Customer Support Specialist salary in the North Florida nonmetro area
Hiring a customer support specialist costs less in the North Florida nonmetro area than in Florida or the country as a whole. The median is $38,550 a year1: 4.7% below the Florida statewide median of $40,440 and 13.9% below the US median of $44,770. Nationally it ranks #348 of 520 areas. BLS counts about 1,220 people in this job here.
BLS occupation 43-4051, area North Florida nonmetropolitan area. Data from the May 2025 release, checked 2026-10-15.
Pay in the North Florida nonmetro area against Florida and the US
| Range | 10th | Median | 90th | |
|---|---|---|---|---|
| North Florida (Nonmetro) | $30,240 | $38,550 | $57,990 | |
| Florida | $31,620 | $40,440 | $59,770 | |
| United States | $31,750 | $44,770 | $63,590 |
The middle half of customer support specialists in the North Florida nonmetro area earns $35,250–$46,830. The top tenth earns $57,990 or more, 1.9 times the bottom tenth, close to the US pattern of 2.0 times. The mean ($42,190) is 9% over the median, so a group of high earners pulls the average up; price a typical hire from the median. From the 25th to the 75th percentile, the local range is $11,580 wide, between the figure for Florida ($11,460) and the US figure ($14,910).
What to budget for a customer support specialist here
| Point in the local range | Per year | Per month | Per hour | Employer cost per year |
|---|---|---|---|---|
| 10th percentile | $30,240 | $2,520 | $14.54 | $39,019 |
| 25th percentile | $35,250 | $2,938 | $16.95 | $45,484 |
| Median | $38,550 | $3,212 | $18.53 | $49,742 |
| 75th percentile | $46,830 | $3,902 | $22.51 | $60,426 |
| 90th percentile | $57,990 | $4,832 | $27.88 | $74,826 |
Pay climbs faster above the median than below it here: the 75th percentile is $8,280 over the median, the 25th only $3,300 under it. An offer at the 75th percentile adds about $10,684 a year in employer cost. These percentiles describe what people in the job earn locally, not experience levels, so place your offer by the tasks and seniority you need.
For scale, the US median of $44,770 falls between the median and the 75th percentile in the North Florida nonmetro area, and the Florida statewide median of $40,440 falls there too.
What a hire really costs in the North Florida nonmetro area
Pay is only part of it. Benefits and payroll taxes other than paid leave are 22.5% of total compensation in US private industry2, which adds about $11,192 to the $38,550 median and brings it to $49,742 a year. Recruiting, equipment and office space come on top. Benefit levels vary by employer, so treat this as an estimate.
Our open customer support specialist roles pay $700–$1,000 a month under a direct contract. The one-time fee is $2,5003 with a 180-day replacement; paying through Deel adds $49 a month4. Change any number below to match your plan.
A local hire here costs about 3.7 times as much as a remote hire in year one at the midpoint of our range. From year two, when the fee drops out, it is 4.6 times the remote figure of $10,788. About the candidates: most apply through our assessment platform with a written and a spoken English task; each profile shows the English level (B1–C2); Silkstaff interviews every shortlisted candidate live, in English, before you meet them.
Other roles in the North Florida nonmetro area
Of the 15 roles we track in the North Florida nonmetro area, this one ranks #13 by median pay, between medical administrative assistants ($39,710) and data entry specialists ($36,720). Project Coordinator is the highest at $86,170.
| Role | Median | vs customer support specialist | Jobs |
|---|---|---|---|
| Payroll Specialist | +5.3% | 100 | |
| Medical Administrative Assistant | +3.0% | 710 | |
| Customer Support Specialist | this role | 1,220 | |
| Data Entry Specialist | -4.7% | 80 | |
| Virtual Receptionist | -8.5% | 640 |
Measured against the US median, customer support specialists rank #9 of the 15 roles we track in the North Florida nonmetro area (-13.9%), between medical administrative assistants (-13.5%) and project coordinators (-15.8%). The typical role here is at -13.5%, so this job follows the area's general pay level. Customer support specialists hold 14.3% of the jobs in these 15 roles in the North Florida nonmetro area, 19.8% across Florida and 16.5% nationally. The job is a smaller part of the local workforce in these roles than it is nationally.
