Customer Support Specialist salary in Midland, TX

Pay in Midland against Texas and the US

Customer support specialists at the 90th percentile earn $62,220, 2.1 times the 10th percentile; the US ratio is 2.0. The middle half of customer support specialists in Midland earns $36,520–$51,380. From the 25th to the 75th percentile, the local range is $14,860 wide, between the figure for Texas ($12,880) and the US figure ($14,910).

What to budget for a customer support specialist here

An offer at the 75th percentile instead of the median adds $6,490 a year in pay and about $8,374 in employer cost. Going down to the 25th percentile saves $8,370 in pay. These percentiles describe what people in the job earn locally, not experience levels, so place your offer by the tasks and seniority you need.

For scale, the US median of $44,770 falls between the 25th percentile and the median in Midland, and the Texas statewide median of $40,420 falls there too.

What a hire really costs in Midland

At the $44,890 median, a local hire costs about $57,923 a year: benefits and payroll taxes other than paid leave are 22.5% of total compensation in US private industry², about $13,033 here. Recruiting, equipment and office space come on top. Benefit levels vary by employer, so treat this as an estimate.

Our open customer support specialist roles pay $700–$1,000 a month under a direct contract. The one-time fee is $2,500³ with a 180-day replacement; paying through Deel adds $49 a month⁴. Change any number below to match your plan.

A local hire here costs about 4.4 times as much as a remote hire in year one at the midpoint of our range. From year two, when the fee drops out, it is 5.4 times the remote figure of $10,788. About the candidates: most apply through our assessment platform with a written and a spoken English task; each profile shows the English level (B1–C2); Silkstaff interviews every shortlisted candidate live, in English, before you meet them.

Other roles in Midland

Of the 16 roles we track in Midland, this one ranks #12 by median pay, between administrative assistants ($48,270) and medical administrative assistants ($44,250). Accountant is the highest at $100,890.

Measured against the US median, customer support specialists rank #11 of the 16 roles we track in Midland (+0.3%), between administrative assistants (+1.5%) and virtual receptionists (-1.9%). The typical role here is at +2.4%, so this job follows the area's general pay level. Customer support specialists hold 11.8% of the jobs in these 16 roles in Midland, 21.9% across Texas and 16.8% nationally. The job is a smaller part of the local workforce in these roles than it is nationally.

Other areas in Texas

Across the 32 areas of Texas with data for this job, the median runs from $31,790 in the Border Region of Texas nonmetro area to $44,990 in Dallas-Fort Worth, a gap of $13,200 a year. Of the 23 areas in Texas with more customer support specialists than Midland, 22 pay less, the largest of them Houston-Pasadena, TX ($40,380), San Antonio-New Braunfels, TX ($42,720) and Austin-Round Rock, TX ($43,720).

Midland against other US metro areas

By number of jobs, Midland is #264 of 520 US areas for this job. Both its size and its pay sit in the middle half of US areas. Outside Texas, Duluth and Dayton-Kettering pay just above Midland and Rochester and Detroit-Warren just below. All four are within $160 a year of the median in Midland. Of the three markets with about as many customer support specialists, two pay more.

Questions

Sources

How these pages are built: methodology and data sources. Last updated 2026-11-12.