direct contract. The one-time fee is $2,5003 with a 180-day replacement; paying through Deel adds $49 a month4. Change any number below to match your plan.
A local hire here costs about 3.6 times as much as a remote hire in year one at the midpoint of our range. From year two, when the fee drops out, it is 4.4 times the remote figure of $10,788. About the candidates: most apply through our assessment platform with a written and a spoken English task; each profile shows the English level (B1–C2); Silkstaff interviews every shortlisted candidate live, in English, before you meet them.
Other roles in Montgomery
Of the 16 roles we track in Montgomery, this one ranks #13 by median pay, between administrative assistants ($40,260) and medical administrative assistants ($36,500). Project Coordinator is the highest at $91,080.
| Role | Median | vs customer support specialist | Jobs |
|---|---|---|---|
| Bookkeeper | +18.3% | 1,400 | |
| Administrative Assistant | +8.9% | 4,060 | |
| Customer Support Specialist | this role | 2,500 | |
| Medical Administrative Assistant | -1.2% | 1,110 | |
| Data Entry Specialist | -5.5% | 80 |
Measured against the US median, customer support specialists rank #10 of the 16 roles we track in Montgomery (-17.4%), between recruiters (-15.5%) and virtual receptionists (-19.1%). The typical role here is at -15.5%, so this job follows the area's general pay level. Customer support specialists hold 13.8% of the jobs in these 16 roles in Montgomery, 15.3% across Alabama and 16.4% nationally. The job is a smaller part of the local workforce in these roles than it is nationally.
Other areas in Alabama
Across the 16 areas of Alabama with data for this job, the median runs from $35,450 in Gadsden to $41,070 in Decatur, a gap of $5,620 a year. All 2 areas in Alabama with more customer support specialists than Montgomery also pay more, among them Birmingham, AL ($40,530) and Huntsville, AL ($38,400).
| Area | Median | vs Montgomery | Jobs |
|---|---|---|---|
| Florence-Muscle Shoals, AL | +1.5% | 650 | |
| Southeast Alabama (Nonmetro) | +1.0% | 910 | |
| Southwest Alabama (Nonmetro) | +0.9% | 640 | |
| Montgomery, AL | this area | 2,500 | |
| Anniston-Oxford, AL | -2.1% | 430 | |
| Dothan, AL | -2.1% | 840 | |
| Auburn-Opelika, AL | -3.1% | 960 |
Montgomery against other US metro areas
By number of jobs, Montgomery is #154 of 520 US areas for this job. It is a mid-sized market, and its pay is in the bottom quarter of US areas. Outside Alabama, Corpus Christi and Alexandria pay just above Montgomery and Panama City-Panama City Beach and Abilene just below. All four are within $130 a year of the median in Montgomery. Of the three markets with about as many customer support specialists, all three pay more.
| Metro area | Median | vs Montgomery | Jobs | Close in |
|---|---|---|---|---|
| Appleton, WI | +23.8% | 2,540 | jobs | |
| Lincoln, NE | +12.1% | 2,540 | jobs | |
| College Station-Bryan, TX | +0.6% | 2,500 | jobs | |
| Alexandria, LA | +0.3% | 770 | pay | |
| Corpus Christi, TX | +0.3% | 3,280 | pay | |
| Montgomery, AL | this area | 2,500 | ||
| Panama City-Panama City Beach, FL | -0.2% | 1,180 | pay | |
| Abilene, TX | -0.4% | 2,550 | pay |
Questions
How much does it cost to hire a customer support specialist in Montgomery, AL?
About $47,690 a year at the median, or $3,974 a month: $36,960 in pay plus about $10,730 in benefits and payroll taxes. Recruiting, equipment and office space are extra.
What do customer support specialists earn in Montgomery?
Pay here is lower than in three quarters of US areas. The median was $36,960 a year in the May 2025 BLS survey. The 10th percentile was $29,890, the 90th $52,870, and the middle half earned $31,610 to $45,550.
Is Montgomery cheaper than the rest of Alabama for customer support specialists?
Yes, it costs less: a median of $36,960 against $38,400 statewide. The next area up in Alabama is the Southwest Alabama nonmetro area at $37,300, the next down Anniston-Oxford at $36,190.
How many customer support specialists work in Montgomery?
BLS counts about 2,500 in the May 2025 survey. That is 8% of the Alabama total of 33,290. Only Birmingham and Huntsville have more in Alabama.
Does a customer support specialist cost more than a medical administrative assistant in Montgomery?
Yes: $460 a year more at the median. The medians are $36,960 and $36,500.
What does a remote customer support specialist cost compared with Montgomery?
Our open roles pay $700–$1,000 a month. At the midpoint, with the one-time fee and Deel, year one comes to $13,288, against about $47,690 for a local hire at the median.
Sources
4 sources, with links
- BLS OEWS May 2025, 43-4051: bls.gov
- BLS Employer Costs for Employee Compensation, private industry, June 2026: bls.gov
- Stafka pricing: stafka.com
- Deel pricing, contractor management: deel.com
How these pages are built: methodology and data sources. Last updated 2026-11-12.