Customer Support Specialist salary in the West Northwestern Ohio nonmetro area
For this job the West Northwestern Ohio nonmetro area sits right at the US figure, with a median of $45,090 a year1. That is about level with the US median of $44,770, and 1.1% below the Ohio statewide median of $45,610. Nationally it ranks #132 of 520 areas. About 1,890 customer support specialists work here, 2% of the Ohio total.
BLS occupation 43-4051, area West Northwestern Ohio nonmetropolitan area. Data from the May 2025 release, checked 2026-10-15.
Pay in the West Northwestern Ohio nonmetro area against Ohio and the US
| Range | 10th | Median | 90th | |
|---|---|---|---|---|
| West Northwestern Ohio (Nonmetro) | $31,200 | $45,090 | $64,060 | |
| Ohio | $31,340 | $45,610 | $63,210 | |
| United States | $31,750 | $44,770 | $63,590 |
The middle half of customer support specialists in the West Northwestern Ohio nonmetro area earns $37,190–$53,280. The top tenth earns $64,060 or more, 2.1 times the bottom tenth, close to the US pattern of 2.0 times. From the 25th to the 75th percentile, the local range is $16,090 wide, wider than in Ohio as a whole ($15,070) and the US ($14,910), so what a customer support specialist earns in the West Northwestern Ohio nonmetro area depends more on the employer.
What to budget for a customer support specialist here
| Point in the local range | Per year | Per month | Per hour | Employer cost per year |
|---|---|---|---|---|
| 10th percentile | $31,200 | $2,600 | $15.00 | $40,258 |
| 25th percentile | $37,190 | $3,099 | $17.88 | $47,987 |
| Median | $45,090 | $3,758 | $21.68 | $58,181 |
| 75th percentile | $53,280 | $4,440 | $25.62 | $68,748 |
| 90th percentile | $64,060 | $5,338 | $30.80 | $82,658 |
The step from the 25th percentile to the median is $7,900 a year; from the median to the 75th it is $8,190, or about $10,568 once benefits are added. These percentiles describe what people in the job earn locally, not experience levels, so place your offer by the tasks and seniority you need.
For scale, the US median of $44,770 falls between the 25th percentile and the median in the West Northwestern Ohio nonmetro area, and the Ohio statewide median of $45,610 falls between the median and the 75th percentile.
What a hire really costs in the West Northwestern Ohio nonmetro area
Pay is only part of it. Benefits and payroll taxes other than paid leave are 22.5% of total compensation in US private industry2, which adds about $13,091 to the $45,090 median and brings it to $58,181 a year. Recruiting, equipment and office space come on top. Benefit levels vary by employer, so treat this as an estimate.
Our open customer support specialist roles pay $700–$1,000 a month under a direct contract. The one-time fee is $2,5003 with a 180-day replacement; paying through Deel adds $49 a month4. Change any number below to match your plan.
A local hire here costs about 4.4 times as much as a remote hire in year one at the midpoint of our range. From year two, when the fee drops out, it is 5.4 times the remote figure of $10,788. About the candidates: most apply through our assessment platform with a written and a spoken English task; each profile shows the English level (B1–C2); Silkstaff interviews every shortlisted candidate live, in English, before you meet them.
Other roles in the West Northwestern Ohio nonmetro area
Of the 16 roles we track in the West Northwestern Ohio nonmetro area, this one ranks #12 by median pay, between e-commerce order specialists ($45,100) and administrative assistants ($44,350). Project Coordinator is the highest at $87,260.
| Role | Median | vs customer support specialist | Jobs |
|---|---|---|---|
| Bookkeeper | +6.1% | 2,000 | |
| E-commerce Order Specialist | +0.0% | 120 | |
| Customer Support Specialist | this role | 1,890 | |
| Administrative Assistant | -1.6% | 2,640 | |
| Medical Administrative Assistant | -15.4% | 860 |
Measured against the US median, this job is the best paid of the 16 roles we track in the West Northwestern Ohio nonmetro area (+0.7%); marketing specialists come last (-19.8%). The typical role here is at -8.6%, so, measured against the US, customer support specialists cost more in the West Northwestern Ohio nonmetro area than the area's general pay level would suggest. Customer support specialists hold 11.7% of the jobs in these 16 roles in the West Northwestern Ohio nonmetro area, 17.1% across Ohio and 16.8% nationally. The job is a smaller part of the local workforce in these roles than it is nationally.
