Customer Support Specialist salary in the Northwestern Region of Texas nonmetro area
Hiring a customer support specialist costs less in the Northwestern Region of Texas nonmetro area than in Texas or the country as a whole. The median is $37,380 a year1: 7.5% below the Texas statewide median of $40,420 and 16.5% below the US median of $44,770. That is in the bottom quarter of US areas (#414 of 520). BLS counts about 1,500 people in this job here.
BLS occupation 43-4051, area Northwestern Region of Texas nonmetropolitan area. Data from the May 2025 release, checked 2026-10-15.
Pay in the Northwestern Region of Texas nonmetro area against Texas and the US
| Range | 10th | Median | 90th | |
|---|---|---|---|---|
| Northwestern Region of Texas (Nonmetro) | $26,970 | $37,380 | $58,230 | |
| Texas | $29,320 | $40,420 | $59,590 | |
| United States | $31,750 | $44,770 | $63,590 |
The middle half of customer support specialists in the Northwestern Region of Texas nonmetro area earns $31,750–$46,660. The top tenth earns $58,230 or more, 2.2 times the bottom tenth, close to the US pattern of 2.0 times. The mean ($40,420) is 8% over the median, so a group of high earners pulls the average up; price a typical hire from the median. From the 25th to the 75th percentile, the local range is $14,910 wide, between the figure for Texas ($12,880) and the US figure ($14,910).
What to budget for a customer support specialist here
| Point in the local range | Per year | Per month | Per hour | Employer cost per year |
|---|---|---|---|---|
| 10th percentile | $26,970 | $2,248 | $12.97 | $34,800 |
| 25th percentile | $31,750 | $2,646 | $15.26 | $40,968 |
| Median | $37,380 | $3,115 | $17.97 | $48,232 |
| 75th percentile | $46,660 | $3,888 | $22.43 | $60,206 |
| 90th percentile | $58,230 | $4,852 | $28.00 | $75,135 |
Pay climbs faster above the median than below it here: the 75th percentile is $9,280 over the median, the 25th only $5,630 under it. An offer at the 75th percentile adds about $11,974 a year in employer cost. These percentiles describe what people in the job earn locally, not experience levels, so place your offer by the tasks and seniority you need.
For scale, the US median of $44,770 falls between the median and the 75th percentile in the Northwestern Region of Texas nonmetro area, and the Texas statewide median of $40,420 falls there too.
What a hire really costs in the Northwestern Region of Texas nonmetro area
At the $37,380 median, a local hire costs about $48,232 a year: benefits and payroll taxes other than paid leave are 22.5% of total compensation in US private industry2, about $10,852 here. Recruiting, equipment and office space come on top. Benefit levels vary by employer, so treat this as an estimate.
Our open customer support specialist roles pay $700–$1,000 a month under a direct contract. The one-time fee is $2,5003 with a 180-day replacement; paying through Deel adds $49 a month4. Change any number below to match your plan.
A local hire here costs about 3.6 times as much as a remote hire in year one at the midpoint of our range. From year two, when the fee drops out, it is 4.5 times the remote figure of $10,788. About the candidates: most apply through our assessment platform with a written and a spoken English task; each profile shows the English level (B1–C2); Silkstaff interviews every shortlisted candidate live, in English, before you meet them.
Other roles in the Northwestern Region of Texas nonmetro area
Of the 16 roles we track in the Northwestern Region of Texas nonmetro area, this one ranks #12 by median pay, between administrative assistants ($43,310) and medical administrative assistants ($36,960). Project Coordinator is the highest at $94,960.
| Role | Median | vs customer support specialist | Jobs |
|---|---|---|---|
| Bookkeeper | +25.9% | 2,270 | |
| Administrative Assistant | +15.9% | 2,930 | |
| Customer Support Specialist | this role | 1,500 | |
| Medical Administrative Assistant | -1.1% | 500 | |
| Data Entry Specialist | -2.1% | 120 |
Measured against the US median, customer support specialists rank #11 of the 16 roles we track in the Northwestern Region of Texas nonmetro area (-16.5%), between recruiters (-16.4%) and virtual receptionists (-17.1%). The typical role here is at -15.4%, so this job follows the area's general pay level. Customer support specialists hold 10.5% of the jobs in these 16 roles in the Northwestern Region of Texas nonmetro area, 21.5% across Texas and 16.4% nationally. The job is a smaller part of the local workforce in these roles than it is nationally.
