Customer Support Specialist salary in Greensboro-High Point, NC
Greensboro-High Point pays customer support specialists more than North Carolina as a whole but less than the country. The median is $41,240 a year1: 2.5% above the North Carolina statewide median of $40,240 and 7.9% below the US median of $44,770. Nationally it ranks #248 of 520 areas. About 7,460 customer support specialists work here, 8% of the North Carolina total.
BLS occupation 43-4051, area Greensboro-High Point, NC. Data from the May 2025 release, checked 2026-10-15.
Pay in Greensboro-High Point against North Carolina and the US
| Range | 10th | Median | 90th | |
|---|---|---|---|---|
| Greensboro-High Point, NC | $31,190 | $41,240 | $57,740 | |
| North Carolina | $30,200 | $40,240 | $59,820 | |
| United States | $31,750 | $44,770 | $63,590 |
Customer support specialists at the 90th percentile earn $57,740, 1.9 times the 10th percentile; the US ratio is 2.0. The middle half of customer support specialists in Greensboro-High Point earns $35,040–$50,870. From the 25th to the 75th percentile, the local range is $15,830 wide, wider than in North Carolina as a whole ($13,630) and the US ($14,910), so what a customer support specialist earns in Greensboro-High Point depends more on the employer.
What to budget for a customer support specialist here
| Point in the local range | Per year | Per month | Per hour | Employer cost per year |
|---|---|---|---|---|
| 10th percentile | $31,190 | $2,599 | $15.00 | $40,245 |
| 25th percentile | $35,040 | $2,920 | $16.85 | $45,213 |
| Median | $41,240 | $3,437 | $19.83 | $53,213 |
| 75th percentile | $50,870 | $4,239 | $24.46 | $65,639 |
| 90th percentile | $57,740 | $4,812 | $27.76 | $74,503 |
Pay climbs faster above the median than below it here: the 75th percentile is $9,630 over the median, the 25th only $6,200 under it. An offer at the 75th percentile adds about $12,426 a year in employer cost. These percentiles describe what people in the job earn locally, not experience levels, so place your offer by the tasks and seniority you need.
For scale, the US median of $44,770 falls between the median and the 75th percentile in Greensboro-High Point, and the North Carolina statewide median of $40,240 falls between the 25th percentile and the median.
What a hire really costs in Greensboro-High Point
Pay is only part of it. Benefits and payroll taxes other than paid leave are 22.5% of total compensation in US private industry2, which adds about $11,973 to the $41,240 median and brings it to $53,213 a year. Recruiting, equipment and office space come on top. Benefit levels vary by employer, so treat this as an estimate.
Our open customer support specialist roles pay $700–$1,000 a month under a direct contract. The one-time fee is $2,5003 with a 180-day replacement; paying through Deel adds $49 a month4. Change any number below to match your plan.
A local hire here costs about 4.0 times as much as a remote hire in year one at the midpoint of our range. From year two, when the fee drops out, it is 4.9 times the remote figure of $10,788. About the candidates: most apply through our assessment platform with a written and a spoken English task; each profile shows the English level (B1–C2); Silkstaff interviews every shortlisted candidate live, in English, before you meet them.
Other roles in Greensboro-High Point
Of the 17 roles we track in Greensboro-High Point, this one ranks #15 by median pay, between e-commerce order specialists ($43,880) and data entry specialists ($37,670). Project Coordinator is the highest at $99,690.
| Role | Median | vs customer support specialist | Jobs |
|---|---|---|---|
| Medical Administrative Assistant | +7.9% | 3,870 | |
| E-commerce Order Specialist | +6.4% | 250 | |
| Customer Support Specialist | this role | 7,460 | |
| Data Entry Specialist | -8.7% | 290 | |
| Virtual Receptionist | -17.4% | 1,360 |
Measured against the US median, customer support specialists rank #11 of the 17 roles we track in Greensboro-High Point (-7.9%), between bookkeepers (-7.3%) and data entry specialists (-8.9%). The typical role here is at -6.7%, so this job follows the area's general pay level. Customer support specialists hold 20.1% of the jobs in these 17 roles in Greensboro-High Point, 17.1% across North Carolina and 16.4% nationally. The job is a bigger part of the local workforce in these roles than it is nationally.
