Customer Support Specialist salary in Hagerstown-Martinsburg, MD-WV
Hagerstown-Martinsburg is a lower-cost market for customer support specialists: the median of $38,200 a year1 is 10.8% below the Maryland statewide median of $42,830, and 14.7% below the US median of $44,770. Among US areas it comes in at #361 of 520. About 1,480 customer support specialists work here.
BLS occupation 43-4051, area Hagerstown-Martinsburg, MD-WV. Data from the May 2025 release, checked 2026-10-15.
Pay in Hagerstown-Martinsburg against Maryland and the US
| Range | 10th | Median | 90th | |
|---|---|---|---|---|
| Hagerstown-Martinsburg, MD-WV | $31,200 | $38,200 | $64,100 | |
| Maryland | $32,600 | $42,830 | $64,000 | |
| United States | $31,750 | $44,770 | $63,590 |
The middle half of customer support specialists in Hagerstown-Martinsburg earns $32,220–$48,430. The top tenth earns $64,100 or more, 2.1 times the bottom tenth, close to the US pattern of 2.0 times. The mean ($43,260) is 13% over the median, so a group of high earners pulls the average up; price a typical hire from the median. From the 25th to the 75th percentile, the local range is $16,210 wide, wider than in Maryland as a whole ($14,060) and the US ($14,910), so what a customer support specialist earns in Hagerstown-Martinsburg depends more on the employer.
What to budget for a customer support specialist here
| Point in the local range | Per year | Per month | Per hour | Employer cost per year |
|---|---|---|---|---|
| 10th percentile | $31,200 | $2,600 | $15.00 | $40,258 |
| 25th percentile | $32,220 | $2,685 | $15.49 | $41,574 |
| Median | $38,200 | $3,183 | $18.37 | $49,290 |
| 75th percentile | $48,430 | $4,036 | $23.28 | $62,490 |
| 90th percentile | $64,100 | $5,342 | $30.82 | $82,710 |
Pay climbs faster above the median than below it here: the 75th percentile is $10,230 over the median, the 25th only $5,980 under it. An offer at the 75th percentile adds about $13,200 a year in employer cost. These percentiles describe what people in the job earn locally, not experience levels, so place your offer by the tasks and seniority you need.
For scale, the US median of $44,770 falls between the median and the 75th percentile in Hagerstown-Martinsburg, and the Maryland statewide median of $42,830 falls there too.
What a hire really costs in Hagerstown-Martinsburg
Pay is only part of it. Benefits and payroll taxes other than paid leave are 22.5% of total compensation in US private industry2, which adds about $11,090 to the $38,200 median and brings it to $49,290 a year. Recruiting, equipment and office space come on top. Benefit levels vary by employer, so treat this as an estimate.
Our open customer support specialist roles pay $700–$1,000 a month under a direct contract. The one-time fee is $2,5003 with a 180-day replacement; paying through Deel adds $49 a month4. Change any number below to match your plan.
A local hire here costs about 3.7 times as much as a remote hire in year one at the midpoint of our range. From year two, when the fee drops out, it is 4.6 times the remote figure of $10,788. About the candidates: most apply through our assessment platform with a written and a spoken English task; each profile shows the English level (B1–C2); Silkstaff interviews every shortlisted candidate live, in English, before you meet them.
Other roles in Hagerstown-Martinsburg
Of the 16 roles we track in Hagerstown-Martinsburg, this one ranks #14 by median pay, between medical administrative assistants ($41,660) and virtual receptionists ($35,630). Project Coordinator is the highest at $88,600.
| Role | Median | vs customer support specialist | Jobs |
|---|---|---|---|
| Administrative Assistant | +14.5% | 1,800 | |
| Medical Administrative Assistant | +9.1% | 440 | |
| Customer Support Specialist | this role | 1,480 | |
| Virtual Receptionist | -6.7% | 790 | |
| Data Entry Specialist | -15.3% | 120 |
Measured against the US median, customer support specialists rank #13 of the 16 roles we track in Hagerstown-Martinsburg (-14.7%), between office managers (-13.7%) and marketing specialists (-18.1%). The typical role here is at -9.4%, so, measured against the US, customer support specialists cost less in Hagerstown-Martinsburg than the area's general pay level would suggest. Customer support specialists hold 15.1% of the jobs in the 15 of these roles with a job count in Hagerstown-Martinsburg, 12.4% across Maryland and 16.6% nationally. That is close to the national mix.