Other areas in Ohio
Across the 16 areas of Ohio with data for this job, the median runs from $37,180 in Mansfield to $46,470 in Cincinnati, a gap of $9,290 a year. Of the 9 areas in Ohio with more customer support specialists than the West Northwestern Ohio nonmetro area, 5 pay less, the largest of them Dayton-Kettering, OH ($44,970), Toledo, OH ($42,970) and Canton-Massillon, OH ($44,430).
| Area | Median | vs the West Northwestern Ohio nonmetro area | Jobs |
|---|---|---|---|
| Columbus, OH | +2.8% | 18,550 | |
| Cleveland, OH | +2.1% | 15,900 | |
| Akron, OH | +0.7% | 5,780 | |
| West Northwestern Ohio (Nonmetro) | this area | 1,890 | |
| Dayton-Kettering, OH | -0.3% | 4,880 | |
| Canton-Massillon, OH | -1.5% | 2,590 | |
| North Northeastern Ohio (Nonmetro) | -2.6% | 2,120 |
the West Northwestern Ohio nonmetro area against other US metro areas
By number of jobs, the West Northwestern Ohio nonmetro area is #195 of 520 US areas for this job. Both its size and its pay sit in the middle half of US areas. Outside Ohio, Fort Wayne and Utica-Rome pay just above the West Northwestern Ohio nonmetro area and Albany and Grand Island just below. All four are within $160 a year of the median in the West Northwestern Ohio nonmetro area. Of the three markets with about as many customer support specialists, one pays more.
| Metro area | Median | vs the West Northwestern Ohio nonmetro area | Jobs | Close in |
|---|---|---|---|---|
| Dubuque, IA | +3.5% | 1,880 | jobs | |
| Utica-Rome, NY | +0.4% | 1,770 | pay | |
| Fort Wayne, IN | +0.2% | 3,020 | pay | |
| West Northwestern Ohio (Nonmetro) | this area | 1,890 | ||
| Albany, OR | -0.0% | 330 | pay | |
| Grand Island, NE | -0.0% | 410 | pay | |
| St. George, UT | -7.7% | 1,890 | jobs | |
| Fayetteville, NC | -22.1% | 1,890 | jobs |
Questions
How much does it cost to hire a customer support specialist in West Northwestern Ohio (Nonmetro)?
About $58,181 a year at the median, or $4,848 a month: $45,090 in pay plus about $13,091 in benefits and payroll taxes. Recruiting, equipment and office space are extra.
What is the pay range for customer support specialists in the West Northwestern Ohio nonmetro area?
The median was $45,090 a year in the May 2025 BLS survey. The 10th percentile was $31,200, the 90th $64,060, and the middle half earned $37,190 to $53,280.
Is the West Northwestern Ohio nonmetro area cheaper than the rest of Ohio for customer support specialists?
Yes, it costs less: a median of $45,090 against $45,610 statewide. The next area up in Ohio is Akron at $45,420, the next down Dayton-Kettering at $44,970.
How many customer support specialists work in the West Northwestern Ohio nonmetro area?
BLS counts about 1,890 in the May 2025 survey. That is 2% of the Ohio total of 85,930. 9 areas in Ohio have more; the closest in size is the North Northeastern Ohio nonmetro area, with about 2,120.
Does a customer support specialist cost more than an administrative assistant in the West Northwestern Ohio nonmetro area?
Yes: $740 a year more at the median. The medians are $45,090 and $44,350.
What does a remote customer support specialist cost compared with the West Northwestern Ohio nonmetro area?
Our open roles pay $700–$1,000 a month. At the midpoint, with the one-time fee and Deel, year one comes to $13,288, against about $58,181 for a local hire at the median.
Sources
4 sources, with links
- BLS OEWS May 2025, 43-4051: bls.gov
- BLS Employer Costs for Employee Compensation, private industry, June 2026: bls.gov
- Stafka pricing: stafka.com
- Deel pricing, contractor management: deel.com
How these pages are built: methodology and data sources. Last updated 2026-11-12.