Other areas in Florida
Across the 24 areas of Florida with data for this job, the median runs from $34,330 in Sebring to $43,680 in Naples-Marco Island, a gap of $9,350 a year. Of the 16 areas in Florida with more customer support specialists than the North Florida nonmetro area, 6 pay less, the largest of them Cape Coral-Fort Myers, FL ($38,180), Palm Bay-Melbourne, FL ($37,760) and Deltona-Daytona Beach, FL ($38,030).
| Area | Median | vs the North Florida nonmetro area | Jobs |
|---|---|---|---|
| Lakeland-Winter Haven, FL | +0.5% | 6,000 | |
| Punta Gorda, FL | +0.2% | 820 | |
| Gainesville, FL | +0.0% | 2,030 | |
| North Florida (Nonmetro) | this area | 1,220 | |
| Port St. Lucie, FL | -0.4% | 3,030 | |
| Cape Coral-Fort Myers, FL | -1.0% | 5,840 | |
| Deltona-Daytona Beach, FL | -1.3% | 3,430 |
the North Florida nonmetro area against other US metro areas
By number of jobs, the North Florida nonmetro area is #285 of 520 US areas for this job. Both its size and its pay sit in the middle half of US areas. Outside Florida, Tulsa and Terre Haute pay just above the North Florida nonmetro area and Rapid City and Wheeling just below. All four are within $110 a year of the median in the North Florida nonmetro area. Of the three markets with about as many customer support specialists, two pay more.
| Metro area | Median | vs the North Florida nonmetro area | Jobs | Close in |
|---|---|---|---|---|
| La Crosse-Onalaska, WI-MN | +18.9% | 1,200 | jobs | |
| Norwich-New London, CT | +16.8% | 1,240 | jobs | |
| Terre Haute, IN | +0.1% | 530 | pay | |
| Tulsa, OK | +0.0% | 9,800 | pay | |
| North Florida (Nonmetro) | this area | 1,220 | ||
| Rapid City, SD | -0.1% | 1,010 | pay | |
| Wheeling, WV-OH | -0.3% | 990 | pay | |
| Lynchburg, VA | -2.3% | 1,220 | jobs |
Questions
How much does it cost to hire a customer support specialist in North Florida (Nonmetro)?
About $49,742 a year at the median, or $4,145 a month: $38,550 in pay plus about $11,192 in benefits and payroll taxes. Recruiting, equipment and office space are extra.
What is the pay range for customer support specialists in the North Florida nonmetro area?
The median was $38,550 a year in the May 2025 BLS survey. The 10th percentile was $30,240, the 90th $57,990, and the middle half earned $35,250 to $46,830.
Is the North Florida nonmetro area cheaper than the rest of Florida for customer support specialists?
Yes, it costs less: a median of $38,550 against $40,440 statewide. The next area up in Florida is Gainesville at $38,550, the next down Port St. Lucie at $38,380.
How many customer support specialists work in the North Florida nonmetro area?
BLS counts about 1,220 in the May 2025 survey. 16 areas in Florida have more; the closest in size is Ocala, with about 1,740.
Does a customer support specialist cost more than a data entry specialist in the North Florida nonmetro area?
Yes: $1,830 a year more at the median. The medians are $38,550 and $36,720.
What does a remote customer support specialist cost compared with the North Florida nonmetro area?
Our open roles pay $700–$1,000 a month. At the midpoint, with the one-time fee and Deel, year one comes to $13,288, against about $49,742 for a local hire at the median.
Sources
4 sources, with links
- BLS OEWS May 2025, 43-4051: bls.gov
- BLS Employer Costs for Employee Compensation, private industry, June 2026: bls.gov
- Stafka pricing: stafka.com
- Deel pricing, contractor management: deel.com
How these pages are built: methodology and data sources. Last updated 2026-11-12.