Other areas in Maryland
Across the 5 areas of Maryland with data for this job, the median runs from $36,460 in Lexington Park to $42,850 in Baltimore-Columbia, a gap of $6,390 a year. Of the 2 areas in Maryland with more customer support specialists than Hagerstown-Martinsburg, 1 pays less: the Maryland nonmetro area ($37,920).
| Area | Median | vs Hagerstown-Martinsburg | Jobs |
|---|---|---|---|
| Baltimore-Columbia, MD | +12.2% | 17,480 | |
| Hagerstown-Martinsburg, MD-WV | this area | 1,480 | |
| Maryland (Nonmetro) | -0.7% | 1,540 | |
| Salisbury, MD | -2.5% | 810 | |
| Lexington Park, MD | -4.6% | 660 |
Hagerstown-Martinsburg against other US metro areas
By number of jobs, Hagerstown-Martinsburg is #247 of 520 US areas for this job. Both its size and its pay sit in the middle half of US areas. Outside Maryland, Killeen-Temple and Macon-Bibb County pay just above Hagerstown-Martinsburg and Cape Girardeau and Cape Coral-Fort Myers just below. All four are within $140 a year of the median in Hagerstown-Martinsburg. Of the three markets with about as many customer support specialists, one pays more.
| Metro area | Median | vs Hagerstown-Martinsburg | Jobs | Close in |
|---|---|---|---|---|
| Champaign-Urbana, IL | +8.1% | 1,480 | jobs | |
| Macon-Bibb County, GA | +0.4% | 1,430 | pay | |
| Killeen-Temple, TX | +0.2% | 2,670 | pay | |
| Hagerstown-Martinsburg, MD-WV | this area | 1,480 | ||
| Cape Girardeau, MO-IL | -0.0% | 580 | pay | |
| Cape Coral-Fort Myers, FL | -0.1% | 5,840 | pay | |
| Las Cruces, NM | -5.5% | 1,480 | jobs | |
| Albany, GA | -13.1% | 1,480 | jobs |
Questions
How much does it cost to hire a customer support specialist in Hagerstown-Martinsburg, MD-WV?
About $49,290 a year at the median, or $4,108 a month: $38,200 in pay plus about $11,090 in benefits and payroll taxes. Recruiting, equipment and office space are extra.
What do customer support specialists earn in Hagerstown-Martinsburg?
The median was $38,200 a year in the May 2025 BLS survey. The 10th percentile was $31,200, the 90th $64,100, and the middle half earned $32,220 to $48,430.
Is Hagerstown-Martinsburg cheaper than the rest of Maryland for customer support specialists?
Yes, it costs less: a median of $38,200 against $42,830 statewide. The next area up in Maryland is Baltimore-Columbia at $42,850, the next down the Maryland nonmetro area at $37,920.
How many customer support specialists work in Hagerstown-Martinsburg?
BLS counts about 1,480 in the May 2025 survey. Only Baltimore-Columbia and the Maryland nonmetro area have more in Maryland.
Does a customer support specialist cost more than a virtual receptionist in Hagerstown-Martinsburg?
Yes: $2,570 a year more at the median. The medians are $38,200 and $35,630.
What does a remote customer support specialist cost compared with Hagerstown-Martinsburg?
Our open roles pay $700–$1,000 a month. At the midpoint, with the one-time fee and Deel, year one comes to $13,288, against about $49,290 for a local hire at the median.
Sources
4 sources, with links
- BLS OEWS May 2025, 43-4051: bls.gov
- BLS Employer Costs for Employee Compensation, private industry, June 2026: bls.gov
- Stafka pricing: stafka.com
- Deel pricing, contractor management: deel.com
How these pages are built: methodology and data sources. Last updated 2026-11-12.