Customer Support Specialist salary in Dayton-Kettering, OH

Pay in Dayton-Kettering against Ohio and the US

The middle half of customer support specialists in Dayton-Kettering earns $37,730–$50,140. The top tenth earns $60,590 or more, 1.9 times the bottom tenth, close to the US pattern of 2.0 times. From the 25th to the 75th percentile, the local range is only $12,410 wide, against $15,070 across Ohio and $14,910 nationally: employers in Dayton-Kettering pay within a narrower band.

What to budget for a customer support specialist here

An offer at the 75th percentile instead of the median adds $5,170 a year in pay and about $6,671 in employer cost. Going down to the 25th percentile saves $7,240 in pay. These percentiles describe what people in the job earn locally, not experience levels, so place your offer by the tasks and seniority you need.

For scale, the US median of $44,770 falls between the 25th percentile and the median in Dayton-Kettering, and the Ohio statewide median of $45,610 falls between the median and the 75th percentile.

What a hire really costs in Dayton-Kettering

Pay is only part of it. Benefits and payroll taxes other than paid leave are 22.5% of total compensation in US private industry², which adds about $13,056 to the $44,970 median and brings it to $58,026 a year. Recruiting, equipment and office space come on top. Benefit levels vary by employer, so treat this as an estimate.

Our open customer support specialist roles pay $700–$1,000 a month under a direct contract. The one-time fee is $2,500³ with a 180-day replacement; paying through Deel adds $49 a month⁴. Change any number below to match your plan.

A local hire here costs about 4.4 times as much as a remote hire in year one at the midpoint of our range. From year two, when the fee drops out, it is 5.4 times the remote figure of $10,788. About the candidates: most apply through our assessment platform with a written and a spoken English task; each profile shows the English level (B1–C2); Silkstaff interviews every shortlisted candidate live, in English, before you meet them.

Other roles in Dayton-Kettering

Of the 17 roles we track in Dayton-Kettering, this one ranks #13 by median pay, between administrative assistants ($46,310) and data entry specialists ($43,500). Project Coordinator is the highest at $98,130.

Measured against the US median, customer support specialists rank #4 of the 17 roles we track in Dayton-Kettering (+0.4%), between HR assistants (+2.8%) and administrative assistants (-2.6%). The typical role here is at -6.7%, so, measured against the US, customer support specialists cost more in Dayton-Kettering than the area's general pay level would suggest. Customer support specialists hold 16.0% of the jobs in these 17 roles in Dayton-Kettering, 16.8% across Ohio and 16.4% nationally. That is close to the national mix.

Other areas in Ohio

Across the 16 areas of Ohio with data for this job, the median runs from $37,180 in Mansfield to $46,470 in Cincinnati, a gap of $9,290 a year. All 4 areas in Ohio with more customer support specialists than Dayton-Kettering also pay more, among them Cincinnati, OH-KY ($46,470) and Columbus, OH ($46,350).

Dayton-Kettering against other US metro areas

By number of jobs, Dayton-Kettering is #85 of 520 US areas for this job. It is one of the larger markets for this job, with pay near the middle of the US range. Outside Ohio, Fairbanks-College and Charlotte-Concord pay just above Dayton-Kettering and Duluth and Midland just below. All four are within $80 a year of the median in Dayton-Kettering. Of the three markets with about as many customer support specialists, one pays more.

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Sources

How these pages are built: methodology and data sources. Last updated 2026-11-12.