Other areas in North Carolina
Across the 18 areas of North Carolina with data for this job, the median runs from $33,980 in Jacksonville to $46,800 in Durham-Chapel Hill, a gap of $12,820 a year. All 2 areas in North Carolina with more customer support specialists than Greensboro-High Point also pay more, among them Charlotte-Concord, NC-SC ($44,980) and Raleigh-Cary, NC ($41,900).
| Area | Median | vs Greensboro-High Point | Jobs |
|---|---|---|---|
| Durham-Chapel Hill, NC | +13.5% | 4,660 | |
| Charlotte-Concord, NC-SC | +9.1% | 26,120 | |
| Raleigh-Cary, NC | +1.6% | 13,620 | |
| Greensboro-High Point, NC | this area | 7,460 | |
| Burlington, NC | -0.5% | 1,290 | |
| Asheville, NC | -5.5% | 2,850 | |
| Winston-Salem, NC | -6.9% | 3,770 |
Greensboro-High Point against other US metro areas
By number of jobs, Greensboro-High Point is #65 of 520 US areas for this job. It is one of the larger markets for this job, with pay near the middle of the US range. Outside North Carolina, Champaign-Urbana and Lincoln pay just above Greensboro-High Point and Lebanon and Staunton-Stuarts Draft just below. All four are within $190 a year of the median in Greensboro-High Point. Of the three markets with about as many customer support specialists, one pays more.
| Metro area | Median | vs Greensboro-High Point | Jobs | Close in |
|---|---|---|---|---|
| Madison, WI | +15.2% | 7,120 | jobs | |
| Lincoln, NE | +0.5% | 2,540 | pay | |
| Champaign-Urbana, IL | +0.1% | 1,480 | pay | |
| Greensboro-High Point, NC | this area | 7,460 | ||
| Lebanon, PA | +0.0% | 580 | pay | |
| Staunton-Stuarts Draft, VA | -0.0% | 450 | pay | |
| Tucson, AZ | -2.8% | 7,880 | jobs | |
| Provo-Orem, UT | -4.1% | 7,780 | jobs |
Questions
How much does it cost to hire a customer support specialist in Greensboro-High Point, NC?
About $53,213 a year at the median, or $4,434 a month: $41,240 in pay plus about $11,973 in benefits and payroll taxes. Recruiting, equipment and office space are extra.
What is the pay range for customer support specialists in Greensboro-High Point?
The median was $41,240 a year in the May 2025 BLS survey. The 10th percentile was $31,190, the 90th $57,740, and the middle half earned $35,040 to $50,870.
Is Greensboro-High Point cheaper than the rest of North Carolina for customer support specialists?
No, it costs more: a median of $41,240 against $40,240 statewide. The next area up in North Carolina is Raleigh-Cary at $41,900, the next down Burlington at $41,040.
How many customer support specialists work in Greensboro-High Point?
BLS counts about 7,460 in the May 2025 survey. That is 8% of the North Carolina total of 89,510. Only Charlotte-Concord and Raleigh-Cary have more in North Carolina.
Does a customer support specialist cost more than a data entry specialist in Greensboro-High Point?
Yes: $3,570 a year more at the median. The medians are $41,240 and $37,670.
What does a remote customer support specialist cost compared with Greensboro-High Point?
Our open roles pay $700–$1,000 a month. At the midpoint, with the one-time fee and Deel, year one comes to $13,288, against about $53,213 for a local hire at the median.
Sources
4 sources, with links
- BLS OEWS May 2025, 43-4051: bls.gov
- BLS Employer Costs for Employee Compensation, private industry, June 2026: bls.gov
- Stafka pricing: stafka.com
- Deel pricing, contractor management: deel.com
How these pages are built: methodology and data sources. Last updated 2026-11-12.