Customer Support Specialist salary in the Southside Virginia nonmetro area
The Southside Virginia nonmetro area is a lower-cost market for customer support specialists: the median of $37,140 a year1 is 13.1% below the Virginia statewide median of $42,730, and 17.0% below the US median of $44,770. That is in the bottom quarter of US areas (#435 of 520). BLS counts about 1,110 people in this job here, 2% of the Virginia total.
BLS occupation 43-4051, area Southside Virginia nonmetropolitan area. Data from the May 2025 release, checked 2026-10-15.
Pay in the Southside Virginia nonmetro area against Virginia and the US
| Range | 10th | Median | 90th | |
|---|---|---|---|---|
| Southside Virginia (Nonmetro) | $29,750 | $37,140 | $55,030 | |
| Virginia | $31,210 | $42,730 | $61,350 | |
| United States | $31,750 | $44,770 | $63,590 |
Customer support specialists at the 90th percentile earn $55,030, 1.8 times the 10th percentile; the US ratio is 2.0. The middle half of customer support specialists in the Southside Virginia nonmetro area earns $31,630–$46,970. The mean ($40,150) is 8% over the median, so a group of high earners pulls the average up; price a typical hire from the median. From the 25th to the 75th percentile, the local range is $15,340 wide, wider than in Virginia as a whole ($14,000) and the US ($14,910), so what a customer support specialist earns in the Southside Virginia nonmetro area depends more on the employer.
What to budget for a customer support specialist here
| Point in the local range | Per year | Per month | Per hour | Employer cost per year |
|---|---|---|---|---|
| 10th percentile | $29,750 | $2,479 | $14.30 | $38,387 |
| 25th percentile | $31,630 | $2,636 | $15.21 | $40,813 |
| Median | $37,140 | $3,095 | $17.86 | $47,923 |
| 75th percentile | $46,970 | $3,914 | $22.58 | $60,606 |
| 90th percentile | $55,030 | $4,586 | $26.46 | $71,006 |
Pay climbs faster above the median than below it here: the 75th percentile is $9,830 over the median, the 25th only $5,510 under it. An offer at the 75th percentile adds about $12,684 a year in employer cost. These percentiles describe what people in the job earn locally, not experience levels, so place your offer by the tasks and seniority you need.
For scale, the US median of $44,770 falls between the median and the 75th percentile in the Southside Virginia nonmetro area, and the Virginia statewide median of $42,730 falls there too.
What a hire really costs in the Southside Virginia nonmetro area
Pay is only part of it. Benefits and payroll taxes other than paid leave are 22.5% of total compensation in US private industry2, which adds about $10,783 to the $37,140 median and brings it to $47,923 a year. Recruiting, equipment and office space come on top. Benefit levels vary by employer, so treat this as an estimate.
Our open customer support specialist roles pay $700–$1,000 a month under a direct contract. The one-time fee is $2,5003 with a 180-day replacement; paying through Deel adds $49 a month4. Change any number below to match your plan.
A local hire here costs about 3.6 times as much as a remote hire in year one at the midpoint of our range. From year two, when the fee drops out, it is 4.4 times the remote figure of $10,788. About the candidates: most apply through our assessment platform with a written and a spoken English task; each profile shows the English level (B1–C2); Silkstaff interviews every shortlisted candidate live, in English, before you meet them.
Other roles in the Southside Virginia nonmetro area
Of the 17 roles we track in the Southside Virginia nonmetro area, this one ranks #15 by median pay, between data entry specialists ($38,040) and e-commerce order specialists ($36,280). Project Coordinator is the highest at $91,510.
| Role | Median | vs customer support specialist | Jobs |
|---|---|---|---|
| Administrative Assistant | +5.5% | 940 | |
| Data Entry Specialist | +2.4% | 50 | |
| Customer Support Specialist | this role | 1,110 | |
| E-commerce Order Specialist | -2.3% | 30 | |
| Virtual Receptionist | -3.3% | 590 |
Measured against the US median, customer support specialists rank #12 of the 17 roles we track in the Southside Virginia nonmetro area (-17.0%), between office managers (-13.5%) and administrative assistants (-17.5%). The typical role here is at -10.6%, so, measured against the US, customer support specialists cost less in the Southside Virginia nonmetro area than the area's general pay level would suggest. Customer support specialists hold 14.6% of the jobs in these 17 roles in the Southside Virginia nonmetro area, 14.0% across Virginia and 16.4% nationally. That is close to the national mix.
