Customer Support Specialist salary in Lincoln, NE
Hiring a customer support specialist costs less in Lincoln than in Nebraska or the country as a whole. The median is $41,430 a year1: 5.7% below the Nebraska statewide median of $43,940 and 7.5% below the US median of $44,770. Among US areas it comes in at #246 of 520. About 2,540 customer support specialists work here, 17% of the Nebraska total.
BLS occupation 43-4051, area Lincoln, NE. Data from the May 2025 release, checked 2026-10-15.
Pay in Lincoln against Nebraska and the US
| Range | 10th | Median | 90th | |
|---|---|---|---|---|
| Lincoln, NE | $31,750 | $41,430 | $58,180 | |
| Nebraska | $34,210 | $43,940 | $59,400 | |
| United States | $31,750 | $44,770 | $63,590 |
The middle half of customer support specialists in Lincoln earns $37,080–$46,700. The top tenth earns $58,180 or more, 1.8 times the bottom tenth, close to the US pattern of 2.0 times. From the 25th to the 75th percentile, the local range is only $9,620 wide, against $12,560 across Nebraska and $14,910 nationally: employers in Lincoln pay within a narrower band.
What to budget for a customer support specialist here
| Point in the local range | Per year | Per month | Per hour | Employer cost per year |
|---|---|---|---|---|
| 10th percentile | $31,750 | $2,646 | $15.26 | $40,968 |
| 25th percentile | $37,080 | $3,090 | $17.83 | $47,845 |
| Median | $41,430 | $3,452 | $19.92 | $53,458 |
| 75th percentile | $46,700 | $3,892 | $22.45 | $60,258 |
| 90th percentile | $58,180 | $4,848 | $27.97 | $75,071 |
The step from the 25th percentile to the median is $4,350 a year; from the median to the 75th it is $5,270, or about $6,800 once benefits are added. These percentiles describe what people in the job earn locally, not experience levels, so place your offer by the tasks and seniority you need.
For scale, the US median of $44,770 falls between the median and the 75th percentile in Lincoln, and the Nebraska statewide median of $43,940 falls there too.
What a hire really costs in Lincoln
Pay is only part of it. Benefits and payroll taxes other than paid leave are 22.5% of total compensation in US private industry2, which adds about $12,028 to the $41,430 median and brings it to $53,458 a year. Recruiting, equipment and office space come on top. Benefit levels vary by employer, so treat this as an estimate.
Our open customer support specialist roles pay $700–$1,000 a month under a direct contract. The one-time fee is $2,5003 with a 180-day replacement; paying through Deel adds $49 a month4. Change any number below to match your plan.
A local hire here costs about 4.0 times as much as a remote hire in year one at the midpoint of our range. From year two, when the fee drops out, it is 5.0 times the remote figure of $10,788. About the candidates: most apply through our assessment platform with a written and a spoken English task; each profile shows the English level (B1–C2); Silkstaff interviews every shortlisted candidate live, in English, before you meet them.
Other roles in Lincoln
Of the 17 roles we track in Lincoln, this one ranks #14 by median pay, between medical administrative assistants ($45,830) and data entry specialists ($41,390). Executive Assistant is the highest at $65,410.
| Role | Median | vs customer support specialist | Jobs |
|---|---|---|---|
| HR Assistant | +11.7% | 130 | |
| Medical Administrative Assistant | +10.6% | 930 | |
| Customer Support Specialist | this role | 2,540 | |
| Data Entry Specialist | -0.1% | 330 | |
| E-commerce Order Specialist | -7.7% | 60 |
Measured against the US median, customer support specialists rank #8 of the 17 roles we track in Lincoln (-7.5%), between bookkeepers (-5.4%) and HR assistants (-8.6%). The typical role here is at -8.6%, so this job follows the area's general pay level. Customer support specialists hold 13.7% of the jobs in these 17 roles in Lincoln, 15.4% across Nebraska and 16.4% nationally. The job is a smaller part of the local workforce in these roles than it is nationally.
Other areas in Nebraska
Across the 6 areas of Nebraska with data for this job, the median runs from $40,040 in the South Nebraska nonmetro area to $45,070 in Grand Island, a gap of $5,030 a year. The one area in Nebraska with more customer support specialists, Omaha, NE-IA ($44,260), also pays more.
| Area | Median | vs Lincoln | Jobs |
|---|---|---|---|
| Grand Island, NE | +8.8% | 410 | |
| Omaha, NE-IA | +6.8% | 8,810 | |
| Northeast Nebraska (Nonmetro) | +1.3% | 750 | |
| Lincoln, NE | this area | 2,540 | |
| Northwest Nebraska (Nonmetro) | -3.0% | 320 | |
| South Nebraska (Nonmetro) | -3.4% | 1,270 |
Lincoln against other US metro areas
By number of jobs, Lincoln is #152 of 520 US areas for this job. Both its size and its pay sit in the middle half of US areas. Outside Nebraska, Grand Junction and St. George pay just above Lincoln and Champaign-Urbana and Greensboro-High Point just below. All four are within $190 a year of the median in Lincoln. Of the three markets with about as many customer support specialists, one pays more.
| Metro area | Median | vs Lincoln | Jobs | Close in |
|---|---|---|---|---|
| Appleton, WI | +10.5% | 2,540 | jobs | |
| St. George, UT | +0.4% | 1,890 | pay | |
| Grand Junction, CO | +0.1% | 720 | pay | |
| Lincoln, NE | this area | 2,540 | ||
| Champaign-Urbana, IL | -0.4% | 1,480 | pay | |
| Greensboro-High Point, NC | -0.5% | 7,460 | pay | |
| Beaumont-Port Arthur, TX | -8.3% | 2,560 | jobs | |
| Abilene, TX | -11.1% | 2,550 | jobs |
Questions
How much does it cost to hire a customer support specialist in Lincoln, NE?
About $53,458 a year at the median, or $4,455 a month: $41,430 in pay plus about $12,028 in benefits and payroll taxes. Recruiting, equipment and office space are extra.
What is the pay range for customer support specialists in Lincoln?
The median was $41,430 a year in the May 2025 BLS survey. The 10th percentile was $31,750, the 90th $58,180, and the middle half earned $37,080 to $46,700.
Is Lincoln cheaper than the rest of Nebraska for customer support specialists?
Yes, it costs less: a median of $41,430 against $43,940 statewide. The next area up in Nebraska is the Northeast Nebraska nonmetro area at $41,980, the next down the Northwest Nebraska nonmetro area at $40,200.
How many customer support specialists work in Lincoln?
BLS counts about 2,540 in the May 2025 survey. That is 17% of the Nebraska total of 15,340. Only Omaha has more in Nebraska.
Does a customer support specialist cost more than a data entry specialist in Lincoln?
Yes: $40 a year more at the median. The medians are $41,430 and $41,390.
What does a remote customer support specialist cost compared with Lincoln?
Our open roles pay $700–$1,000 a month. At the midpoint, with the one-time fee and Deel, year one comes to $13,288, against about $53,458 for a local hire at the median.
Sources
4 sources, with links
- BLS OEWS May 2025, 43-4051: bls.gov
- BLS Employer Costs for Employee Compensation, private industry, June 2026: bls.gov
- Stafka pricing: stafka.com
- Deel pricing, contractor management: deel.com
How these pages are built: methodology and data sources. Last updated 2026-11-12.