Other areas in Texas
Across the 32 areas of Texas with data for this job, the median runs from $31,790 in the Border Region of Texas nonmetro area to $44,990 in Dallas-Fort Worth, a gap of $13,200 a year. Of the 22 areas in Texas with more customer support specialists than the Northwestern Region of Texas nonmetro area, 9 pay less, the largest of them McAllen-Edinburg, TX ($35,830), Lubbock, TX ($35,940) and the North Region of Texas nonmetro area ($37,290).
| Area | Median | vs the Northwestern Region of Texas nonmetro area | Jobs |
|---|---|---|---|
| Tyler, TX | +0.9% | 1,680 | |
| El Paso, TX | +0.7% | 10,680 | |
| Victoria, TX | +0.2% | 570 | |
| Northwestern Region of Texas (Nonmetro) | this area | 1,500 | |
| Hill Country Region of Texas (Nonmetro) | -0.1% | 2,650 | |
| North Region of Texas (Nonmetro) | -0.2% | 3,370 | |
| College Station-Bryan, TX | -0.5% | 2,500 |
the Northwestern Region of Texas nonmetro area against other US metro areas
By number of jobs, the Northwestern Region of Texas nonmetro area is #241 of 520 US areas for this job. It is a mid-sized market, and its pay is in the bottom quarter of US areas. Outside Texas, Columbia and Blacksburg-Christiansburg pay just above the Northwestern Region of Texas nonmetro area and Johnstown and Columbus just below. All four are within $50 a year of the median in the Northwestern Region of Texas nonmetro area. Of the three markets with about as many customer support specialists, all three pay more.
| Metro area | Median | vs the Northwestern Region of Texas nonmetro area | Jobs | Close in |
|---|---|---|---|---|
| Binghamton, NY | +21.1% | 1,490 | jobs | |
| Duluth, MN-WI | +20.2% | 1,500 | jobs | |
| Springfield, IL | +7.6% | 1,510 | jobs | |
| Blacksburg-Christiansburg, VA | +0.1% | 640 | pay | |
| Columbia, SC | +0.1% | 10,430 | pay | |
| Northwestern Region of Texas (Nonmetro) | this area | 1,500 | ||
| Johnstown, PA | -0.1% | 610 | pay | |
| Columbus, GA-AL | -0.1% | 2,150 | pay |
Questions
How much does it cost to hire a customer support specialist in Northwestern Region of Texas (Nonmetro)?
About $48,232 a year at the median, or $4,019 a month: $37,380 in pay plus about $10,852 in benefits and payroll taxes. Recruiting, equipment and office space are extra.
What do customer support specialists earn in the Northwestern Region of Texas nonmetro area?
Pay here is lower than in three quarters of US areas. The median was $37,380 a year in the May 2025 BLS survey. The 10th percentile was $26,970, the 90th $58,230, and the middle half earned $31,750 to $46,660.
Is the Northwestern Region of Texas nonmetro area cheaper than the rest of Texas for customer support specialists?
Yes, it costs less: a median of $37,380 against $40,420 statewide. The next area up in Texas is Victoria at $37,440, the next down the Hill Country Region of Texas nonmetro area at $37,340.
How many customer support specialists work in the Northwestern Region of Texas nonmetro area?
BLS counts about 1,500 in the May 2025 survey. 22 areas in Texas have more; the closest in size is Longview, with about 1,570.
Does a customer support specialist cost more than a medical administrative assistant in the Northwestern Region of Texas nonmetro area?
Yes: $420 a year more at the median. The medians are $37,380 and $36,960.
What does a remote customer support specialist cost compared with the Northwestern Region of Texas nonmetro area?
Our open roles pay $700–$1,000 a month. At the midpoint, with the one-time fee and Deel, year one comes to $13,288, against about $48,232 for a local hire at the median.
Sources
4 sources, with links
- BLS OEWS May 2025, 43-4051: bls.gov
- BLS Employer Costs for Employee Compensation, private industry, June 2026: bls.gov
- Stafka pricing: stafka.com
- Deel pricing, contractor management: deel.com
How these pages are built: methodology and data sources. Last updated 2026-11-12.