Other areas in Virginia
Across the 13 areas of Virginia with data for this job, the median runs from $35,870 in the Northeast Virginia nonmetro area to $45,500 in Roanoke, a gap of $9,630 a year. All 7 areas in Virginia with more customer support specialists than the Southside Virginia nonmetro area also pay more, among them Richmond, VA ($42,660) and Virginia Beach-Chesapeake, VA-NC ($38,150).
| Area | Median | vs the Southside Virginia nonmetro area | Jobs |
|---|---|---|---|
| Virginia Beach-Chesapeake, VA-NC | +2.7% | 10,960 | |
| Lynchburg, VA | +1.4% | 1,220 | |
| Northwest Virginia (Nonmetro) | +0.8% | 600 | |
| Blacksburg-Christiansburg, VA | +0.8% | 640 | |
| Southwest Virginia (Nonmetro) | +0.6% | 1,750 | |
| Southside Virginia (Nonmetro) | this area | 1,110 | |
| Northeast Virginia (Nonmetro) | -3.4% | 470 |
the Southside Virginia nonmetro area against other US metro areas
By number of jobs, the Southside Virginia nonmetro area is #316 of 520 US areas for this job. It is a mid-sized market, and its pay is in the bottom quarter of US areas. Outside Virginia, Mansfield and Parkersburg-Vienna pay just above the Southside Virginia nonmetro area and Ocala and Sierra Vista-Douglas just below. All four are within $50 a year of the median in the Southside Virginia nonmetro area. Of the three markets with about as many customer support specialists, two pay more.
| Metro area | Median | vs the Southside Virginia nonmetro area | Jobs | Close in |
|---|---|---|---|---|
| Janesville-Beloit, WI | +24.4% | 1,110 | jobs | |
| Daphne-Fairhope, AL | +1.8% | 1,110 | jobs | |
| Parkersburg-Vienna, WV | +0.1% | 330 | pay | |
| Mansfield, OH | +0.1% | 680 | pay | |
| Southside Virginia (Nonmetro) | this area | 1,110 | ||
| Ocala, FL | -0.0% | 1,740 | pay | |
| Sierra Vista-Douglas, AZ | -0.1% | 560 | pay | |
| Monroe, LA | -7.1% | 1,110 | jobs |
Questions
How much does it cost to hire a customer support specialist in Southside Virginia (Nonmetro)?
About $47,923 a year at the median, or $3,994 a month: $37,140 in pay plus about $10,783 in benefits and payroll taxes. Recruiting, equipment and office space are extra.
What do customer support specialists earn in the Southside Virginia nonmetro area?
Pay here is lower than in three quarters of US areas. The median was $37,140 a year in the May 2025 BLS survey. The 10th percentile was $29,750, the 90th $55,030, and the middle half earned $31,630 to $46,970.
Is the Southside Virginia nonmetro area cheaper than the rest of Virginia for customer support specialists?
Yes, it costs less: a median of $37,140 against $42,730 statewide. The next area up in Virginia is the Southwest Virginia nonmetro area at $37,380, the next down the Northeast Virginia nonmetro area at $35,870.
How many customer support specialists work in the Southside Virginia nonmetro area?
BLS counts about 1,110 in the May 2025 survey. That is 2% of the Virginia total of 59,850. 7 areas in Virginia have more; the closest in size is Winchester, with about 1,130.
Does a customer support specialist cost more than an e-commerce order specialist in the Southside Virginia nonmetro area?
Yes: $860 a year more at the median. The medians are $37,140 and $36,280.
What does a remote customer support specialist cost compared with the Southside Virginia nonmetro area?
Our open roles pay $700–$1,000 a month. At the midpoint, with the one-time fee and Deel, year one comes to $13,288, against about $47,923 for a local hire at the median.
Sources
4 sources, with links
- BLS OEWS May 2025, 43-4051: bls.gov
- BLS Employer Costs for Employee Compensation, private industry, June 2026: bls.gov
- Stafka pricing: stafka.com
- Deel pricing, contractor management: deel.com
How these pages are built: methodology and data sources. Last updated 2026-11-12.